Leave a Review RetailMeNot
What’s the point?
The sole purpose of this app is to save money while shopping and it couldn’t even help me do that.... I bought 200 dollar shoes from finish line and on RetailMeNot it said “scan your receipt for 3% back” ....... I obviously did that. 45 days later I was supposed to get the 3%... To this very day I have not had a single email from RetailMeNot .. confirming that I submitted my receipt, etc. There’s nothing from them... on the app I tried to check my history and there’s no history of me doing that ... how could there not be a history or email record? Like do you really think I’d take time out of my schedule to write this review if you guys didn’t mess up? You have one job.... I can’t believe I never even got an email confirmation and that there’s no history on the app.. Your customer service support or whatever is a joke... there’s NOTHING for “can’t see my purchase” nothing even close to it... what a waste of space on my phone.Show lessjr203502
Developer Response
Thank you for taking the time to share your feedback with us. We are very sorry to hear about your experience with using our app. We would love the opportunity to look into this you; please get in touch with our Customer Care team at support@retailmenot.com.🤬Under Armour gift card HELL🤬
I attempted to purchase a $100 gift card that would give me 10% back instantly in stores or online and the experience was ridiculous! First of all any company in this day and age that doesn’t provide a phone number to speak to a live agent should be the first HUGE RED FLAD 🚩. I wasted a entire Sunday clowning around with their ridiculously slow system waiting for the sale to process and both attempts after like 12 hrs I was advised the sale was not processed and the funds would not be deducted from my credit card. I contacted my financial institution’s customer service to inquire if the issue was a denial from my bank and they confirmed it was all on RetailMeNot’s side of the attempted transaction. Do not waste your time or your available credit balance on these clowns. I now have a $200 pending amount on my credit card that I have to deal with a lower available balance for however long it will take to drop off the system. Their chat agents during normal business hours are absolutely useless also. 🤬Show lessAnonymous pizza addict
Developer Response
We're so sorry to hear that you experienced this issue with ordering gift cards from our site! We definitely do not want to make it a frustrating experience for you. If you would like to contact us at support@retailmenot.com, we would be happy to assist you with your order.The 5 star reviews are likely from employees!!
I’ve used this app for about 9 months now and have run into nothing but trouble. I’ll click on the online cash back offer, process to check out via the partner site as usual and maybe 1/10 of my purchases are tracked by RMN. Here is were the problems start: after waiting 45+ days to allow for the purchase to be tracked- per their policy, customer service agents ask a million questions to ensure you are using the app “appropriately” (adding items to the cart only after you click the offer, making your purchase within an allotted amount of time after the offer is clicked, having the proper browser installed, etc.). After this point they have to do a manual payout once you provide proof of the purchase, well they get tired of doing this and will suspend your account with no explanation given. During my last email exchange with a rep I was told they have issues with their app tracking purchases and this is a known issue but still refuse to process any additional manual payouts. When it works it’s ok, but trying to haggle with people to get money back is a pain, totally not worth it. Please don’t download this app and google their reviews and complaints with the BBB, I’m not the only one having issues with this company!Show lessashleyb679
Developer Response
Hello Ashley! We are sorry to hear about your experience. I understand this can be frustrating however, upon review of your interaction with our Customer Care team, your provided information in regards to how you complete your purchases is not optimal for receiving cash back rewards automatically. Our agent was correct, in that we no longer support the RetailMeNot app on iPads or other tablet devices, however you can still participate in cash back offers from the mobile web browser. You will still need to regularly clear your cash and cookies, and immediately complete your purchase in the merchant generated window. Visiting other sites will interfere with RetailMeNot receiving the purchase information and paying out your reward automatically. Majority of our users do receive rewards automatically and manual payouts are intended for one-off cases. With that being said, we would be happy to manually review purchases in the future after we see that you have been able to successfully participate in the cash back program. We do see that you have a recent offer in pending, which is great! We sincerely apologize for any inconvenience that this has caused, and encourage you to reach out to Customer Care if you have additional questions on how to use our offers.Never had a problem
I love the cash back! Received 15 dollars cash back for spending over 100$ on ulta! They transferred it to my PayPal. Takes couple of weeks but it's worth it. Seems to me that other ppl are having problems with cash back. U have to follow everything it says. U hit on your coupon on RetailMeNot than It will re-direct you to the website that you are buying from. make sure you make an account with the website that you are buying from first with the same email you have with retail me not. Then follow all the steps. Should work.Show lesslilredrhi
Developer Response
Thanks for taking the time to write us a review! Happy to save you money!!!Used to work, but not so much
I used to check the app and use the coupon availability before I would shop all the time. But the last few times I tried to use the listed coupons, I would be told at the store that the coupons weren’t valid or they just didn’t work. Some stores would be nice and honor them, probably to keep customers happy, but some downright refused.
Also, I used to take advantage of the Cash Back rewards option but for the last 2 months, I am unable to link my card, and receive an error message that states “We’re having an issue linking this offer at this time, but we’re working hard to fix it. Please try again soon.” I have notified customer service and received a response stating they are looking into it and never heard back. I even deleted and reinstalled the app, but still get the same error message. I’ve since switched to using Ebates, and have not had any issues. The couple times I’ve contacted customer service, I’ve had quicker response times, resolutions, and even a follow up email to make sure my issue was addressed and corrected.Show lessGrumpyGurl
Developer Response
Hello! We are sorry to hear you ran into these issues. We work hard to ensure we have the most valid and relevant content for our community to help you save! We receive offers directly from merchants as well as from our community members. We find on occasion that some employees of our partnered merchants are not up to date on the RetailMeNot partnership. We apologize for any inconvenience that this has caused. In regards to your linked card, we ask that you reach out to us again at appsupport@retailmenot.com. We truly want to help and resolve this matter for you.Can’t Use For Bath and Body Works ANYMORE!!
