# 509 — user reviews > 61 indexed App Store user reviews of 509 by Teton Outfitters LLC, rated 2.50/5 from 48 ratings. - Source: https://appshunter.io/ios/app/509/id1592726706/reviews - App overview in markdown: https://appshunter.io/ios/app/509/id1592726706.md - Rating breakdown: 5★ 15 · 4★ 1 · 3★ 0 · 2★ 1 · 1★ 28 ## Newest reviews (18 of 61) ### 2/5 — Снегоходные очки *2026-01-16, version 1.7.6* Перестало работать без интернета. Если открыть в горах, просто крутит загрузку и не активирует закладку Bluetooth. В итоге — бесполезное приложение ### 3/5 — Снегоходные очки *2025-02-13, version 1.7.6* Перепутаны режимы работы по управлению очками. ### 1/5 — HORRIBLE APP USAGE *2025-01-02, version 1.7.3* Trying out new 509 Tactical 3.0 with 509 Sinister X7 Ignite goggles. Now I’m on the side of a trail and need to log in to the app - the login I use for EVERYTHING including 509 says invalid… ok forget password and reset… reset the password and go to enter the new password - still invalid. App is essentially unusable and a waste of time. Get it together!!! ### 1/5 — Unusable app *2025-01-02, version 1.7.3* I have been trying to login to this app to control my ignites multiple times. I know my email and my password. I’ve reset it, and it still says invalid username or password. ### 1/5 — Isn’t working *2025-01-02, version 1.7.3* I reset my password to ensure everything is correct and it is. I am able to login on the 509 website however I am unable to login with the same credentials on the 509 app. It just tells me wrong email or password after completing a password reset and confirming all info is typed correctly. Occasionally unable to use in the backcountry without cell service which is a terrible design as it will randomly logout and then you have no control over the goggles via Bluetooth. Overall just a poor app design as well. Not what I expected at all with a $350 pair of goggles. Try disappointing 509. ### 1/5 — Login Issues *2025-01-01, version 1.7.3* Love the product, you have to login to use it every time. Every time i try to login it won’t let me. Says it doesn’t recognize account. On top of that, you try to go through the website and everything crashes when you click on a product. Great products, terrible website/app. ### 1/5 — Trash app *2025-01-01, version 1.7.3* Complete trash just get klim googles. This app wont even log in. Who ever is in charge of the app is a complete joke. Worthless. I paid 360 for the googles and only can use the auto settings. ### 1/5 — Account *2025-01-01, version 1.7.3* The app does not work. FIX THE APP!! ### 1/5 — Terrible App *2024-12-30, version 1.7.3* Cannot log in. It keeps saying invalid email or password and I change my password and it still will not log in. Cannot control my goggles if I cannot log into the app. Terrible. ### 1/5 — App sucks *2024-12-29, version 1.7.3* $380 goggles and the app won’t let you sign in… makes it hard to adjust settings 🤬 ### 1/5 — Isn’t working *2024-12-28* I reset my password to ensure everything is correct and it is. I am able to login on the 509 website however I am unable to login with the same credentials on the 509 app. It just tells me wrong email or password after completing a password reset and confirming all info is typed correctly. ### 1/5 — app does not work *2024-12-28, version 1.7.3* app does not work ### 1/5 — Does not work *2024-12-28, version 1.7.3* Does not work ### 1/5 — broken *2024-12-27, version 1.7.3* I logged into the app the first time to connect to my goggles and then closed the app and went to reopen it later and it logged me out, i then go to use the same exact email and password to log in and it tells me that my email or password is incorrect, so i reset my password multiple times and nothing works and i can't create a new account since i already used my email. ### 1/5 — Horrible design, need signal to use when logged out *2024-12-26, version 1.7.3* Shouldn’t have to create a login to use googles, terrible user experience ### 1/5 — No good *2024-12-26, version 1.7.3* App is trash ### 1/5 — Apple login issue *2024-12-23, version 1.7.3* I was able to log into the app and then left. When I returned to log in the second time I was told I had a wrong email or password. Both are correct. This needs to be fixed. Or credit back for the purchase, discount to next purchase or something. ### 2/5 — Account *2024-12-22, version 1.7.3* Have the same issue created account and won’t let me in says invalid email or password tried to reset password and same result ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible company, terrible service. *2025-02-02, version 1.7.6* The app won’t work, batteries are faulty, batteries don’t charge. Zero customer service from these people. Never buying 509 ever again because of the lack of service, working goggles. ### 1/5 — Doesn’t connect *2025-01-19, version 1.7.6* This app is useless. It does not connect to the goggles. Yes, everything is compatible. This app is just trash. ### 1/5 — Can’t log in either , junk app , hope the goggles work without it *2025-01-09, version 1.7.6* Junk ### 1/5 — App will not work *2025-01-08, version 1.7.3* This app needs help, you cannot log in no matter what. Tried resetting password and still nothing time after time. Please fix this app so it can be used for controlling goggles ### 1/5 — Sucks *2025-01-08* Fix your flipping app it’s absolutely garbage that you pay this much money for a product that needs an app and the app sucks this bad!!!! ### 1/5 — Can’t log in *2025-01-05, version 1.7.3* Fix your app! Can’t log in ### 1/5 — Many crappy aspects of googles *2025-01-05, version 1.7.3* With this second gen. You never know what mode it’s on. Gotta use app. The app is very very picky. Got email and password but can’t get in. Rest password log in on the email they send you. Then try app and it says invalid email. Yet just moments before I log in with the link they sent to my email. NOT WORTH IT AT ALL !! ### 1/5 — Bad *2025-01-04, version 1.7.3* It let me login once but then froze. Now it won’t allow me to sign in at all, keeps saying wrong password though I’ve reset it three times. ### 1/5 — Terrible app *2025-01-04, version 1.7.3* App won’t accept password and account doesn’t remember password Disappointed ### 1/5 — Pointless *2025-01-02, version 1.7.3* Can’t log in no matter how many times I change my password. ## Most praised reviews (10 highest-rated) ### 5/5 — Ran over my goggles *2026-03-30, version 2.0.1* All products are amazing. I ran over my goggles when the fall off my 2025 Arctic cat 858. The track was studded and we were in hard pack snow. Goggles were barely scratched. Very grateful for it, only had the one pair with me. ### 5/5 — 509 *2024-12-25, version 1.7.3* This app has helped me with all my 509 gear. I love this brand and the people in it. ### 5/5 — Awesome *2024-08-21, version 1.7.3* Great website. It has everything from 509, ranging from movies to snow machine gear. The only thing that I want in the app would be a back button in the store, but other wise great app! ### 5/5 — Fix your app *2024-07-16, version 1.7.3* It was fine a couple months ago but now when I go on the app it always goes back to the home page and controls itself and I loose where I’m at, I had to get to the same page 20 times until I gave up. Idk why it’s doing it, I like the app but it’s not usable right now ### 5/5 — 509 *2023-07-27, version 1.6* I love the app ### 5/5 — 509 *2023-01-05, version 1.5* Great app best one yet ### 5/5 — Awesome App *2022-12-23, version 1.5* Way better than the Google search website would recommend download in the app ### 5/5 — I love it *2022-11-09, version 1.3* I love it ### 5/5 — Aswome *2022-08-27, version 1.3* Love the app so convenient ### 5/5 — Great film content *2022-07-30, version 1.3* Love the films and the new podcasts are fantastic. Appreciate all you guys do for the sport --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-22.*