Leave a Review zTrip
Want a ride? Skip ztrip.
This is the absolute worst rideshare service and app out there. I waited 30 minutes for a ride and the app was still trying to get a ride. I wanted to try it out because I see alot of them around town but they don’t seem to be readily available. On top of that the app doesn’t allow for me to see the menu properly not choose options on the white text menu. You have to see the weirdness of the app to believe it.Show lessBiscuitoffme
Needed to get home from surgery
I had been hospitalized for three days and I had a ride from my son but the hospital didn’t have their stuff together and my son had to leave. I explained to them I wanted to go home but my ride was gone for the day. Eventually they came up with the idea that they call me a cab and give me a voucher. I waited and waited. Three hours pass and I decided to call the taxi service to find out what happened. I was told someone else took my ride, which didn’t make sense to me. Why didn’t they ask if it was me. I got angry and told them to send another one to pick me up. An hour passes and nothing. So I called back and was told they had to check to see if anything was available. What!! I told them what they needed to do and now. I waited and waited at the designated area in the hospital. Another half hour and they pulled up asking was I the client they were looking for. After that was established I got In my ride and was told by the driver that he just got the order and came right away. I appreciated that and he got me home safe and sound but the route he took was the long way there. If I were paying for it, I would have insisted the shorter way. Since I didn’t I said nothing but thought I see what you’re doing. I’m a little curious how much he put on the voucher. Don’t get me wrong it was a pleasant ride, that’s why I did tip him when I got home. I appreciated the fact that he waited until I got in the house safely.Show lesswillie aniton
Sad
Do not book with this company, it is a Joke… I’m taking about waiting and waiting for the ride to show up. Yes we got pick up but the dispatcher claimed it was only one driver in my area, we waited for 2 hours, I eventually had to call a family members to com pick us up….Do not call this company it is a major Fraud……and I will be call the bank.Show lessJones@202
Dale was my driver
I had a flat tire after work today & needed to get home. I booked the ride at 5:50 am & was picked up at the 7:04 am the ride was 12 minutes total ride was $26 even I tipped him $8 dollars he was very polite & caringCasimah Locke
Some kinks to work out…
The booking process is similar to Uber or Lyft, though the app could use some polishing up… I’ve been using them, at the recommendation of a friend, here and there over the past few months. My opinions thus far:
PROS: You can pay with cash. Adjusting your trip is much easier than alternative apps. Pricing is reasonable. When it works, it works well. I’ve had success stories where I went from ordering the ride to sitting in the car and on my way in LESS than 2 minutes. This is, however, a rarity.
CONS: The service is unreliable at best. I find myself waiting for a driver to be assigned to my trip more often than not. Sometimes a driver is never assigned to my trip, and I end up finding alternative means of transportation. This is, of course, after wasting a half hour to an hour getting the ride setup and waiting for a driver. I absolutely cannot depend on this service whatsoever.Show lessStrongerHarderFaster
Terrible company
Absolutely terrible service. Twice I tried to use them to help my father get to appointments. The first time they were late so I called and they told me his pickup time wasn’t for 2 hours even though the reservation receipt said the correct time. He missed his very important doctors appointment. The second time booking was for a wheelchair accessible vehicle. 15 minutes after the time he was supposed to get picked up they weren’t even able to tell me if a driver was in the vicinity. This company will not last much longer and rightfully so.Show lessmikeososo
GARBAGE COMPANY
DO NOT USE!!!! Worst company ever. Booked a ride days in advance. Ride was for 11:30am. Waited and waited and waited finally after a half hour I called they said the dispatcher will list it as urgent. Waited another half hour called again and they said still no one has accepted the ride. What is the point of a reservation if you don’t keep the reservation? You can take one but can’t keep it(Seinfeld). Ended up missing our appointment and had to reschedule. Talked to customer service and all they kept saying is our arrival times are not guaranteed. I get that for maybe 10-15 minutes but an hour??? Spoke with a Carla and her supervisor Chad and both were no help. DO NOT USE THIS GARBAGE COMPANY!Show lessJonny Truant
No show
I reserved 3 days in advance and received an email that I had transportation reserved, then received a text 20 min before trip that it was accepted, then 5 min later a text that trip had been completed. (I had not been picked up!!!)I had a flight to catch and no way to get to the airport! This infuriates me! Every time I come to ABQ I have difficulty getting to the airport at an early hour. I will not use ZTrip ever again!Show lessAirforcemomsc
Bad business
Call to have a friend brought to my house driver never showed up! Call to see what was going on because friend was still waiting. Was told the driver picked up the wrong passenger!!! What!!!??? Had to wait almost an hour before my friend was picked up will never use ztrip againannkimer
Zero stars
When I really needed this company they were not there for us. Zero stars, don’t even try to use them they do not show up even if you have arranged way ahead of timeGaby Herrera
