Leave a Review Shpock
A waste of time unless you’re willing to pay big money to promote your items.
I was recommended to Shpock from a relative, explaining the potential of easy sales, zero fees and a drastically reduced chance of scammers compared to eBay. After trying for two months I can confidently declare Shpock as an utter waste of time, unless you are willing to pay what amounts to a substantial amount of money to promote your items, in the hope of a sale from what is clearly a minuscule pool of buyers.
The potential of easy collection is there but when your items are cycled away into a barrage of images and listings, and constantly pushed down against people paying for the promotion, it’s very difficult to get spotted on the app and to achieve a sale. The search function is terrible and doesn’t even match to simple words in the listing. To add to this the reviews of sellers detail horror stories of sellers selling items then being blanked by buyers without reprimand.
Clearly there is little regulation or IP blocking punishment on Shpock, and with the masses of spam and a jumble of listings akin to a car boot sale, it’s not worth my time and all the listings I made sold on eBay within a week of test listings. There are scammers on eBay but if you provide enough photos, provide enough detail and information, send by tracked and verify delivery, eBay has your back every time.Show lessDarthHayder
Developer Response
Hi, thank you for your feedback. We're sorry to hear that you had a negative experience on Shpock. Please report any issues with other users directly through the menu at the top right of your chat. All reports are individually reviewed and the appropriate action is then taken. Kind regards, your Shpock TeamIt’s OK…but.
It’s OK, but There are two major flaws with Shpock. One , when someone has made an offer and you have accepted and sent them a message saying so, until that person confirms the deal you can not get back in touch with them until they do, nor can you edit the item , so you are locked into a deal until the other person confirms, they have up to 3 days to do this. Several times I have had time wasters who don’t confirm and I or Shpock need to cancel the deal, in this time It has stopped any genuine buyers from making a genuine offer, and so a time waster has cost me a sale. It would be better if you were able to chase up an offer and ask them to either confirm or cancel a deal if they fail to confirm, or maybe you just want to stay in contact until they do, but you can’t. Also, Shpock do not seem to check and block obvious scam artists once they have been reported. Shpock seems to be infested with these. Luckily I can spot them a mile off, but others can’t. Another thing is, and this is not necessary a fault of Shpock, for every 1 genuine buyer you get, you have to endure about 10 time wasters, scam artists, and idiots who deliberately make silly offers just to be mischievous or think your stupid or desperate enough to accept. I have actually sold more items more successfully on other sites rather than Shpock. Fortunately I have nearly sold all the items I need to sell now as I am moving house in a week, we’ll just give what’s left to a charity shop.Show lessMidnightMinstrel
Developer Response
Hi, while we have strict security measures in place to prevent bad actors from contacting other users on our platform, they unfortunately can make it through our tight safety net in some cases. Please report issues during a deal through the menu at the top right of your chat, so that we can take immediate action. Kind regards, your Shpock TeamCustomer Success Agents needs revamping
21st May 2023 Absolutely zero sales for almost a year now despite lots of frequent new listings 🤦🏻♀️
23rd March 2022 Messaged to their Instagram and Facebook page but no one bothers to reply. Seriously social media accounts are a representation of your organisation and if nobody bothers to manage it, it’s a real shameful reflection on your company and management. Seriously not impressed! @@@@@@@@@@@@@@@@@ Update : Someone in Shpock management helped me to resolve issue on 7th July 2021. Thank you so much for that! However, CRM quality control still needs to be in place and would be great if they implement a rating/feedback after each case is closed so that user experience can be shared and gauged for improvements. Original review with 1 star : Customer success agents are pretty useless. I’ve sent numerous emails with supporting documents. Messaged a few of their managers and nothing’s been done and nobody cares! I’m utterly disheartened now after one month of shenanigan and as a reputable seller that sold over 110 items with 90 positive feedback, I’ll not hesitate to abandon this app if no one from Shpock will be helping a good seller on their app! Which is a total shame as you need all the good sellers you have!Show lessJaycee Koh LL
Developer Response
Hi Jaycee Koh LL, Thanks so much for the feedback. We are happy to hear that the issue has been resolved. We’re constantly working hard to make Shpock the best marketplace it can be, and our user’s thoughts are always at the heart of our decisions!