I’m not happy with NOT being able to use Bath and Body Works coupons from Retail Me Not in their stores anymore. I stopped signing up for their coupons because I had this app and the BBW stores were using them.
Recently went into one of their stores and the store manager informed me the company has not used Retail Me Not since Jan 2018. Which I told her that is wrong because I have used this app in other BBW stores and they have taken the coupons from this app. She was nice enough to honor the coupon I had but stated I couldn’t use it going forward, but to sign up for BBW coupons again to receive them. It was really disappointing being so I recently used this app during Black Friday weekend at another BBW store.
The BBW stores and other retail stores not using third-party apps for coupons need to regulate this new policy change for all their stores.
Other than BBW, I have not had issues using Retail Me Not in other stores when checking out. So the app is still useful for me when I am out shopping.Show lessJerzeegurl1
Developer Response
Hello! We are sorry to hear you were unable to use one of our offers. Please remember it is ultimately up to the individual merchant as to if these coupons will be accepted. If you ever need assistance with an offer, or have any questions, please reach out to our Customer Care team. We want to help!ZERO Customer Service
I had to close my PayPal account due to fraud. So, I opened a new account and changed my RMN account email address to reflect my new PayPal email. Then, I contacted RMN to inform them of this prior to redeeming my rewards. However, after I redeemed my cash rewards, RMN still sent my money to my old, closed account, which I no longer have access to. They refuse to cancel it and resend it to my updated email. So, they basically just stole my cash rewards! So, beware if you ever have to change your email address. Apparently, they ignore the change and will still send your money to your old one. SMH. I’ve never witnessed such impractical lunacy in my whole life. And, after almost a dozen emails, they still refuse to fix this! So much for customer service!
UPDATE: I upgraded my rating from 1 star to 3 because RMN finally resolved my issue. However, it took countless communications, weeks, etc., before someone was finally willing to assist me.Show lessChosn4
Developer Response
Hello! We are truly sorry you ran into this issue. Due to security reasons, we follow set rules to ensure that the correct person is receiving the reward. With that being said, we have reached out to you via email and believe we have resolved this issue. We would like to thank you for your understanding through this process and hope your continue to use RetailMeNot as your savings destination.Here and there
There are times I find great in store offers & other times they don't have the store or resturant I'm interested in. I'm a store shopper, I like to see the product before I purchase it. But more & more lately I feel the online or sign up for email deals are pushed more then in store offers. The in store deals are the whole reason I downloaded the app a year or two ago. So, have been a little disappointed with the app lately & haven't been using it as frequently.Show lesssnich77
Developer Response
Hi! Thank you for taking the time to write us a review. We are constantly working to add new offers to the app, both in-store and online. We recommend checking back often for new offers at your favorite stores. If you ever need assistance with an offer, please reach out to our Customer Care team via chat or email!Flawed. Waste of time.
Should have read more comments before downloading RMN. They’re using a so-called “3rd party specialist” that declines your transactions randomly. Just saw another comment and realized I wasn’t the only person who had tried a few times, contacted their support, and their support could offer no explanation, no solution, no nothing. Seriously RMN is not the only gift card app available. And despite you claiming ALL the gift card apps use the same “3rd party specialist”, I had made purchases on other apps just fine. So stop pointing finger at customers when you cannot even handle your own payment, or pick a valid vendor to handle payment for you.
UPDATE: Please stop your meaningless reply. Note that the so-called “security measure” you have is randomly blocking customers who have no issues with ANY other online retailers. And stop telling people to try again if you know it won’t work. Be a responsible developer.Show less📋✍🏻
Developer Response
Hello! We apologize that you ran into this issue purchasing a gift card. In an effort to maintain a high level of security for our customers, we work with a third-party specialist on our verification process. To protect your privacy, our third-party specialist does not provide us the reason for the decline. You're more than welcome to attempt to place your order again, although we cannot guarantee the approval. We apologize for any inconvenience this may have caused and appreciate your understanding in our efforts to ensure a high level of security for our customers.Worst customer experience
I bought the $80 gift card to purchase an on-sale item I saw on Cole Haan app. Cole Haan app does not allow for gift card input. The gift card itself does not provide any instructions on how to redeem it. I tried many times in the Cole Haan app but failed to use it. I asked for a refund from Retail me not, not only is their customer service unreachable via the number listed, but their reps insisted that they are not responsible for Cole Haan’s checkout page hence no refund will be issued.
This is a horrible customer experience Retail me not is only interested in getting money from their customers but cares less about the customers’ experience with their products. Retail me not, your partner’s checkout experience matters. It is part of Retail me not’s customer experience. If you fail to recognize that, you have no future. Will never use the app again. Deleting for good.Show lesssunnybay
Developer Response
Hi Sunny! I am so sorry to hear you had an issue with one of our gift cards. Our Customer Care team works hard to resolve all matters positively for our RetailMeNot community. I am showing that we did refund you for this purchase in full. I apologize again for any inconvenience or negative experience that you had. We hope that you continue to use RetailMeNot. Please feel feel to reach out to us if you have any additional questions or problems in the future.
