Leave a Review zTrip
Never picked up
I have used ZTrip exclusively in Albuquerque for the last three years. I have always had high praise for the service and the drivers until my last requested pick up.
On June 11 I ordered a pick up for 5:15 am at my home for a 7:00 flight. At 5:30 am when my driver hadn’t shown up, I rechecked the app and received a message that they were still looking for a driver. I waited for 15 more minutes for my status to change. At that point I had to drive myself cutting it close for my flight. This was not the biggest disappointment but rather the $300 parking charge I had to pay because I didn’t have time to catch a shuttle from a remote lot at a lower price.
Will be thinking hard before I use the service again.Show lessDisappointed fare
This app gets the job done but it isn’t pretty
ZTrip is a very reasonably priced service, many times half what you would pay for an Uber. The review should be about the app, not the service. Let’s put it this way, don’t complain about a Walmart priced experience and expect Nordstrom. This app is not pretty or intuitive but you can make reservations and track your driver details. That is it. It works.Show lessMQCarpenter
Crashing
The app is very much like other ride apps however this one crashes a lot. I just moved back to the states and had to use this app to get a ride to work, I opened the notification telling me what ride number I had and when I clicked the notification open it constantly crashed. I have no idea when the ride will be here nor the ride number to look for. This is fabulous…Show lessBrandyLovesRunning
Better than Uber
More cost effective and they let you pay either in vehicle app and/or by cash. Uber makes you pay before your ride even comes leaving you no way to reach customer service if something happens and they cancel on you . Which has happened to me more than once because the driver went to the wrong building to get me and then left when I didn’t come out. Driver did not even call me to ask where I was. Z trip always calls and I don’t have to pay until I reach my destination. AND I can pay in cash !!!!!!! Drivers have always been polite and considerate. Waaaaaay better than Uber!!!Show lessKG8571
App Doesn’t Work!
This app has had issues now for a few years, there has been no updates in 2 years. Last week it just quit working all together. I even deleted and reinstalled still doesn’t work. How can a company work if its tools aren’t working properly. Sad since zTrip is way better than Uber in prices, as well as the drivers all have to have background checks. Wish y’all would fix the app!!Show lessBroken/Huuge
ZTrip highly recommend
This is a great way to get around town at any time of the day or night! They are friendly and knowledgeable. Thank you for your service! Wish they had more drivers but they are worth the wait. Definitely should use them! Thanks again!Casperdaghost2022
Incredibly rude drivers
I called for a ride and the driver was “5 min” for over 20min. He called me and asked “if I was actually ready to be picked up” after we had been waiting for about 10min. When I called back to see if he was on his way about 15min later he screamed at me and said “I know who you are and where you are going. If you don’t want my ride just cancel it. I don’t want to pick you up anyway”Show lessKelly Picci
App is trash
Waited almost 30mins then the app just cancelled my ride without me knowing had to rebook and same thing happen after it asked me on a call did I still need the pickup Ztrip need to work on they technology side of the business maybe it would improve a customer experience zero/ 5 stars if I could. Terrible experience I’ll rather just catch a Uber or the bus instead of playing with my luck waiting on a ride with themShow lessfffgjjyrssnjkf
Add to app
I like the app. The only issue is that they should add a picture of the driver next to the driver name. Every time I book, There is no picture of the driver. It helps when they add it on there as well as a notification when the driver is trying to call you. Also, they should add the type of car, size, and color of the car that the customer will get.Show lessPatrick pizza
ASAP
Unable to create an account . Some reason I can type any other phone number but mine . I get to the last digit and it won’t even show it on the screen. Unable to move forward in account making . Need a ride here in a few hours to the airport . SMH .Welp69
