Lost money, doggy business remove app and don’t use their web service as well
Lost 400 dollars on a booking with them. Close to non customer service. Line operator works like bots and not helping at all. They have policy stop them escalating issues, which means you only face a someone reading a procedure to you again and again. This sounds like an old man myself, but it is a business taking a high tech cover to rip off online users.
Show less
Just print - the app doesn’t always work
Imagine renting a car in another country going to open the app that was recommended to use, typing in your email and reference number, and then the app keeps throwing an error. Then imagine going online and entering your phone number to send the SMS version and the text won’t go through to your phone and you try five times. Yes I have service yes I have double checked the reference number. Yes I’ve tried many times.
Show less
Easy process
I have given five stars because process to hire this car was very easy. The website is very intuitive.
My only criticism is it’s not clear where I add comprehensive insurance which I think is missing within the process. However I can add this option at the counter when I pick up the car so all is not lost….
My only criticism is it’s not clear where I add comprehensive insurance which I think is missing within the process. However I can add this option at the counter when I pick up the car so all is not lost….
Show less
RIDICULOUS!!!!AWFUL!!!!
This is the absolute worst experience I’ve had renting a car. I have been standing in line at the Atlanta airport for over an hour waiting on Dollar Car Rental. I’m not even half way to the front of the line. They have 2 people working with a line of at least 60 people. I have at least another hour here. I would cancel reservation, but I’d lose my deposit. Many people have left. This is the last time I book a car through this service!
Show less
Left without a vehicle
When I amended mybooking Rentalcars cancelled my previous vehicle as well as the amended booking. They did nothing to help.
Will not use them again
Will not use them again
Think Twice - Don’t download! Worst App Ever
I’ve never taken the time to write lengthy reviews. I want to make sure people know that this is the worst app that you can ever use to rent cars. Let’s start with the horrible customer service that doesn’t know anything about bookings except what’s already shown to you (i.e. confirmation or payment status). The app doesn’t provide immediate updates which seems old school when you compare it to major players like Turo, Uber, or Lyft. There are absolutely no features in the app, so it’s pretty much worthless. Think twice before doing business with them.
Show less
It’s a scam
Beware of this app. It’s a scam. I reserved a Mercedez GLA for my upcoming trip tomorrow (been reserved for a month). Yesterday, I went to double check the reservation and it had been bumped down from SUV PRIME category at the local rental place to a different category, one that would cost 1/3 of the price I paid. They don’t reply to emails, it’s hard to connect on the phone, and when I did, they told me my reservation was never for a Mercedez, even though I have the emails to prove. If I try to cancel they want 350 dollars as “cancellation fee.” And this is the second time this happens. So they charge you for something, they change last minute to a cheaper car, keep the money, and there’s no customer support. TOTAL SCAM.
Show less
Careless after reservations
I will stop using Rentalcars after my last experience.
When I was picking up the car the company “europcar” charged my car from SUV to small one.
I tried to contact Rentalcars but unfortunately they are not contactable.
Also it seems rental car companies don’t evaluate Rentalcars and they also don’t encourage costumers to use it
When I was picking up the car the company “europcar” charged my car from SUV to small one.
I tried to contact Rentalcars but unfortunately they are not contactable.
Also it seems rental car companies don’t evaluate Rentalcars and they also don’t encourage costumers to use it
Show less
Best app ever
Best app ever for car rental! Amazing easy booking without payment
Easy pickup great Service.
Having a Airport pickup makes it easy, the service counter was great.
The car was spotless and full of fuel( not like some others)
On Return we parked the car and thought we had to drop keys back to counter but we again had service above and beyond our expectations. They actually ran after us and took the keys(after confirming who they were) saving us a long walk back!
Thank you.
The car was spotless and full of fuel( not like some others)
On Return we parked the car and thought we had to drop keys back to counter but we again had service above and beyond our expectations. They actually ran after us and took the keys(after confirming who they were) saving us a long walk back!
Thank you.
Show less
