Frustrating
First of all, the app never works in any of the stores. The customer WiFi doesn’t work either. As of yesterday, I can’t access anything in my wallet or in the deals section. I’ve submitted emails with error codes and haven’t received any response. You installed self checkouts for about 6 months, then disabled them so they can’t be used. You have one register open where you can be checked out by a cashier so you have to stand in line for a long time. Then you have the cashier doing other things throughout the store so you have to wait on them to see you. The way the stores are set up now, it makes it impossible to get what you need and leave. There’s always pallets on the floor blocking things. That’s in every dollar general I have ever been in. I know it’s caused by store policy and not store management. The whole checkout area needs to be thought out differently. If I need to grab something quick, then I go to another retailer, even if I have to pay a little more. Honestly, if I had other options, I would probably not shop there as much as I do. Please listen to your consumers and fix all of these issues!
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Frustrated
I have been loving this App u til recently. It was super easy to use and linked coupons to products it matched to. Showed my totals and discounts and amount I could expect to pay very clearly. It showed me if the coupons applied or if I haven’t quite met the requirement that there were deals available. However, the last month or so my coupons wouldn’t apply even though I had them clipped and met all the requirements. Costing me a lot more money than I expected to pay. I wasn’t getting cash back because the App wasn’t recognizing my purchase even though all other coupons came off using my phone number. Because of this and Ibotta being linked I wouldn’t get my Ibotta cash back either. Then this past Sunday the coupons wont load on the App at all. I cant see any of them. It just tells me Error and please try again. For days now! Ive uninstalled the App. Reinstalled. Logged in and out multiple times and its still not working.
Ended up having to call customer service to delete my account. Had to wait 48hrs to set up a new one. Waiter and extra day. Was able to use the App for a day. Didn’t even make a shopping trip and it’s giving me the error message again. Im so done with the App and with Dollar General. I’ll do my shopping elsewhere from now on.
Ended up having to call customer service to delete my account. Had to wait 48hrs to set up a new one. Waiter and extra day. Was able to use the App for a day. Didn’t even make a shopping trip and it’s giving me the error message again. Im so done with the App and with Dollar General. I’ll do my shopping elsewhere from now on.
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Love the app, but…
I love the DG app and tell everyone about it! I even show others how to download it and use it; they are thrilled! But, I have had a problem with the employees starting to ring me up before I even get to the register to put my phone number in the system. I just came from purchasing items from there and looking at my receipt I see that I didn’t save what I thought I was because I didn’t get to put my phone # in. This exact thing happened the other day as well and when I ask them about putting the # in, they are completely blank and say they don’t know how the app works. I don’t want to have to go back to the store in the pouring rain to get this fixed, but I took the time to shop the sales and even scan items to make sure of what I was spending because money is so tight for us. I will know to interrupt them before they get started now, but they were just trying to be fast and efficient. It’s frustrating that the staff aren’t more aware of how the app works.
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