Too many issues
I got the app cause the new company I started to work for offered the account to me. The credit union itself is amazing! The app on the other hand constantly tells me the data counselor be obtained. I always have to go into my browser and look up my account. At this point the app is useless cause it never works. The few times it does it does not display everything.
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Mobile Deposit Doesn’t Work
This app is actually designed quite well, the interface is user friendly and everything is easy to find. However, one of the main tools I use the app for is the mobile check deposit and it rarely works. Either the app will crash completely or it just will not submit the deposit. Super frustrating when you’re really needing to get money in your account to pay bills.
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Does what it needs to do
Easy to use online banking app. If you’re a customer you should have it.
Review comment on Altura mobile app
Easy to view account activity and transfer money to and from accounts.
Still have questions regarding bill pay app on whether automatic payments can be set up without a fee.
Still have questions regarding bill pay app on whether automatic payments can be set up without a fee.
Incredibly Bad
This app would be great except for the fact that it has so many bugs and glitches. It crashes or logs out in the middle of transactions constantly. But the real transgression is the fact that it has been this way for months and has never been fixed. This app doesn’t even deserve one star. To avoid confusion, this review pertains to the app and NOT ACU. I’ve been a member for years. Hate the app, love the institution
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Update isn’t working
New update is not allowing me to see any of my screens except for the account balance. I cannot transfer or doing anything on the app because it just gives me a blank interface. I have already closed and reopened the app several times as well as removed and downloaded again. Please fix.
Best customer service
Also helping and taking care of our issues quickly.
Super Glitchy Mobile Deposits
Please fix this app. The mobile deposit feature has been glitching out for months. It takes several tries to deposit one check, and I usually end up giving up. You image the check and the “Unexpected Error” message appears, then the app closes. So frustrating. Other features work well enough.
Response from developer
Hello Jeannine, Thanks for the feedback. I apologize for the inconvenience you've experienced. In our latest mobile app release the issue you've described should have been fixed. Please let us know if you are experiencing any other issues. We can be easily contacted by email at eservices@alturacu.com. Regards, Digital Experience Team
Improvements
To better improve the app. It should give more detail about each item that has gone through the account including when it posted and when it was submitted. It needs to show a clear picture of the deductions, that part is sometimes confusing. I should be able to text in a date that I would like to look at for the transactions that went through on that date instead of having to keep on scrolling down and down
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Credit check
Just add an area where u can check credit score
