Leave a Review AMC Theatres
Good but could be great
AMC has a tremendous amount of potential and this app is its key.
The platform does some unprecedented things for the American market and excels in data capabilities. However, one feature that could greatly enhance the user experience would be the ability to track movies in theaters offering premium experiences. Currently, even within the same theater, seating can vary from comfortable reclining chairs (A+) to “plush rockers” (B-) and standard auditorium chairs (F, which I avoid).
For many moviegoers like myself, I’m only leaving my house for a truly great experience. The reminder set feature is helpful but tends to create bottlenecks around opening weekends when premium theaters are in highest demand. Since each theater posts its schedule at different times, it would be beneficial to allow tracking of a movie for the first two or three weeks of its release—when it has the best chance of being in a premium theater. Right now, the reminder set only works for opening weekend, and after that, the movie often falls off the radar. A more flexible tracking option would ensure moviegoers don’t miss out on the best viewing opportunities.Show lesssaymylastname
The app works good the membership doesn't
The app works great for finding a theater mpnear you finding out what's playing and when, what type of format the movie is in (2D, 3D, Imax, Screen X), it alsois simple to redeem gift cards for movies and concession stand. The only thing that is bad about the app why it didn't get 5 stars is the sign/create account. Their are 7 pages of steps so you can earn points for sending money on movie tickets, food, and mech. When you get to the 7th page you find out it cost $25 to create an account, any account. They charge you $$$ so you can spend $$$ and earn points to get discounts to entice you to spend more money. Give the account away for free AMC would still make money from regular purchases over the app and as you earn rewards you would spend money you might not have other wise. The charge up front stopped me from joining and spending more money in the long run. So... AMC doesn't get the money up front in the short game and because of that won't get more money spent in the long game because I'm not signing up. I did just use it redeem 3 movie tickets but I couldn't get concessions, I don't know if it's because the movie is tomorrow?Show lessAcidtrip46&2
A list
Wow. Shouldn’t have asked me to review!
Soooooo…. I for some reason got blocked from using my a list acct. back in December. I use it often. They said is was my payment method. I tried to fix pretty quick. Nope. Then I was frustrated so went on a few days later. Nope. Then it said because I CANCELLED my membership I was blocked for 6 months. I never cancelled. I sent emails to support asking how to fix a few times. Tried to fix at the theater a couple times. Can’t. So the girl last week tired for 45 minutes to fix. Said i had a few accounts over 18 years. Yes. True. I had to make new ones after covid and when moved to Florida. But for 5 or 6 months before they blocked me i used 1 acct. so the young lady who took all that time to help could do nothing but delete 2 accounts and told me only to use the one she left. Lost all my data of movies and dates that I went to see them, which I love, and my reward points. Etc etc. to top it off, she said well I can’t think of a way to get you back to A list so you’ll have to hold out til June and pay reg price for movies. Which I’ve been paying since January. She couldn’t even fix it and customer support has only responded with ..go to website and… or go to theater and talk to a person.
WHY you may ask don’t you go to a different theater. 1 I have. 2 AMC is 5 minutes from my house. 3 I’ve been using AMC for 18 years. So much for customer loyalty.Show lessStewie said that
No support at all
I used vouchers from my job to purchase tickets through the AMC app and paid the convenience fee. When the party we were with saw that we wouldn’t make it to the movies in time that particular evening we all decided to refund the tickets and go another night. Because mine was done with 2 vouchers I was apparently supposed to go through different steps however, following those steps took me in a circle every time, and when I tried to call for customer support, I kept getting a machine that wasn’t helpful. I even looked them up and called the corporate office followed the prompts through multiple avenues and still kept getting the machine. once I received voicemails by just pressing random buttons through the employee search option, I left a message on two different peoples voicemails and no one called me back. Since you can’t get the refund after the movie starts I just went ahead and did a regular refund request. they ended up refunding me the convenience fee, but no one thought to refund me for my vouchers. Obviously I paid more than four dollars for two movie tickets. no one thought to reach out to me so I do not plan to order tickets through them or support AMC again when they can’t even pick up a phone.Show lesslmauesby
Still needs picture-in-picture functionality
The app still needs picture-in-picture functionality for the On Demand Library. The AMC Theaters app is, in part, a streaming app. Yes, you can purchase movie tickets on there. But of course it also has the On Demand Library where you can stream your rentals and purchses, which is great! That section of the app needs picture-in-picture functionality so the streamer can multi-task: continue to watch their movie while they do other things like check email or work in documents on their device. Please implement picture-in-picture functionality ASAP. Thank you. It’s been quite a disappointment to see that AMC Theaters still has not implemented picture-in-picture functionality for the On Demand Library portion of its app. If your developers aren’t sure how to make one portion of the app (The On-Demand Library part) have picture-in-picture capability, then you should develop a separate app just for users to stream the content in their On Demand Library. You could have one app just for punching tickets, buying food and drinks at the consession stand, etc. And have a separate app called AMC Theaters Stream (that would have picture-in-picture capability) and solely be for users to stream the content in their On Demand Library.Show lessFreelancerjourn
