Leave a Review Shpock
A waste of time unless you’re willing to pay big money to promote your items.
I was recommended to Shpock from a relative, explaining the potential of easy sales, zero fees and a drastically reduced chance of scammers compared to eBay. After trying for two months I can confidently declare Shpock as an utter waste of time, unless you are willing to pay what amounts to a substantial amount of money to promote your items, in the hope of a sale from what is clearly a minuscule pool of buyers.
The potential of easy collection is there but when your items are cycled away into a barrage of images and listings, and constantly pushed down against people paying for the promotion, it’s very difficult to get spotted on the app and to achieve a sale. The search function is terrible and doesn’t even match to simple words in the listing. To add to this the reviews of sellers detail horror stories of sellers selling items then being blanked by buyers without reprimand.
Clearly there is little regulation or IP blocking punishment on Shpock, and with the masses of spam and a jumble of listings akin to a car boot sale, it’s not worth my time and all the listings I made sold on eBay within a week of test listings. There are scammers on eBay but if you provide enough photos, provide enough detail and information, send by tracked and verify delivery, eBay has your back every time.Show lessDarthHayder
Developer Response
Hi, thank you for your feedback. We're sorry to hear that you had a negative experience on Shpock. Please report any issues with other users directly through the menu at the top right of your chat. All reports are individually reviewed and the appropriate action is then taken. Kind regards, your Shpock TeamIt’s OK…but.
It’s OK, but There are two major flaws with Shpock. One , when someone has made an offer and you have accepted and sent them a message saying so, until that person confirms the deal you can not get back in touch with them until they do, nor can you edit the item , so you are locked into a deal until the other person confirms, they have up to 3 days to do this. Several times I have had time wasters who don’t confirm and I or Shpock need to cancel the deal, in this time It has stopped any genuine buyers from making a genuine offer, and so a time waster has cost me a sale. It would be better if you were able to chase up an offer and ask them to either confirm or cancel a deal if they fail to confirm, or maybe you just want to stay in contact until they do, but you can’t. Also, Shpock do not seem to check and block obvious scam artists once they have been reported. Shpock seems to be infested with these. Luckily I can spot them a mile off, but others can’t. Another thing is, and this is not necessary a fault of Shpock, for every 1 genuine buyer you get, you have to endure about 10 time wasters, scam artists, and idiots who deliberately make silly offers just to be mischievous or think your stupid or desperate enough to accept. I have actually sold more items more successfully on other sites rather than Shpock. Fortunately I have nearly sold all the items I need to sell now as I am moving house in a week, we’ll just give what’s left to a charity shop.Show lessMidnightMinstrel
Developer Response
Hi, while we have strict security measures in place to prevent bad actors from contacting other users on our platform, they unfortunately can make it through our tight safety net in some cases. Please report issues during a deal through the menu at the top right of your chat, so that we can take immediate action. Kind regards, your Shpock TeamCustomer Success Agents needs revamping
21st May 2023 Absolutely zero sales for almost a year now despite lots of frequent new listings 🤦🏻♀️
23rd March 2022 Messaged to their Instagram and Facebook page but no one bothers to reply. Seriously social media accounts are a representation of your organisation and if nobody bothers to manage it, it’s a real shameful reflection on your company and management. Seriously not impressed! @@@@@@@@@@@@@@@@@ Update : Someone in Shpock management helped me to resolve issue on 7th July 2021. Thank you so much for that! However, CRM quality control still needs to be in place and would be great if they implement a rating/feedback after each case is closed so that user experience can be shared and gauged for improvements. Original review with 1 star : Customer success agents are pretty useless. I’ve sent numerous emails with supporting documents. Messaged a few of their managers and nothing’s been done and nobody cares! I’m utterly disheartened now after one month of shenanigan and as a reputable seller that sold over 110 items with 90 positive feedback, I’ll not hesitate to abandon this app if no one from Shpock will be helping a good seller on their app! Which is a total shame as you need all the good sellers you have!Show lessJaycee Koh LL
Developer Response
Hi Jaycee Koh LL, Thanks so much for the feedback. We are happy to hear that the issue has been resolved. We’re constantly working hard to make Shpock the best marketplace it can be, and our user’s thoughts are always at the heart of our decisions!No U.S.
