Not That Anyone Is Listening….
How do I write a Review on something I haven’t received yet??? Plus all these reviews have become a nuisance and are very frustrating on “everyone’s” sites!!! It’s hard enough navigating through these processes and then everyone wants us to rate your COMPUTERIZED MACHINE for doing a great job?? I would much rather rate a HUMAN BEING than a machine!!! Thank you!!!
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ALFONSO AT ACE CAR RENTALS FORT LAUDERDALE AIRPORT
ALFONSO at the Ace Care Rental counter Fort Lauderdale airport is a very personable attendant to deal with. He looked at to me for my car rental. October 2 to October 17, 2022. I was so happy with his service that I just booked another car rental, particularly looking for Ace at Fort Lauderdale airport, from November 1 to November 24th 2022. I would be looking forward to seeing him at the car rental counter upon my arrival.
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Customer Service is a Joke
I sincerely hope that you do not need any type of customer service after your rental has finished.
4 months later and I am still trying to get my €800 deposit returned. It was paid to the rental company but the original booking was through Rental Cars - I have been passed from one place to the next with no one actually trying to help.
Rental Cars departments seem unable to communicate with one another.
Only the customer service department seems to reply to emails and even then, they are superficial responses and they don’t properly read the communication sent to them.
Multiple agents give contradicting advice or tell me to do something that I have already explained hasn’t worked or hasn’t been possible.
‘Live Chat’ agent disconnected the call partway through as was clearly unwilling to help.
When questioned, there was no opportunity to speak with anyone more senior or have access to an official complaint procedure.
Make your booking directly with a rental company and stay well clear of Rental Cars.
4 months later and I am still trying to get my €800 deposit returned. It was paid to the rental company but the original booking was through Rental Cars - I have been passed from one place to the next with no one actually trying to help.
Rental Cars departments seem unable to communicate with one another.
Only the customer service department seems to reply to emails and even then, they are superficial responses and they don’t properly read the communication sent to them.
Multiple agents give contradicting advice or tell me to do something that I have already explained hasn’t worked or hasn’t been possible.
‘Live Chat’ agent disconnected the call partway through as was clearly unwilling to help.
When questioned, there was no opportunity to speak with anyone more senior or have access to an official complaint procedure.
Make your booking directly with a rental company and stay well clear of Rental Cars.
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Thieves
Used their service to book a car and was disappointed when could not get my rental. Called them to notify them and they said i would get my deposit back. I kept calling them only to get same response u will get an email with reimbursement and never get nothing back. My bank tried to investigate but they lie and say they rent me a car when i was stuck in another country carless. DO NOT MAKE MISTAKE I MADE. THEY WILL HANG UP WHEN U CALL. And you will be stuck loosing your money. Be aware!!!
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Easy to use
I have typically gone direct to my favourite big brand but checked this out and got sizeable savings
TM Paddey
TM Paddey
Designed to separate you from customer service
All good as long as nothing is wrong.
The moment something is wrong don’t expect to be able to deal with a human being.
I’ve rented many times through the app but my experience is much worse when the booking goes wrong.
Ads saying additional driver included, then saying extra 11 euros a day after the booking is done - unable to resolve.
Me cancelling- doesn’t matter the system still sends emails saying to continue the booking process.
Customer service out the window in favour of pure money making.
The moment something is wrong don’t expect to be able to deal with a human being.
I’ve rented many times through the app but my experience is much worse when the booking goes wrong.
Ads saying additional driver included, then saying extra 11 euros a day after the booking is done - unable to resolve.
Me cancelling- doesn’t matter the system still sends emails saying to continue the booking process.
Customer service out the window in favour of pure money making.
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Listen to the reviews
I booked online and got the confirmation. Then 2 days later it said the payment didn’t go thru. Ok. I thought maybe I did something wrong. Did it again. It went thru. Next day I just happen to look at my booking and it said payment unsuccessful. It didn’t even let me know via email. Tried it AGAIN thru the app. Same thing. So I called. Some lady kept me on hold for about 20 minutes waiting to get authorization to take my payment. I just hung up. Just go with Expedia or Kayak. These sub sub sub companies just aren’t consistent
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Scam App - Avoid using
Our car was not available when we arrived at BWI and we were told we may be waiting 90 minutes or more if we were to get it. We cancelled our reservation with the rental car company and received our money back. However this app held on to our money and refused to issue a refund despite the cancellation. We were hung up on by three “customer service” agents and never did get our money back. Do NOT use this app, it is a scam. Book elsewhere.
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No follow up
No follow up on your side for your costmors. I book car rental from thrifty DTW . They charged me $200 as deposit and they told me it would be on hold and it was withdrawn from my credit card bank. Plus their treatment was bad beyond than I can describe. I returned the car to them as planed with full tank, no damage and even very low mileage I used on it. I have contacted them to refund the deposit amount of $200 back to my credit card and until now no refund was returned . This was my very first time I deal with you and this what I got. There is a lot of negative comments by other coustmors who been ripped off by them.
So please look after this issue and act accordingly. I wait for your respond.
Thank you
Mahmoud Firdous
So please look after this issue and act accordingly. I wait for your respond.
Thank you
Mahmoud Firdous
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Scam app !! Beware !
They took the whole amount and I never got a car ! I booked a car for 10 days for my stay Riyadh, I booked it in the morning I arrived on the same day in the evening the car wasn’t ready it took me two hours to figure out what’s going on, after finding the car I submitted my debit card they refused it and refused to give a partial refund or charge penalty fees at least ! I never got refunded and the car rental vendor did not receive a single penny !! I’ve been renting from different apps around this region this has never happened to me ever. I will make sure to contact consumer rights in this region to ban them from serving anyone ! This has to stop ! I’ve read lots of reviews and this has happened to a lot of people ! I hope everyone does the same as app has to be banned !
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