Leave a Review Safeway Deals & Delivery
Needs work
This app seems behind the times. First, why are items showing up that are shipped through another business or BULK items? I should be able to filter Safeway items only, thankfully it isn’t often. Just an FYI Safeway, people go to Costco for bulk items, not Safeway.
Second, this is a big one, the option to select NO SUBSTITUTIONS for the entire order is gone. Doesn’t matter if I shop in the app or through a browser. I have to click each item to find the box that says ‘no substitutions’, each line item requires 3 clicks, order for over a 100 items today requires over 300 ridiculous clicks to say NO SUBSTITUTIONS. I know this is a way for Safeway to substitute their own brand into the mix, a very nice employee told me this, I don’t think the employee see the no substitution box because last time I got substitutions, I returned them. Not the employees fault, I know corporate makes changes that benefit the company not the customer-they made things harder because it used to be a slick service! Love someone shopping for my groceries though!
The no sub option needs fixed fast, why I feel this app is behind the times, lots of extra clicking around for a simple list.Show lessJdub456789543
Developer Response
We apologize for the inconvenience you have experienced while using the app and have informed the proper teams of your concerns. If further assistance is needed, please feel free to chat with us on the mobile app by visiting the website using your mobile browser, or call us at 877-723-3929. Thank you!Unreliable service, buggy app, worst support
Too many issues - bad/expired/soon-to-expire produce, missing/unavailable items, delivery estimates often wrong, have to always remember to “clip” the monthly fresh pass $5 discount otherwise you lose it. 2 no shows in the past 3 months. Once a driver came, didn’t listen to front desk instructions and left instead of trying to contact us - in that case they did redeliver the same day but we had to scramble to be home at the new time. Most recently - no show, no redelivery, ruined our meal plans for the rest of the week. To add insult to injury, they charged us anyway and we’ve had to speak with 8 agents over 3 weeks to get the refund despite being promised the refund would come in 5-7 business days every time. App crashed multiple times during chat and had to reverify and explain our situation every time to a new agent as they couldn’t transfer us back to the same agent nor would they read your case history. Eventually called over the phone. Agents were completely unsympathetic about the fact that they had taken money and failing to refund for something that was not delivered (app knows and shows undelivered order), they think they’re delivering some frivolous product rather than an essential service.Show lessallnicknamestsken2020
Developer Response
We are very sorry to hear about all of these issues that you have had with our delivery service, our representatives, food quality, and the app. We surely understand how this would cause one some frustration. We do value our customers and your feedback is appreciated. We are sharing your concerns with our team for further review. If you would like to contact us directly, please use the "Contact Us" page located at the bottom of our website. Thank you and have a wonderful day.Unreliable service, buggy app, worst support
Too many issues - bad/expired/soon-to-expire produce, missing/unavailable items, delivery estimates often wrong, have to always remember to “clip” the monthly fresh pass $5 discount otherwise you lose it.
2 no shows in the past 3 months. Once a driver came, didn’t listen to front desk instructions and left instead of trying to contact us - in that case they did redeliver the same day but we had to scramble to be home at the new time. Most recently - no show, no redelivery, ruined our meal plans for the rest of the week. To add insult to injury, they charged us anyway and we’ve had to speak with 8 agents over 3 weeks to get the refund despite being promised the refund would come in 5-7 business days every time (still no refund, I had to dispute with my credit card instead). App crashed multiple times during chat and had to reverify and explain our situation every time to a new agent as they couldn’t transfer us back to the same agent nor would they read your case history. Eventually called over the phone. Agents were completely unsympathetic about the fact that they had taken money and failing to refund for something that was not delivered (app knows and shows undelivered order), they think they’re delivering some frivolous product rather than an essential service.Show lessDeveloper Response
We are very sorry to hear about all of these issues that you have had with our delivery service, our representatives, food quality, and the app. We surely understand how this would cause one some frustration. We do value our customers and your feedback is appreciated. We are sharing your concerns with our team for further review. If you would like to contact us directly, please use the "Contact Us" page located at the bottom of our website. Thank you and have a wonderful day.