Why does the system allow setting up and account. Taking pics building the ad only to say “country US not allowed? That could be done during account set up and verification.philcwood
Developer Response
Hi Phil, unfortunately, Shpock is currently not available in the US. If you have any further questions, please contact us at support@shpock.com. Kind regards, your Shpock TeamThis app is a jog for Scammers
Deleted my account after less than 24hrs about signing up and I now feel very uneasy about the data I stored in this app, such as my bank account number, date of birth etc. In less than 24h, I experienced 4 scam attempts.Yael Sebag
Developer Response
Hi Yael, thank you for your feedback. Payment information is stored safely with our payment provider in accordance with all legal requirements. While we have very strict security measures in place to remove suspicious users already during the registration process, it can happen that some slip through our tight safety nets. Please report any suspicious behavior directly through the menu at the top right of your chat or via email at support@shpock.com. Kind regards, your Shpock TeamI do t think I would ever pay to be a supporter
Every time I list something it’s a waste of time I get spammed by fake buyers that take my item off market place because they commit to buy but they are actually fake and then a real person comes along and the item is “sold” when you figure out you have sold your item to a fake person and contact the real person back they have already bought what they needed! Iv never been part of a marketplace that has so many fake buyers it’s such a waste of time and can consume valuable time that you won’t be able to get back! shpock you really need to sort this situation out it’s not good and it’s not making your app a good place to be! It’s extremely frustrating! I have bought things off of shpock and Iv listed quite a few things but none have EVER sold due to being spammed by fake buyers and in the end I just loose interest because you can’t really trust that it’s a real buyer.. as soon as it says the distance between you is far that is a red flag indicator that you item is going to get clogged up in space and become unbuyable .. I don’t understand why or what the point of this fake buying system is what the hell do they get out of it ????? They certainly don’t get any money from me or get my product im trying to sell.. Iv never used and all to sell with such negative success it’s terrible .. had it been a better spam
Free environment I would have supported but no way would I support this app in its current state 👎🏽👎🏽👎🏽👎🏽👎🏽Show lessShootingstarz76
Developer Response
Hi, we are sorry to hear about your issues with some sales. While we try to remove suspicious users as soon as possible, some can make it through our tight security net. If you receive suspicious enquiries, please report them to us either through the menu at the top right in your chat or directly via support@shpock.com. If you prefer to sell your items only locally, please enable collection only. This will ensure that only other users in your area can see your listing. Kind regards, your Shpock TeamUseful, yes. Horrible to navigate. A nighmare to chat in.
To sell things is very useful. It’s just such a convoluted mess when I’m messaging with a buyer, for every time I enter the chat the app first has to load the sales page of the item before quickly moving over to the chat. The same when exiting. When being in the chat and writing to the buyer, and s/he sends a message, the most infuriating little popup comes saying the buyer has sent a new message. If I click cancel I can vontinue to write my message, but their new message won’t load at all. If I click View the chat will refresh and I can see their message, but everyhing I wrote will be wiped. Completely horrendous. Why can’t it just work like any normal chat where new messages simply arrive and show without interrupting my writing?
Oh yeah, and the notifications. When first I see a new message, it can take several minutes before I get the notification. This is making me confused and thinking that there are new messages that just hasn’t loaded in the chat, because I keep getting notifications about old messages for minutes after they’ve arrived and been read.Show lesseclbirkeland
Good for low value items but site full of Scammers
I’ve been using this app for some time and sold / bought quite a few items. You do get people messing, saying they will collect items then not turn up but this isn’t the norm. My gripe with this app and the reason I’ve given 3 stars is because of all the scammers on the site and the inaction of Shpock support to remove items when reported.
I’ve been looking for an iPhone 13 Pro Max which is obviously a very high value item approx £800. The amount of listings that are on new accounts with no feedback is alarming. Yes I know that we all have to start somewhere but look deeper at the advert ie advertises as new still sealed 512gb phone, the picture shows a genuine box but the rear clearly shows it’s not sealed. Also zoom in the box shows a 128gb phone, check the imei number and it comes up as an activated phone 3 months old. I’ve even seen one that was showing as blacklisted. So I report said listings to support and a full day later they are still on sale.
I can’t see Shpock progressing any further until they put a system in place to reduce the amount of scammers and maybe force sellers to verify themselves.
Having said all this, if you are selling low value items it’s one of the best apps out thereShow lessNeilM1972
A lot of annoyances in the app
First of all, this review is not about Shpock’s service, just the app.
I’ve sold quite a few things on Shpock and it’s generally been fine, but the app itself is just extremely annoying. Whenever you get a new chat for an item you’ve sold, it appears under Inbox > Notifications instead of Chats (which you have to go to FIRST before you can get to the Notifications). When you click on a chat or something that you’ve already interacted with, you still get the congratulations pop up that you’ve sold the item and have to go through the whole “next steps” routine even though you’ve already been chatting with the person you’ve sold to.
Noticed another today that once an item is sold and the deal gets cancelled, the item isn’t automatically relisted, very annoying. Overall the service is good for the most part but there seems to have been little thought to the UX in the app, it could do with work.Show lessTyler Wildman
Developer Response
Hi Tyler Wildman, Thank you for your feedback. We will look into the details, we are working continuously to improve things. If there’s anything we can help with please reach out to our Support Team via the Help Centre and they can help. Thank youNOT user friendly
I have been searching all over Shpock’s help pages and if they give information, it’s usually either outdated or not true. I am selling an item and neither me nor the buyer can see any way to process payment, nor can I find ANY option to contact customer support except through a third party company that takes 7-10 days to respond. So far my issues are: buyer cannot see how to pay, help page does not assist in starting a payment, only says to add card, the site says PayPal can be linked, but neither the buyer nor I can find that option, support page says there is a contact link, but there is none I can find, and the app interrupts and reload EVERY time I get a message, deleting any response I’ve been working on. Just use OfferUp or letgo, neither of them are perfect but at least you can reach someone when you have issues.
EDIT: FINALLY after a year I get a response! What a joke! Do NOT use this company!Show less8446795778
Developer Response
Hi 8446795778, Sorry to hear you’ve had a disappointing experience with us, we are working continuously to improve things. We hope that all of the issues have been solved. If there’s anything we can help with please reach out to our Support Team via the Help Centre and they can help you. Thank you
