Leave a Review SpotHero
Terrible app
I used this dumpster fire of an app once to get parking in Philly. I pulled up to the lot the spot was in and saw on their sign that their price was about $3 less than what I paid. Mildly annoying but I thought “hey I’m not gonna let a few bucks ruin my night.” So I pull up and the attendant parks my car. I’m walking out and I (thank god) over hear someone else saying to their friend “well they close at 11 so I guess we’ll just move the car then and go back.” Since my reservation was past 11 I spoke to the attendant again. He told me that the lot “closed at 11” but he was “planning to leave by 10:30” and according to him any car left in the lot after that is moved to a “secured location” for the night.
Now I understand some of this isn’t particularly spot hero’s fault. But they clearly allow reservations to be booked in spots without having a system in place to check if that reservations actually possible. They also allow for parking in some sketchy spots. This app is a neat concept but there’s definitely bugs to be worked out.
Also they spamf@&k your inbox like crazy. So def use a secondary email to sign up.Show lessPABrown91
Developer Response
We're very sorry to hear about the trouble and would like to know more. SpotHero should never be more than the drive-up rate, and you should not be able to reserve in a spot after the facility has closed. If you have not done so yet, please reach out to us at support@spothero.com and one of our customer heroes would be happy to assist you in resolving this!Don’t Bother
The only good thing I can say about Spot Hero is that it was easy to cancel. When I went into the hotel with my Spot Hero reservation, expecting to be directed to their garage where their App indicated I would be parking for the 12 days I had reserved a space, I was told that since I would be gone for over a week, I would need to park in a department store garage two blocks away and that there would be an attendant who would bring us back to the hotel to catch their airport shuttle that left twice an hour. As that meant that I would miss the shuttle that was leaving in 15 minutes, I expect that would have added an hour, (not to mention the inconvenience of dragging two heavy suitcases from one shuttle to another), to the time it would take to get to the airport. So I cancelled and parked in the airport lot. The $36 I would have saved was not worth the hassle and time associated with taking two shuttles to the airport and parking in a garage that I felt was less secure than the hotel garage.Show lessEllip50
Great tool but should allow rating parking spots
It’s a great tool and saved me a lot of money in NY city. However, my first experience was horrible. On a beautiful day I booked my spot through the app. then an hour or so later pulled into the garage. Garage manager bluntly told me that they do not honor reservations because they can charge more to people who pull in without a reservation and because it’s a beautiful day they won’t have an issue selling out that day. And I should discuss for a refund with spot hero. Or I could pay the difference. It was a shocker. Didn’t know what to do. I depended on the app and it failed me at first use... It wasn’t really the app failing me in reality, which is why I continued to use it, but it was the parking garage management. But app doesn’t have any way to provide me any feedback or warning about places like that, so it’s partially responsible.
Then I started checking the garages on google for reviews, before booking on the app. Yes, it’s painful but gives “some” peace of mind. A review option within the app would be greatly greatly useful. Lack of parking space feedback function is what’s taking one star away from my review.Show lessbbaydu
Developer Response
Thanks so much for your feedback and we're sorry you had a difficult first experience parking with us! You are guaranteed when you reserve with us, and if you have not done so yet please feel free to reach out to support@spothero.com so we can assist you in resolving this. As for your suggestion, we are always looking for ways to improve our services, and this is a fantastic idea. We have passed this along to our team and we'll see what we can do to make it happen in the future. Happy Parking!Awful cancellation policy
I couldn’t cancel my reservation after I paid for it. This was my first time using this app (and probably my last). My reservation was from 12:30p-3:30p. By the time I downloaded the app, created an account and entered my payment information, it was just passed 12:40p or so. I then realized the garage I chose was too far from my location but your app only has a 1 minute window to cancel from the time of the reservation not the time of payment. I never used the reservation but they kept the money. I would've liked my money back and they have to make the cancellation window bigger in case something happens. Or better yet, if a reservation isn’t used at all, the customer shouldn’t have to pay for it. Simple.Show lessJaysone950
Rams Parking near LA Coliseum and Anthony
My son & I have had a few opportunities to attend sporting events around the country. For his birthday, I got tickets to his favorite team, the LA Rams and quickly realized that parking near the coliseum was a nightmare. And if you aren’t a season ticket holder, you’re out of luck. Taking the metro link would mean 1/2 the day on the train getting into downtown. I lucked onto Spot Hero and found a lot 1/4 mile away from the coliseum. So I booked it. And Anthony was AWESOME! So kind and made sure to aske our plans for the game so he parked us appropriately. He was helpful getting us out of the lot AND gave us easy directions to the freeway. If I return to an event here, I’ll book again and I’d highly recommend him to others. I’ll be using this app again for other events and travel!Show lessStace469
Difficult to use and awful customer service
On multiple occasions I have tried using this app. A few time it has worked well, but other times I am unable to get the app to work while at the garage, requiring me to pay the garages fee and being stuck with the Spot Hero prepay fee. You would think this would be grounds for a refund, however, when reaching out to customer service, I received no response.
