Leave a Review Singapore Airlines
Utter rubbish
This app is so embarrassing for Singapore Airlines and with every update it gets worse. The flight booking search is very broken and often results in an empty web page that is suggesting me to install the mobile app while I’m using the app. The old app was actually better and at least semi-functional. Trying to find a redemption flight using this app is as a special kind of torture. Stop investing in this unfixable webview-based garbage of the app and PLEASE build a proper NATIVE app and fix your backend search capabilities!Show lessDušan80
Takes forever to check in
Processing passengers’ information takes too long. Keep asking for same information for the return trip even though the same information was provided for all passengers during the first check in. For whatever reason, the algorithm to calculate 12 years old passenger age does not understand a 12 years old boy is still 12 years old until the 13th birthday causing all kinds of check in problems. Customer rep cannot help with check or explain why this the problem. Fix the speed and check in process. So frustrating.Show lesspseudodante
Disappointing
When it comes to booking a flight, its browser website hasn’t been the smoothest. The load is slow. Now the “enhancement” to the mobile app is just plugging in their browser website. It makes the mobile app experience even worse. Additionally functionally it is super buggy. Trying to redeem a flight. I searched for a flight. It brought me to the browser page within the app. I clicked on “check availability”. The page becomes non-responsive. I never got to be able to search for a flight. This is unacceptable! Please fix this!Show lessSailormoon!
Worst website for an airline
The fares does not update. I tried freaking 100 times and spent tons of hours booking online, still could not do it. I heard lot of good things about the airlines and wanted try this for the first time, but the website tanked its impression. They need to work on updating the price list. I don’t think I would spend more time to book this flight. The fare difference is huge for the website and the Singapore airlines customer service.Show lessharishiva
Singapore Stop Over Holiday
Was a bit disappointed that though my reservation said Singapore stop over holiday and paying close to 220 dollars there was no clear details on my holiday reservation.
When booking travel all pertinent Singapore stopover holiday details should be shared so customers do not face the same issues I faced with regards to my package.
The details need to specifically cover information regarding what the package offers. This should also reflect on the App.Show lesslsdm!
Not an improvement
The new UX is not good. No ability to link to Apple Wallet any more. Hard to work out the Kris miles statement. It was all much easier before. Not an improvement, needs rethinkingJibberer
Need to completely restructure the app
What is the purpose of the app, when every time I need to manage my bookings (as a Solitaire PPS member, I have multiple bookings), I am transferred to the local country website in the local country language where I have to re-login to the local website for EACH and EVERY request. My preferences are clearly in English so how am I supposed to understand the local languages of the local websites?!? This is ridiculous. Terrible experiences with this updated app.Show lessRayzor15
eLibrary keeps crashing the app
I hope this gets fixed soon. Not only did I lose so many magazines previously downloaded into the previous app over several trips, the new app crashes every single time I try to open the e librarysingaporechuck
An App that was Just good!!...now better
Does what it says it will do. Some interfaces are still clunky, but good all round.
Updating my review from before. I have high hopes for this newly launched app. Much faster, the interface is more consistent across pages and tabs, font style presentation has been cleaned up and overall has more slickness. Haven’t yet tried to book flights. Check is certainly much much much smoother and not even a little aggravating. Kudos SQ for catching up.Show lessdrjoengUS
Mobile App is extremely buggy
I tried to check in on my ticket flight. First time app says my reservation is not ticketed, then I tried again, it says check-in cannot be completed, yet it sent me an email that check-in is confirmed. 4th time it finally happened - who has the time to fiddle with the app so many times? It does not give a clean and satisfactory user experience, Nor inspires much confidence for future use.
And when I tried to generate the boarding pass, the app returned saying it had problems sending a boarding pass, yet I received an email with my boarding pass - what gives?
This really does not inspire much confidence on the world’s best airline.Show lessvickums