We love AMC Premier
A few years ago I didn’t even know what ‘AMC premier’ was and now I wouldn’t know what to do without it! Back then it was given to us free to try out bc of a major mess up whereas we waited an hour for a movie that we went to see & it wasn’t playing right. After that, we tried out this so-called AMC Premier and we/I fell in love with it! Ever since I get it annually! It’s so awesome bc you accumulate points for every dollar you spend and basically you’re almost always getting something free, or $5 off movie tickets, food, drinks etc. Its even got automatic upgrades to the sizes of drinks, popcorn that you order, plus who doesn’t like getting at the front of the line? You're always at the front of the line with ‘AMC Premier’ no matter what & you’ll also get waived fees when you order tickets online. I especially like that on my birthday a couple of times now they gave me freebies ‘must be actual bday’ you put the date in your online profile so there’s no cheating. All of this for only $15 a year, really!!Show lessTclOC
App suddenly won’t work anymore
I downloaded the app and became a a-lister a few months back and for the longest time I had no complaints. The app worked totally fine. Then it suddenly stopped working, giving me the “Oops an error has occurred” message on every tab. I now can’t buy tickets or do anything on it at all. The only thing that seems to function is my barcode. I check it multiple times a day and it’s only randomly fixed itself on a few rare occasions. It started about 4 weeks ago, just after the most recent update at the time. I’ve deleted and redownloaded it, still won’t work. I know it’s not my Internet because every other app works and my phone is fully updated. I can’t even seem to use the desktop version either as an alternative, which bugs out and gives me a error message every time I try to order tickets. Every other website works just fine except for amc theaters. I’m at the point where it’s nearly impossible to buy tickets without having to physically go to the theater which is extremely inconvenient. This is incredibly disappointing because I was truly enjoying the app and I love my a-list membership. This needs to be fixed asap.Show lessShinW54
AMC...HOME AWAY FROM HOME ♥️
My daughter and I love AMC theaters, especially the one in Disney Springs Florida, and the AMC app is fantastic! From the wide variety of movies, theater options (Dolby, 3D, Digital, etc.) to the hassle free app, the amazing rewards system, the delicious treats including the Coca Cola Freestyle Machine, and the staff I’ve encountered I would rate every aspect of the experience 5 stars 🌟🌟🌟🌟🌟. Thank you AMC for setting the bar high and always going above and beyond it.
Above is how I felt about the theater but recently things have gone downhill. I love this theater however, lately the bathrooms have been filthy no matter what time I go, and, they run out of soap at most sinks and paper towels. Also, more often than not I have to clean our seats with my antibacterial wipes because there's food, popcorn (on and in the creases of the seat), sticky drinks, and greasy fingerprints everywhere. It's just disappointing. Lastly, the app is great but one issue I ran into was trying to get my payment to go through after my account was suspended due to a bank issue that I had fixed but no matter what I tried my payment would not go through and there wasn't anyone that could help me online or in person.
Overall this is still my favorite theater but I just wanted to let AMC aware in hopes that things may improve. Thank you for your time.Show lessLBPirate73
App is Inoperable
Let me just say that I’ve been an AMC A list member since they started the program. I’ve also used this app since the program started and have never had an issue. In fact this app is what kept me with AMC because of how easy it was to use. I don’t know when this exactly started but a few weeks ago I was trying to open the app and the only thing that shows up is a text saying “oops an error has occurred”. I tried contacting them by phone but that hasn’t worked it tells me that no one is able to take calls. I also tried email and they provided no help but answers to questions that have nothing to do with my problem so don’t really no what to do except wait it out until an update comes soon or just cancel my membership all together and go with a different program.Show lessBigboss_sloth
Flawed interface; Favorite Theaters is useless
While looking for showtimes, the interface on this app has a row of selectable options at the top of the display that does not stay visible while scrolling. This make it impossible to know what day of showtimes you are looking at once you scroll down a bit. For anyone trying to compare showtimes across days and theaters this gets confusing very quickly. Also, the Favorite Theaters feature is now useless. It used to allow the app to prioritize your favorite movie theaters at the top of the list when you look at showtimes. Now it prioritized them by distance which doesn’t work for me because I prefer to see movies in premium screening rooms. Not every AMC location has IMAX and Dolby theaters. I live in a big city with lots of AMC Theatres locations so I have to scroll through about 10 or 15 theaters before I get to my favorite theater. So why have Favorite Theaters at all?Show lessnthpete
