Leave a Review SpotHero
Will never use again!!!
This past weekend I was in Milwaukee, WI for an event at the stadium and I paid $40 for parking on the app. When I purchased the parking spot there was a note below the information that said something along the lines of “on event days we can no longer guarantee you spot if you do not arrive an hour earlier than the event start time.” I arrived at the parking lot at 4:45 because the event started at 6:45 and my boyfriend and I were going to eat dinner and walk around some before the event. When I arrived at the parking lot I realized that the lot was not monitored and there was no way to save my spot. It was simply a lot where you parked and then paid for a tag for your window. I paid $40 for nothing and was not able to cancel my payment or get refunded. I then had to pay an additional $20 in cash to park in a different lot that was much further from the stadium. We also lost our reservation for the restaurant because of the extra time that it took to find parking and the additional walk time. I will never be using this app again and I would give it 0 stars.Show lessShelby Henry
Rude Customer Service does not compensate for convenience
I’ve had such a mixed bag dealing with spot hero. I want to say the concept of reserving your parking and managing your reservation yourself from within your app is wonderful. I unfortunately have had an incredibly Luke warm reception from the customer service team, specifically Rainey today. I personally don’t care if this product makes things a little more convenient for me on some days when I need to reserve parking. I have a feeling I am in the minority but I do not need to be treated rudely or talked to in a condescending manner when asking about certain features of the app, like commuter benefits.
Thanks for making it a little easier for me to think twice about using your service! I’ll just pay for the monthly directly with the building Instead and be done with spot hero for my commute.Show lessNew mom shopper
Awesome App and Customer Service
I cannot say enough good things about Spot Hero. Not only is the app easy to use, it takes the worry of the cost and accessibility of parking away. It makes the process so much smoother and more pleasant. I live outside NYC and have used it many times there but I have used it in other cities as well.
Recently, the garage I had arranged for was inaccessible due to street closures. I was late for work and didn’t have time to call Spot Hero to make other arrangements so I just pulled into another garage and paid almost 3 times as much. I knew that if I called Spot Hero I would get my original payment refunded.
When I finally had a chance to call, they refunded my original payment and when I provided a receipt, gave me a credit for the additional cost of the parking garage that I wound up using. Hard to find such good customer service these days and it has made me a loyal customer who will recommend them to anyone who will listen.Show lesskjtvtraveler
Best way to Park in the big city
I'm in NYC this is THE BEST!!! I hate apps and websites the take forever to setup. This was smooth and easy. Worked first try. I've used it close to 10 times now and trust it enough to pay in advance. It's great! I get better prices to park for 8-12 hours anywhere in NYC. I can see an outside picture of the parking lot and decide if I want to park my car there. If I do, I pay, and have a reservation so I have a spot when I get there. The biggest problem with NYC parking is getting there ontime. The 'Early bird special' if you miss that your screwed. And most garages end that at 9-10am. This app solved that problem for me. I can get there whenever I want and am still paying $10-30 less each time.
Update: you have to read the restrictions of the parking garage on the app. I’ve had a garage charge me the difference between the $21 I paid through this app to their regular price $65, because I came in AFTER their early bird special! Tricky and greedy.
So here we have a great idea, AND it works!!!Show lessee444
Not worth it!
We paid $18 for a garage in downtown Philadelphia in order to avoid the haste of finding street parking. We arrived at the garage and they turned us away because we didn’t purchase through them directly and they were full. I showed that my receipt with SpotHero and they told me that they won’t honor it since they were full despite me booking it the day prior. Got out to talk to the guy and he told me to be careful the app because it solicits places that are not actually available, like the one I had picked and paid for. EXTREMELY upset and will NEVER use spothero again. I ended up being late to my broadway and having to pay a ridiculous amount for parking. Worst app ever.
Update: called into spothero and was helped by a girl named Emily. Emily was extremely helpful and not only refunded my $18 but also for the parking I had to pay for on top of the $18. She was very apologetic and made right of the situation. Changed my 1 star to a 3 Star for the excellent customer service I received. still a little hesitant to use the app, but they definitely made right of the situation.Show lesscalla1996
Developer Response
So sorry for the trouble! A lot should never be full. We work very closely with the garages we partner with to ensure inventory is up to date. That said, we don't want you paying for parking twice. If you have not already, please give us a call at 312-566-7768. Our Support Team is happy to work with you to resolve the matter.Happy Chicago Customer
I've been using the app for a few years now and have been very happy so far. I've found cheaper alternatives to other parking options for many places using this app. Locating a garage is quick and easy, and the intergration with ApplePay makes the transaction simple. One word of advice, since they added intergration with calendar events, it's important to check the start and end times to make certain your desired time frame is covered. It's easy to edit the default entry/exit time, and it's easy to dismiss that feature and just book parking as you would normally. I've been able to change entry and exit times after my initial reservation when needed, and not had a problem so far.Show lessRK Chicago
It’s good enough but not great
I like that I can book daily parking cheaper than at the gate BUT it’s a cumbersome website and app for something fairly simple. Examples:
- I can’t book or search monthly parking on the app or the mobile website.
- I can’t easily search monthly parking that might be coming available. It should tell me future monthly parking options and say “available on x date”.
- I can’t book daily parking for every Saturday (for example) without doing it manually. There should be a repeat option.
- When you search monthly parking it displays a phone number and says they love to help. The guy on the phone just did the same search as me and no additional help whatsoever.
- I sent in a message via the support center and no one ever reached out to me.
- I tried entering a $10 off coupon but it’s only for first time users and I’d grumpily already booked parking the night before. Bummer.
I do like the prices and it’s worked fine on every booking. I like that you can cancel last minute, which I’ve used a couple times when it’s snowing and I decide to work from home. I just wish they had more support and functionality.Show lessSpewsy
Inconvenient and stressful!
I frequently use Spot Hero to find deals and have had an overall positive experience. Today I used the app to reserve a spot from 9:30-5:00 - I commute over an hour to the city so it’s always TBD on my exact ETA. I arrived at the garage for my reservation and entered at 9:25. Given Chicago traffic I didn’t want to risk doing a lap around the block and being late. I ended up extending my reservation for an extra $2 till 5:30. When I went to exit, the garage requested I pay $5 for entering early. I called Spot hero and they were unable to revise my reservation which is inconvenient. I also learned the increments of time for reservations are 30 mins, which doesn’t allow for a ton of wiggle room. Spot hero asked me to submit my receipt for the additional payment for review and possible reimbursement. The garage receipt printer didn’t work, so I was left with no receipt. What was suppose to be a stress free situation ended up ruining my evening. Spot Hero should figure out a way to accommodate customers and not punish us for arriving 5 minutes early!!! Unreal. Considering using park whiz moving forward.Show lessK Mahoney
