Leave a Review Singapore Airlines
Bad Experience Design
First things first, I say this all as a designer myself.
This app is badly designed. It doesn’t load quickly, there are many elements that aren’t properly scaled, the user interface is not completely intuitive.
Beyond aesthetics and user experience though, the bigger problem is that it also doesn’t load quickly AT ALL and has glitches. I was unable to check myself in, and upon calling customer service they too were unable to help to figure out the issue. Additionally, the app does not display layover information, or how long each flight is, which seems too important to miss out.Show lessAKTACVIDOKOH
Suggested improvement
Love the AP only suggestion I would make is to allow it to save the last flyer reward card information. Obviously leave the option to change it but have it auto filled like all the other information. Other wise very handy application.Struggling students
Worst app ever
First it’s slow as a sloth, then when I search for a flight it takes to other areas it made no sense! I used it for at least 20mins to find a flight from sfo to Tokyo and could get the info I was looking for. Absolutely worst app!
This should make things easy for us to search and book flights but it is the complete opposite!!
You might have great service on the plane but it is very difficult to get us on that plane!
Hope you will fix these issues quickly and make it more user friendly like the other airlines have.
Thank you!Show lessBig Mac guy
Web Apps don’t work
Singapore airlines new site is extremely slow & unresponsive. And one can easily guess, they just wrapped the webpage in to a web view, which is even worse. The new website (guess it was react based SPA), is super slow. Looks like either they pulled the app or the A/B test, but I don’t understand why big companies cut corners to save a few bucks at the expense of great customer experience- a responsive website wrapped in a mobile view can’t equal the slick experience a native app can give. And all the hype about native apps in JS is BS - review from a web developer who writes JS framework based web apps for a living.Show lessQuotelover123
Sadly, the Best Airline has the worst App...
The UX design for this app is horrible. You’re better off just booking your flight directly from your laptop and not this app
Very slow to respond. Though you are asked for your login credentials with in the app, when booking flights it redirects you to the website where you are asked AGAIN for login credentials. This is a hackers dream, a ‘redirect’. I would definitely NOT store my credit card or passport information with in this app.
Very disappointed with Singapore, I would expect one of the best airlines, best customer experience to have one of the best apps providing one of the best user experiences.Show lessBladerunnin
Pretty straightforward and Easy
It is to check in online and straight forward!!
I only got last row no other options are available that is only complaint..Anjan12344321
Check in online awful
I tried checking in on my Mac via the official website. When it came to giving passport details, it didn’t have the United Kingdom as an option. When I did the checking via my iPhone 6 on the official APP with a good WiFi connection, it was very sluggish each time I tried especially when trying to input my emergency contact country and phone number. The whole experience was horrible. I suggest you look at the online APP of Air Asia which always works smoothly and easy to use. Come on Singapore Airlines!Show lessDavid Calypso Phuket
Check in difficulty
Experienced some difficulties while checking in using The apps
You cannot save information anytime you get to leave the site you have to get in and start all over againKaren Kit
Lousy app
Very slow. Often hangs. Not user friendly for navigating the options. Very often when I click for purchase options to get the price of tickets, I get redemption miles reflected, even though I am clicking through from promotional fares page.Cpstan
KrisFlyer digital card is broken.
I tried to add the KrisFlyer card to Wallet. Within 2-3 seconds, the card will become defunct. Says “Share pass function is not enabled”. I am only trying to add the card to Wallet, not sharing it. Repeated the exercise for 10 times with the same outcome. Please kindly fix the problem since I need the digital card to remind me the KrisFlyer number.Show lessI'm stuck at this step
