Leave a Review GoBank
Zero star if I could
Over $20,000 stolen in less than a week. They say that the bank is “secure” but apparently it isn’t. I called the fraud department and while I was on the phone there were 3 charges on my account all over $2,000. The worst thing is the charges were in a state over 900 miles away. They told me that they couldn’t do anything about it and hung up. Worst customer service hands down. When you ask them to transfer you to another operator because you can’t understand them they start cursing at you and become racist towards American people. It took almost 5 months to finally get my money back and as soon as I did, it all happened two more times. $20,000 first time, $3,500 the second time and about $18,000 the third time. After the first incident I was in the process of trying to take my money out of the bank to close my account when the second happened. So had to wait another 90 days for refund before closing. Afterwards tried again to take everything out and once again money disappearing. This time it took only about 30 days. And while they try to get everything back they close the account transfer to another account and give a new card. So happy to be away from this app and bank. Zero out of 5 star review. They don’t care at all. 0/5Show lessResh Boy
Scam artists
I’ve had many many issues with this bank. The only reason why I have it is because I’m an Uber driver and I was paired with this bank as they were advertising it on the Uber Driver app to Uber drivers and giving us a reduced fee to transfer money into, I have caught them, stealing my money, holding back funds and deposits that were due back to me making transactions process extra long so that they can’t give me my money back into my account and they can hold it longer for interest reasons on my birthday. They double charged a car rental on my account a $1700 charge that they double charged they didn’t bother fixing it for five days on my birthday. My account was -$1300 for five days on the weekend and they simply wouldn’t do anything about it until the next business day and then they can clear the pending extra charges that is completely unacceptable. They even took longer than the timeframe that they told me they would fix it and it ended up being almost a week. Put your money in this bank. You will regret it guaranteed.Show lessxzxzander
I Used to Like GoBank
I deliver for UberEats and was given this card when I signed-up. We could cashout our earning for free and received 1% cash back on all purchases. I actually like this so much that I have serious thought to using it as my primary card, instead of the one my bank issued me. Fast forward to the present day. With UberEats ending their contract with GoBank, any delivery driver who is still using their GoBank card after January 1, 2023 will no longer be able to cash out for free and must now pay the deposit fee of 85¢ per cashout, the same fee as if you used your bank card. The 1% cash back on purchases will also be discontinued. As if all this isn’t bad enough, card holders will have to pay $8.95/month to keep their account. I decided that GoBank had nothing left to offer me and I decided to cancel my card. But, the customer support department took a long time to answer their phones and I notice that many other account holders are voicing the same complaint on GoBank’s Twitter feed. I was finally able to get a real person on the phone and my account was cancelled almost immediately. There was no money in my account, which made this easier. Having a look at the current Twitter feed shows many account holders posting complaints of unauthorized transactions posting to their accounts and not receiving timely responses from GoBank. It looks like this company is in a lot of trouble and I urge everyone to get out while they can.Show lessThe Privateer808