Leave a Review Singapore Airlines
Love the airline, Not the app
Liked being able to check in early & meal & seat selection, but other things are not great -
Problems with passwords, separating out adult travelers traveling together but having separate Singapore customer numbers…, re-entry of data such as home addresses (which seems like it would have been saved for duration of 10 day trip),Show less2busyrunning
Difficult To Maneuver Screens
My booking is with a group that’s traveling together but I’m grouped with 3 members of the group that requires information that strictly pertains to those travelers. We each should have our own booking number for the flight.Niecee2u
Best travel experiences
I’m not frequently travel to see my family who’s living in Indonesia, when i does I always choose Singapore airlines because of safety and comfortable_mkumar
Weird bugs
What’s the point of making the app when I have to end up using the website to do all the things? I feel like the app still has bugs and some stuff don’t show up. When I tried to check in, I had a “sorry something went wrong” errorMossyhairundys
Customer service is non-existent
Seriously, non-existent. It’s not that their customer service is bad, it’s that they DO NOT HAVE customer service. My name is incorrect in some parts of their system. I’ve been trying for two weeks (via web form, chat, and phone calls where I waited on hold for 2+ hours) and it is IMPOSSIBLE to get any help. Singapore Airlines sells tickets and they have nice people staffing the ticket counter at the airport, but in between those two things is absolutely nothing. Now my flight is tomorrow, I’m unable to complete the online check-in, and I have no way of contacting anyone to fix this problem. I will never fly with this airline again.Show lesskv755457754466456444
SIA is terrible
To whoever wants to read this: Singapore Airlines website, app, customer service, technology in whole are absolutely terrible. I truly do not even know where to begin on how frustratingly difficult it is to accomplish simple tasks like booking a flight. I tried to book on the website which did not work because there are continue buttons that do not work with no explanation why. So, I try the app and get to the payment option which did not work for my visa or Amex. So I try to Chat with Kris which gives me the message that I need to call Customer Service. I call customer service and the automated message tells me the hold is over an hour because of the pandemic and to chat with Kris. I don’t have enough expletives to describe how bad this experience was. Dear SIA - I hope you get your customer experience together. It is complete trash.Show lessnotafanofSIA
Great app, every feature you need
I flew Singapore Airline for the first time from Seattle to Asia in Feb 2020, I am very impressed with all the functionality of the app. From seat map, meal ordering, checking in, it has everything you need and is easy to use and navigate.Jimito1969
Wonky functionality
This version of the SQ app has some wonky functionality. For example, during check in you can only edit frequent flyer info after you have checked in - not with the passenger information as you would expect. Hen you go to enter the frequent flyer program, before you can enter your membership number, the fields disappear! Not what I would expect from this airline.Show lessChristao408
5 diamond stars
This is my favorite flights in the world. since 2007 I always flight with the best airplane in the world. Thank you Singapore airlines to make my life and travel so much easier and convenientSanty de synta
What happened to ability to add meme bet ship card to Wallet
The app is getting better comparing to the utter crap it was 12 month ago. Still it rules too much on loading external web pages in embedded web browser.
Also, what happens to the ability to add KrissFlyer card to Apple Wallet? Was the feature removed?Yury_A
