Leave a Review Ibotta
Ok when it reads the receipt
This app is very frustrating at times. I have made it to $20 once and got an old navy gift card which was great. The time frames for the bonus offers are very short and I am never able to reach the goals. I have one store in particular where Im able to choose and add offers and then When I go to redeem my receipt the store is not an option to choose from. So I wasted my time choosing offers that I can redeem. If want to upload a grocery receipt do it right away!! Im a busy working mom and most of the time time I can’t redeem my offers right away. Also half of the time when I try to open up the app it takes forever to load/open up causing me to leave it and come back to it later. So, I gather all my receipt and redeem them at once. Huge risk of missing out on your offers if you wait. I scan my receipt and the app doesn’t recognize/read the items on the receipt and find the applicable offer. So I manually select the offers and then it asks me to scan the freakin bar codes 😠 of the items. WHY WHHHYYY! It’s on my receipt, which I just took a pic of. ITS ON THE RECEIPT Uuhhhhh! Its prob been a few days and I don’t have that item anymore (eaten by my kids or hubby) so I don’t have the packaging to scan the barcode. Am I supposed to just keep all the packaging around until I redeem the offer, yeah that’s practical. It’s so frustrating I’m going to try a diff app maybe Ratuken.Show lessLadybaby
Developer Response
We are sorry to hear that your app is not working properly. Please follow the steps in this article, as they might resolve the problem: http://bit.ly/32hlAoF. Additionally, please try toggling between wifi and data connections, and clearing your cache. If you continue having trouble, please write in to accountsupport@ibotta.com. Thank you.Used to be great...now not so much
I have been using Ibotta for about two years now and it used to great! But lately I’m rarely ever able
To redeem any offers. It went from always having gain or tide(the two primary detergent brands I use) being up here quite frequently to almost never. Also, it’s stupid that certain stores the offers are not valid at(i.e. offers at Walmart are not at Target or vice versa.). I haven’t even been able to reach the 20$ minimum for cash out in MONTHS. App has also been giving issues with loading while I’m shopping so I can’t even check product barcode to be sure it’s a match. Don’t really understand why if I’m constantly purchasing certain items they would be removed from redeemable offers for what seems like permanently. I can get you want to try to persuade users to continue to use the app but if I don’t normally buy a product I’m not going to just because it’s in Ibotta. That goes for the bonuses as well. A few of the people on my “team” and I notice some of us will have to redeem less or more items then one another to qualify for a bonus. Again, I can get it if some of us are using the app more often then others but it’s still pretty stupid. For me, I was using it pretty frequently, in order to qualify for some bonuses I needed to purchase 30+ items in an unrealistic amount of time. Very disappointed with the app at this point. Don’t really know if I will continue to TRY and utilize it at all as there is really no point anymore.Show lessChelleeeszxo💗
Developer Response
Thanks for taking the time to leave us a review, we're sorry to hear the app was not for you, but we hope you'll come back to check us out from time to time in case we have more offers to your liking. Be sure to redeem an offer at least every 6 months to keep your balance active.App run by untrained and unethical people
If I could give this app 0 stars I would. I recently joined this app and so far have received only bad experiences. They locked my account for no reason last week so I could not withdraw any cash. I emailed them and am still waiting for a response, so they are not at all time efficient. It will be exactly 7 days tomorrow. Instead of helping me out I received notifications today that I have submitted fraudulent receipts which I never have to this present day. I never submit screenshots, always the original receipt from Target. Moreover, they reversed $6 in credits telling me I had submitted old receipts. Again I have always submitted receipts within a week of purchase as indicated in their policies. Please DO NOT waste your time with this app. They scavenge on people who are innocent and trying to follow all rules. Completely unethical and unprofessional customer service. People who try to use rebate apps so they can save money can bid their money goodbye by using such an app. There are much better rebate apps out there that do not need barcode scanning and receipt uploading and phone verification. It is like we are at the airport and going through security. So many hoops to jump just to save a few $$$$. Spare me the trouble. I have only respected and appreciated their rules all to get a notice that I am fraudulent. If you ask me, this app and the team running it are the biggest frauds of all. Never using this app again.Show lessTap 2010 FAN
Developer Response
Hi there, we're sorry to hear this. If you didn't already receive a resolution we would love to help you do so. Please write to accountsupport@ibotta.com and put "Appstore review - Tap 2010 Fan“ in the subject header so it comes directly to our team.A lot of false advertising
I gave it 3 stars because I only receive the cash back for my purchases about 3 out 5 times. This app used to be really great. But now they are really, really bad for falsely advertising cash back on items just to get you to purchase them. Many, many...many times now I have purchased the EXACT item shown. I always read the full details of each offer to make sure it doesn’t require you to purchase two, or only a certain size, etc. I will even scan the barcode for a match when I’m in the store! Then I get home, scan my receipt and uh oh...”item doesn’t match”. I check my receipt to make sure the cashier did indeed charge me for the item..yep, it’s there. Hmmmm convenient way for them to cash in on successfully pushing you the product without having to actually pay you the money. This past week they even went as far as to go back and take away the credit that I had earned on an item. I received an email stating that they couldn’t match it even though their app successfully matched it to my receipt! It was indeed the correct item. Don’t even bother with trying to contact their care team because you just get the generic “oh we’re sorry but you probably didn't purchase the correct item...please review details of all items before purchasing in the future” type of response...much like their responses to most of these reviews 😒. I hope they do better in the future.Show lessMoomoo5792
Declining Service
This was one of my favorite apps. Easy to use and earn a little extra money. I recommended to everyone. However, NOW it is completely frustrating and no longer that great. I have had multiple experiences where I make a mobile shopping purchase, then never receive credit. I send the info to the Support team (which now the response time is 3-5 weeks), in which they tell me “you didn’t launch through the app, so we are unable to credit your account at this time.” Even though I SPECIFICALLY launched through the app because of the constant issues. No matter what evidence I produce (screenshots, receipt details, etc. ) they just dismiss it and say “we hope you continue to use the app, but there is nothing more we can do at this time.”