As a side note, when I have been stuck paying for the garage fee, it is generally less than $5 more expensive than SpotHero, which I believe is worth not having to use this poorly constructed application.
Update: customer service was slightly rude, making me feel as though I did something wrong, instead of giving me the benefit of the doubt. Provided me with a credit for the parking I paid out of pocket. This is really no use to me as I will not be using the App again.Show lessBambambambambbbabshshhs
This doesn't work at all
Looking for cheaper parking at American Airlines Center in downtown Dallas I came across SpotHero. I reserved a spot and got an email with a reservation ID. The app also provided the redemption instructions.
I drove to the parking lot and when I tried to redeem my reservation I got stuck at step 3. At the payment machine there was no "Coupon" button or any other option than paying cash or credit. I tried calling the phone number listed. The app says they take calls from 6 am to 11 pm CT. I called around 7:45 pm but couldn't get to anyone on the phone. Since I was running late for the game at this point I decided to pay on the spot again at a higher price. I sent a couple of emails through their app requesting a refund but haven't heard anything back from them. This is a complete joke. As a company you should at the very minimum make sure that customers will be able to redeem their reservations before selling spaces at a lot where you don't have the proper machine to do so.Show lessArturo Madero
Genius idea... great concept, just needs a small tweak!
Genius idea... great concept. Just needs a bit of tweaking for a more seamless during arrival and departure.
My experience was at the Pullman Miami Airport Hotel in Miami, FL. The customer-facing app interface is great. You record all the information the hotel needs to collect upon arrival. But, they (at least this hotel didn't) don't gain access to this information. It just happens that there was a huge line at t he front desk checking in when we arrived to park at the hotel. We had to wait in this line for 20 minutes when we're trying to make the hotels shuttle for a ride to the airport. It'd be great if the hotels had a hotel-facing app interface showing all the info they need to collect so we don't have to wait in their line and then fill out a paper copy of some form... with all the info the app already has. Make the arrival and departure as seamless and paperless as possible, that'd make your app stellar!Show lessOreoUM
Book with Caution
I made a parking reservation on the app and found out the lot was full upon arrival. What is the point in making a “reservation” if they don’t guarantee it? I was pressed for time and I couldn’t find a place to pull over in the area (downtown during rush hour) to call the company. I ended up finding another lot on my own that was $3 more. I was annoyed but prepared to simply request a refund through the app but they don’t give you that option. You need to call or email the company for a refund. I called and spoke with a rep who then emailed me and instructed to send pics of my receipt at the other parking lot. I did so and respectfully expressed my displeasure at the whole process. I sent another email the following day to check on the refund status and heard nothing. I called the company again today since it had been a few days and was immediately refunded and given a $10 credit which I’m not sure I’ll even use. Overall, it’s been a big waste of time and the first person I dealt with failed on customer service.Show lessmoonchild59
Terrible Service and App
Visiting Chicago and wanted to go to Shedd Aquarium, but we were worried about Parking downtown. I searched for parking online and came across SpotHero. I was super excited and paid $17 for 6 hours of parking in a garage about a mile from the aquarium. We get there, and there are 0 spots available, not only are there no spots available, but the garage is so overbooked that there are 7 other cars who also booked on SpotHero looking for spots. Keep in mind this is a very small garage. So we all get boxed in at the end/top of the garage and cars are having to reverse down to try and turn around. When we finally got to the bottom we had to wait 10 minutes to get out as the gate wouldn’t open without a ticket and there wasn’t an attendant answering the phone.
Now all of that isn’t the end of the world. I assumed that if I messaged SpotHero they would refund my card and no harm no foul. I was wrong. I messaged them immediately, they have since sent me several advertisement emails telling me how SpotHero “has my back”, but have yet to actually respond to my open ticket(it’s been a week). I filed a dispute with my credit card to have the charge removed. I will never use this app again and hope this review will help others avoid the same pitfall.Show lessEmilyb1222229
Developer Response
I do apologize that your lot was full! We take matters such as this very seriously and always follow up with the location. If you run into any issue when using SpotHero, give us a call in the moment at 312-566-7768. Please reach out to us if this issue has yet to be resolved!
