Can’t stay connected
I’ve been using my Dreamstation and DreamMapper for over a year now. Suddenly, my iPhone is unable to connect to my Dreamstation. I have the latest software version. I have how to settings on my phone and clicked on “forget this device” on Bluetooth. I have deleted the app and reinstalled it. I have paired it twice. I have done two hard resets on my phone. It’s still the same problem. When I open the app, the app checks for new data and it’s suppose to display the previous night in a dark blue vertical column on the right side of the screen and mine only displays the night before that. I can’t reach anyone for help sooooooo........I’m leaving this review. Maybe it will get someone’s attention so they can address and fix this problem.
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Does not show recent data
It is sad that this app detracts from the Dreamstation experience by not showing data from the most recent therapy session until hours after download.
I don’t know why this happens, but it is not an issue with other Bluetooth apps and Philips seem incapable of remedying the problem - despite it being common and reported.
I don’t know why this happens, but it is not an issue with other Bluetooth apps and Philips seem incapable of remedying the problem - despite it being common and reported.
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User Account Setup Needs Improvement / Bugfix
The design phase for human factors missed a flaw that can delay, and therefore deter users from establishing an account. This is an APP designed for smart phones. Users often switch between a password keeper or other apps where usernames and passwords are either typed out or saved to paste into the login / account setup screens.
When setting up a new account, the app resets and dumps all previously entered info when switching between an app to copy and paste information into the setup screen. Users of apart phones don’t want to make a hard copy of passwords and other info when it is already on the smartphone. I hope this results in a bug fix as it has kept me from setting up a user account and will have to wait until I think again to do it and have the time and desire to register.
When setting up a new account, the app resets and dumps all previously entered info when switching between an app to copy and paste information into the setup screen. Users of apart phones don’t want to make a hard copy of passwords and other info when it is already on the smartphone. I hope this results in a bug fix as it has kept me from setting up a user account and will have to wait until I think again to do it and have the time and desire to register.
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Useful data
I have used a CPAP for many years but have recently bought a Dreamstation for use with DreamMapper. For the first time I can see my sleep data It is quick and easy with Bluetooth. This allows me to look at how I can make improvements to my therapy to get better AHI scores. I didn’t even know about this before! I would highly recommend it.
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Updating my review back to 4 stars!
Thank you, thank you, for fixing all the issues and bringing back functionality again!
The only reason for 4 instead of 5 stars is that the process for getting my daughter’s C-pap device linked with the app was a little tricky, but not too bad. And every once in a while it has a hard time connecting and downloading (same parameters and variables, so maybe a server thing)? But it always rights itself.
But once it was set up, it’s easy to use! And I love being able to output her usage in charts so that we can work on reward systems for her to keep wearing her mask longer. Having the bar chart is great, too. Thank you!
The only reason for 4 instead of 5 stars is that the process for getting my daughter’s C-pap device linked with the app was a little tricky, but not too bad. And every once in a while it has a hard time connecting and downloading (same parameters and variables, so maybe a server thing)? But it always rights itself.
But once it was set up, it’s easy to use! And I love being able to output her usage in charts so that we can work on reward systems for her to keep wearing her mask longer. Having the bar chart is great, too. Thank you!
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Mobile app has several problems
I’ve used this app for almost 6 months, recently there was a problem when it would not download my sleeping data. I’ve tried to call there number and waited for 20 minutes, a lady finally answered and I discussed this problem to her. She said I need to talk to the technical department, so she connected me to them. After another 25 minute wait I hung up. This is horrible customer service. I finally deleted the app and reinstalled it about 4 hours later. It was working okey untill
Now I keep getting a message saying “ your data is outdated”. I contacted the company where I bought the machine and they say I need to contact the manufacture. There is no way I’ll spend 45 minutes on the phone and get no answer. They should have a customer email link to contact for problems.
If I had known this much problems and poor customer service, I would have purchase another type of machine. I can’t recommend this product to no one. The selling advertisement is worthless.
Now I keep getting a message saying “ your data is outdated”. I contacted the company where I bought the machine and they say I need to contact the manufacture. There is no way I’ll spend 45 minutes on the phone and get no answer. They should have a customer email link to contact for problems.
If I had known this much problems and poor customer service, I would have purchase another type of machine. I can’t recommend this product to no one. The selling advertisement is worthless.
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What happened?
I have been using for 2years and other than the occasional hiccup when you need to change passwords without it telling you has been fine until Saturday. I got the blue circle of death and then try again later. After this continued to happen I checked Bluetooth which said was paired. I uninstalled and reinstalled which then took me to a Phillips webpage. I go to login and it says no account under that email. Another tab on Phillips page looks like it tries to take you to a login page and then misfires. I called Phillips and they said they are having issues but the people that work on the app and sleep machine side of business don't work on weekends. Alrighty then. I guess we will get to you when we get to you applies even though they have thousands of customers.
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What’s the point????
What’s the point of even downloading the app if the Bluetooth never works. Just about every review I’ve read has issues with Bluetooth listed. I’ve had the app for several months and get frequent messages saying the connection failed. Usually after a couple of days it will finally download the data but it has been a couple of weeks now and I can’t get it to connect. I decided to delete the app and reinstall but boy was that a mistake. Now when I open the app, it takes me straight to Phillips website to create an account. I went through the process to sign back into my account and got my machine connected in my Bluetooth settings and it does say that my phone is connected to the machine but it still takes me to the website when I open the app. I press the button to “login” but the webpage just refreshes and takes me back to where I started. Really aggravating not to be able to use this app any longer.
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Good, but wish it would include...
This is an easy-to-use app with basic info to give me a sense how my sleep was the previous night. I can see how I am doing at staying compliant with insurance needs through reports. Where it could really help me track my sleep, recognize patterns, and have useful info for my sleep doctor is if it would show a breakdown of sleep events by the hour PLUS have a journaling feature where I could add brief daily notes. Sometimes the most useful info I get is out of a half hour nap that is on a new day (after 12 noon) and not added yet to the overnight score. I am frustrated not to be provided my more detailed info given I know darn well my doc gets the detailed info.
I have run into app bugs twice in the past three years. Each time I contacted customer support, they responded, and the bugs were resolved in a reasonable length of time (and I work in IT).
The other feature I wish for is interaction between Phillips and my Fitbit sleep and heart rate info. That would be really useful!
I have run into app bugs twice in the past three years. Each time I contacted customer support, they responded, and the bugs were resolved in a reasonable length of time (and I work in IT).
The other feature I wish for is interaction between Phillips and my Fitbit sleep and heart rate info. That would be really useful!
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Terrible!
App is consistently slow and unpredictable. Disliked it before, but today it has kicked both my wife and me out of the app and we can’t get back in. I’m removing it when I finish writing this review.