It is annoying and frustrating and basically makes the whole point of using the app a waste of time when you don’t receive the credit.
Another thing that just makes me more disappointed in ibotta is that I see WAY more advertisements for ibotta, but the Customer service quality and response time has taken a major decline in the last year. I think Ibotta should put more resources into making their Support team efficient and effective, and less into their marketing. Word of mouth is the most effective advertising anyways, which in this case is not going in their favor. I have stopped referring people. Definitely disappointed.Show lessQueen_ess
Developer Response
We're sorry to hear our service has been declining in your eyes! We were experiencing higher-than-normal volume in January and apologize for the delay that caused us in responding to you. We are experiencing tremendous growth and are working diligently to assist all Savers as quickly as we can! While our response times were high in January, it definitely should not have taken 3-5 weeks for you to receive a response from us. The Social Media Team would like to review your account for quality control and to see if there's anything we can assist with! Please email us directly at accountsupport@ibotta.com subject, "Apple Store Review - Queen_ess." We truly appreciate the time you took to write out such a detailed review and thank you for that! We look forward to hearing from you and hope we can turn this around!Not as good as it used to be
I was recommended this app a few years ago and it used to be great. They actually had items I would buy or wanted to try. Now..... I’m lucky if I can use it once every shopping trip (I used to be able to use it every time). That’s not the bad part because I do like that they have rebates for new products just hitting the market. The bad part is having to link a loyalty card. What!?!? So I started doing that. Well now one of the loyalty cards linked never posts my items and I have had to reach out to the care center and wait forever (3-7 days) to be credited and they don’t even know when you have multiple items for redemption. I had to reach back out and let them know after I already listed three items purchased along with the receipt that I was still missing money. I was credited. Fine! It’s getting worse because the app will scan the receipt for items and not recognize others. I like not having to scan all of the barcodes but I don’t mind it if I have to. I have two items pending now because the receipt was rejected and these two items weren’t recognized during the initial receipt scan. Now the receipt has been rejected for those two items I don’t want to have to wait for the care team AGAIN. I’m at the point where all of the hassle isn’t worth it and I will just complete the last $3.00 needed to cash out and delete the app. I’m not wasting my time anymore.Show lessAnde32715
Developer Response
We apologize for the bad experience you've had. If you ever need further assistance with your receipt, please open a ticket with the help desk and put "App Store Review" and a social media moderator would be happy to review for you. We truly appreciate you trying the app and taking the time to share your feedback!Losing steam
This app was AWESOME at first!! I recommended it to literally anyone that would listen! Even complete strangers that I would see at the checkout. Now, you can’t get a response from the ‘Care’ Team. Even when you show detailed photo proof with the receipt, the UPC & the product front & back; by the time you actually get a response, the receipt is more than a week old & they deny you credit. Then when you bring it to their attention that you submitted it within the allotted timeframe, you get a response stating that you were given credit for the purchase. BUT there is a way to check!! In your ‘My Earnings’ option, you can see if you earned credit; which obviously shows that you NEVER received credit for the purchase!!! The ‘Care’ Team has lost its empathy!
The response time used to be very short, now you’re LUCKY if you receive a response in 7 days!!! I’m positive that they will claim that they are bombarded with tons of claims & emails that they are trying to respond to each one. But if they had let us know that when they reached a certain number of users that they would be overwhelmed & not intend on expanding their team member staff; I would have stopped recommending this app when that number was reached! You beg us to share this app, however you apparently don’t care enough to expand your staff enough to handle all of the claims & new members??Show lessHeather71449
Developer Response
We appreciate your feedback and apologize for any delays you have experienced. Please remain patient and our team will respond to all inquiries within the indicated time frames below. Thank you! -AA https://help.ibotta.com/hc/en-us/articles/360001514348-NEW-Current-Care-Team-estimated-response-wait-time-
