Leave a Review Paramount+
constantly freezing and crashing.
Update* clearly they don’t actually read these, because the developer comment told me to restart my device and relaunch the app. Then go to their help site for further information. I have already tried all of that as explained below on my original post, they just have generic work arounds that never work. Still crashing and still freezing. They don’t have a direct support with a live person to help either. Extremely frustrating. I just want to watch a show that only streams on this platform!
Original post:
When I originally installed this app, I loved it. Now I get nothing but freezing and crashing. I have the most recent version installed on my firetv. I have done every work around from turning off and back on the tv, clearing the cache and force stopping, uninstalling the app and reinstalling, resetting my router. My internet speed is getting over 600 mbps on upload and download speed and it still will freeze and crash and say that it’s having technical difficulties and to try back later. I have not been able to get through even a quarter of a show before it crashes, if not within the first 5 mins. Also the sound is extremely inconsistent with it being soft during the show where you have to turn the volume up so loud to even hear it but then blast super loud on the commercials. It’s the most frustrating app I’ve ever had to deal with.Show lessmjaye1982
Developer Response
Hi! We're sorry to hear about your experience and we'd like to make this right. Please contact our Customer Support team at https://help.paramountplus.com/s/contact-us or visit help.paramountplus.com. Hope to hear from you soon!App needs Reprogramming
I like Paramount but the app is a little bit of a disappointment. I have an old iPad and the App Store will let me download an older version of the app but, when I try to play it, it forces me to download a new version, which the App Store will not let me do. So I am stuck in a loop. I have an older version of the app downloaded. It should just let me login and watch! It’s annoying that the Play Store will let me download an older version of the app but The app itself won’t let me do it! Also, they are now showing ads on a paid service! Ridiculous! Guess I’ll be giving up on TV viewing soon. People shouldn’t have to pay for shows and then be subjected to commercials. The whole point of the commercials is for the advertisers to pay for the show. It is the whole reason I had cable to begin with, to avoid commercials. try to watch a few of my favorite shows but they all had so many commercials I felt like I was watching old-fashioned free TV with a ton of commercials. Time to give up on TV. Paramount has some great shows and I have another enjoyed, especially, all the Star Trek offerings. However, In my opinion, Netflix still has the best app and still is commercial-free. I’ll stick to Netflix until they start having commercials and then I’ll go back to reading a lot. It’s time consumers start saying “no” to being constantly herded into paying more money for things you shouldn’t be charged for.Show lesssacredsoul2012
Developer Response
Hi, we're sorry you're having difficulties with the Paramount+ app right now. Our Help Center has step-by-step troubleshooting instructions at help.paramountplus.com. If you need more assistance, we're here to help. Just visit paramountplus.com/contactus. Let us know if this fixes your issue!If you have cable tv with showtime, beware!. They try to trick you to pay even more!
A couple of weeks I downloaded the app because according to them, I wouldn’t need to subscribe since i have showtime in cable tv package. So I proceeded to download the app and in the app it asked me to link my cable TV subscription. I have AT&T U-verse with all the premium included so I proceeded to link my subscription and I was able to enjoy it immediately. Fast forward to a month later my dad who in his 60’s who uses a lot of these apps was telling me that he can’t access Paramount+ because it’s asking to sign up for a plan so I proceeded to login onto the Paramount + app on my phone and indeed it was asking me if I if I want to watch some free episodes or choose a plan. Nowhere in the app would it let me go into my account and re-link my TV provider credentials. I had to use my laptop to login and from there select my account settings and re-link the account with my TV login credentials. That is ridiculous, why would you make it so hard for us to relink our account credentials but so easy to choose a plan and pay either annually as the default option or select monthly. I feel that they are trying to take advantage of us and make us pay when we already have access to it. Please update your app to make it easy for us to link our account with the TV provider credentials or better yet set it once and forget it. I don’t understand why do we need to do it every so often?Show lessKraydrenotinlove81
Developer Response
Hi! We’re sorry to hear you’re having issues with the Paramount+ app. Our Customer Support team is happy to help at https://help.paramountplus.com/s/contact-us. Keep us posted if things improve!