Leave a Review Shpock
USER BEWARE!
If you get scammed or experience any kind of fraud and report it to the app they won’t do anything nor will they block the person from making a new (fake) account after you’ve blocked them from using your app because you don’t have a system to check ipAddress's to check if this person making a new account with you has been banned previous and are trying to get around the rules! Terrible 'company' who is also extremely slow to even reply to your help request.
Ø.Ø Stars.Show lessJohn131313
Great for a declutter
Moving house and need to get rid of loads. Had a couple of bad experiences on eBay so tried schpock. Easy to list and love the fact there’s no fees if buyer collects. Much prefer a local collection, cash on collection. Have to accept there are a few time wasters and people who want something for nothing but for the majority it’s been fine. Did get caught out when posting and selling through PayPal with fees from schpock and PayPal and postage more than calculated so know to watch for this now and get buyer to pay me direct. Also had a couple of enquires from overseas, so learnt from this. A couple of suggestions, can there be a toys category and a way to postpone / delist a listing when you go on holiday so you can then easily relist when you’re back rather than having to start again. When you’ve got 20+ items listed it’s a bit of a faff to relist everything. Everything is gradually selling and love the kerching sounds when a sale is made 😃Show lessMrsBuzz2
A helpful app
It’s a really nice app, very helpful
I am gonna upload some new items to give away to others later447156490
Best app found with better choices
Better choicesAdam$5
Smooth transactions
Have had about three transactions on here and i met great people to do business withHarfoe
Not easy to block time wasters
I was given the runaround over two sales by someone not serious about committing to a time to collect them in exchange for the cash, despite several polite and diplomatic attempts to request that we agreed a mutually good time (which were meant with radio silence, and otherwise I would get messages when I wasn’t available to ask “are you here now”).
I tried to block the person from making me any further offers after the last-chance timeframe I gave them was up and still hadn’t heard from them (didn’t want to leave them negative feedback as sellers can sometimes leave retaliation negative feedback back). I couldn’t because these two “sold” items hadn’t been “closed” in Shpock’s system, I relisted both items and immediately after, all the communications I had with the person vanished - and there’s no way you can search for them afterwards to block them.
This is a symptom of some diminishing returns I feel I’m experiencing with Shpock - there’s not really a robust enough infrastructure there to discourage timewasters or people playing silly games, so I’m quite disillusioned and will probably go back to using Gumtree.Show lesseyeffee
Shpock is full of thieves...
I have purchased several things from Shpock. I cannot recommend this app. In fact I recommend you stay away. I was scammed out of 600 pounds and after reporting it Shpock didn’t respond for days. When they did days later they told me the transaction was fraudulent. Really?!!! I had already told them. I then followed the scammer and they are still posting on Shpock. The company refuses to check IP address and do anything. They have an obligation to protect customers but instead they protect the criminals. Run from Shpock.Show lessTeryon P
Developer Response
Hi Teryon P, Really sorry you’ve had a bad experience with a recent deal, we are working continuously to improve things. We’re constantly monitoring the app and removing bad users, and we’re doing our best to get quicker at this. You can always report to us via the Help Centre. Our Support Team will take a closer look and investigate. Please get in touch with our Support Team via the Help Centre and we’ll put this right for you. ThanksShpock support is useless
Over the past few days I have dealt with a lot of disgusting users on the app. The main issue I have with the app is that lots of these users do not collect the item or they are the issue and still have the audacity to leave negative - 1 star reviews on our pages even though they are the problem makers and not us. To remove unjustified reviews from our page is not easy and i have emails shpock support many a time to which they do not respond to or help.
Moreover, I have had an experience on the app where I had paid for an item and that person did not post or send the item to me in the end. When this was reported, support team had done nothing also. However recently someone had bought an item from me which I had posted and everything. But I had left a 2star review on that buyers page as I had faced many problems whilst dealing with them . This person then reported my page and probably contacted the support team - my page got restricted and a lot of other things. When I messaged that person about why they had done all these things to me their response what that they were unhappy with my negative review. This just goes to show the bias on shpock - when there are actual and factual reviews being put up the support team have ‘time to deal with them and remove them’ but when horrible and false reviews go up and are reported they turn blind eyes.Show lessRevIewR22
Annoying
Shpock has always been so freaking annoying to use. It is incredibly difficult to edit or even delete your ad sometimes because the options are simply not displayed. In the app and website you are very limited to what you can do.squidmilk25
Great app
I really enjoy using this app. I use it mostly to buy and sometime to sell something that I don’t wear anymore or give stuff away for free . It is easy to use and most people are happy to post items so you can look further afield for things you really want. I suppose it would be nice to be able to communicate privately with a seller without having to make an offer each time just to be able to add the message in,and send an offer back and forth just so you can ask and answer questions regarding location etc which the seller may wish to keep private away from the shared comments section.
My advice to sellers is not to link your PayPal account as you invite extra charges then from schpock and PayPal.
It does involve trust with the seller and buyer, as personal détails are shared and money is exchanged... the star ratings help a lot. I
Like that you are prompted to review and rate a transaction and the other person cannot see it unless they rate and review. Feedback is always useful. If you send money to someone as a gift via PayPal then the seller will not be charged a fee, but then the buyer is then not covered should the package not get to them. I always request signed for post to help with the proof of postage.Show lesswAmiE RifFiT
