Could be good
GUI has much improved and app has gotten more useful. Unfortunately, if you have more than a few mobile devices, it makes you call a phone number to add additional devices. In this day and age when you need financial info fast, and you're constantly changing devices ....that's not convenient.
5 Star App Indeed
Thank you for having such a user friendly app. I moved to IL, so the app is clutch in depositing the occasional check, without having to run to a local credit union.
If I could change one thing, I would add the ability to enter a memo or description when transferring between accounts.
If I could change one thing, I would add the ability to enter a memo or description when transferring between accounts.
Good work
Does what it needs to do perfectly and simply. The quick balance function is super helpful. I only wish that Kinecta had a better system in place for resetting your password rather than locking you out if you mess up too many times.
Too many mobile devices
I actually love the app as far as using it and making mobile deposits. I don't ever go to the bank anymore unless I need to withdraw cash. HOWEVER...don't try to use it on multiple devices. I've always used my phone and computer, but when I added the app to my new iPad, it locked me out of my phone! I don't know how to get my phone linked back up, but I'd rather have it accepting my phone.
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Useful bank, useful app!
When I first downloaded the app, I didn't know what to expect using a mobile bank account on the phone. I didn't know what buttons to use to tap with if I was looking up how much money was in the tank or transferring money on the mobile phone. As it turns out, it's was fantastic! It's used by using your account to transfer to another account if you need to transfer money if you don't have time to go to the bank to deposit checks. Plus, using the Camera to snapshot that check both the front and the back, it will deposit into the account on where you want it to go. Thank you Kinecta for making that happen! Highly recommended and it has very useful information.
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Great app, easy to use
I've been using the Kinecta App for 2 years now and I've been very impressed by the improvements that the Credit Union has made, enabling Touch ID as well as allowing mobile deposits through taking photos of your checks. Its convenient, easy to use, and helps make sure that no unauthorized deposits or withdrawals are taking place. Highly recommend!
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Easy to use interface
From the perspective of a longtime Kinecta member, this interface has come a long way from in-person banking in Culver City in the 80s. I can easily figure out how to do most tasks. We have had only one incident with a mobile deposit that was subsequently rejected. From reading reviews it was probably due to a short-lived glitch in the system in Sept 2016. I do wish that images of mobile deposit checks were available in the web-based Kinecta interface and that all the features in the web-based Kinecta interface were available in the cell phone app version. Overall, I am very pleased with the app and find it a convenient way to set up transfers to other Kinecta members with previously established transfer accounts.
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Mobile deposit Fail
The redesigned app seems nice. But I can no longer make a mobile deposit. You cannot see the picture you took on the main screen, but there is a preview screen, which is fine. My checks look great on the preview screen, surrounded by lots of extra space. But after submission I look at what was submitted and the check is cropped, and the routing and account numbers are all cut off. I didn't know that when I deposited lots of money and expected that it was already in available, only to get an email at the end of the day that the deposit did not work and my account was zero. Only after that email did I look to see the history of mobile deposits and saw a picture very much cropped from what I thought I submitted. I never had any trouble with the previous version of the app. Now I'm bouncing checks. The next time I knew better, and added even more space around the check (raising the camera higher). Again the picture I submitted looked great. this time I looked at the history immediately after submitting, and again it was cropped too much. So I tried one more time, turning the check 180°. But the app said that the check was a duplicate. It knows it's a duplicate, but it doesn't know the number of the check?! (Once it says it's a duplicate, I can't see what it thought I was submitting, so I have no idea how I might be able to fix the problem).
Very very frustrating. Not to mention expensive (due to bounced checks)
Very very frustrating. Not to mention expensive (due to bounced checks)
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Useful app...but could be better if...
...It would be nice if there was a presets feature on the main screen that allows a one-button transfer of a specified amount of $ between specified accounts so we don't have to click drop-down menu, transfer from acct, to acct, amount, done, submit, confirm, etc. People tend to be creatures of habit and often transfer the same amounts for daily use: $20, 40, etc.
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Yay for Touch ID!
I am SO happy that Kinecta uses touch ID now on iOS. I liked the app a lot before that but now it’s a no brainer that it’s easier to pay bills using my phone than using a computer. I gave them 5 stars but cautiously because I USED to have a lot of crashing problems when signing in. I don’t know if those problems have been fixed or not, but the touch ID thing pops up right where I would have been tapping on password, which is where it always crashed on me. Because of that I a) don’t know and b) don’t care. Great job on this!
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