Leave a Review BankMobile Vibe
Half of the time it’s useless
The customer service is trash those people don’t know anything and don’t even try. Idk what type of training they’re doing in these foreign countries for their reps but it’s thee worst!! They are literally only their to answer the phone they don’t do anything. Literally anything you ask them it’s like it’s impossible or they’re not equipped to do it and it’s always the simplest things any bank can do except them. I also hate the app 70% of the time. There’s always an error or it’s always down without notice. At least sometimes they tell us they’ll be maintenance but most times they don’t inform us and they just always have errors which blocks us from accessing our money. I’ve had several emergencies when I wanted to transfer some money over to checking and there was another unexpected error that caused me to almost be stranded in very bad situations if someone else didn’t help out to pay what was needed. It’s awful when you have money but can’t access it and don’t know why. No email alerts are sent nothing to acknowledge their app screw ups. I literally can’t rely on this app anymore when I travel because I was almost stranded twice cuz of all the app errors that blocks us from logging in its wild.Show lesssucyamuda
App is just like the company Trash
The app is as worst as the company and customer service, Trash. It’s telling me I don’t have an account when I clearly do. I’m able to log in online with the same information but can’t log in through the app. This is the worst place to have money sent to. Bank mobile’s identification process is a joke. I’ve waited 3 weeks to get verified because you have to send your documents through mail. Afro an entire week they kept telling me that I was giving them the wrong number on file when trying to pull up my profile. The reason why is because they had received my identification information and updated the phone number but not the email. They never sent me anything notifying me that they had partially updated anything. And you have to have all information correct for them to assist you. My New phone number was on file and old email address was still on file. I finally spoke to an agent who put a note in and someone sent me an email, and after 3 weeks that’s Crazy!Show lessLovely22154
Developer Response
Hello! As you can see from the hundreds of 5-star reviews here on the app store,and our 4.4 rating out of 5, most customers love BankMobile and the Vibe app. Please contact us directly if you need assistance. PaulHorrible Bank
This bank was forced onto me by my college. I was issued $800+ from FAFSA and I used this banking company to receive my money from. It’s been almost a week now and they still have my account on hold, all because my proof of residency wasn’t good enough. They accepted my social security card and birth certificate, but not my proof of residency (even though it had my name, address, and date on it). I have 3 days left to purchase my course materials or else I’ll fail my classes. I’ve been relying on FAFSA to purchase all these materials. I’ve also contacted customer support 5+ times now and I haven’t received a single response. Don’t use this banking company!Show lesscreepyireland
App works great... mostly.
The app works great for the most part, however the snapshot reserves are a but confusing and easy to misunderstand. If you start a reserve or a stash there is no way to edit it or delete it or even pause it in the app. Would like to see this feature as mistakes can be made when navigating a new app especially a financial app with bells and whistles. Please add the ability to edit, delete, or pause goals and stashes under the snapshot feature, it would greatly help, as I haven't encountered anyone else whose had this issue with the feature.Show lessV92222
SCAM
I opened an account with this bank for my military university refunds. This bank is so unprofessional and impolite. They sent me a debit card and I never received after 10 days. Turns out I contacted usps and it was supposedly dropped into my mailbox 5 days ago. As I explained my concerns with bank mobile about not getting my debit card. They didn’t care and told me to wait 10 more days and if I wanted to cancel it and get a replacement they were going to charge me $10. How messed up is that? I told them my wishes to cancel my account and close it. And asked to transfer my funds to my other bank. They told me to download “cash app” and do it myself. How pathetic? I then stated I would just Zelle it. And they said if I did that, they couldn’t close it because it would be a “pending” transaction. They proceeded to offer to send me a paper check, and I then thought to myself, “if I didn’t receive my debit card they supposedly sent, how do I know they’ll send me the check?”
I can’t help but wonder…. Is this a real bank? 🤔
Where are the consumer rights? The integrity? The politeness/ civility????????????Show lesssquishyyyyy22
Developer Response
Hello! Please contact us directly to address your concerns. We are extremely proud of the service we deliver every day to our customers and will address appropriately if you did not receive the level of service you truly deserve. BankMobile Vibe debit cards are mailed to the address listed in your BMTX profile and will arrive in 5-7 business days once ordered. Please note weekends and federal holidays are not considered business days. If a customer needs access to their funds in their Vibe account prior to this time-frame, they can always request a virtual card at no charge. Virtual cards can be used to make purchases or pay bills online. BMTX successfully processes almost 5 million student refunds each year for about 800 schools across the USA, on time, as disclosed. This is why almost 2 million students have chosen to open a Vibe account and love BMTX, as evidenced by the 4.4 rating here in the app store. Thank you. PaulAwesome
I had open an account back in 2012 since I was a college student mind you physically there’s no bank you can just walk in but nonetheless I feel BankMobile is great, even though I’m not a student I continue to be engaged with them best of all if you think you lost your card misplace you can easily go online an put your card off an no one can’t access not even you so your money your card is always protected. Again I’m glad I’m part of BankMobile family thank you just being there from a distance but the quality of customer service is awesome thank you
MaggzGShow lessGmaggie362
Developer Response
Thank you for being a loyal customer and submitting this glowing review of BankMobile! We appreciate the compliments!! PaulApp
Have this bank because of my school but the app is so frustrating to use for one I have it to send the money directly to my bank account and it has yet to do so and second every time I try logging in it says my there is no account with that email and I go to the website and it lets me through but on the app it says I don’t exist and when ever I try to log back in by retyping my email it does even let me click on the email to retype I’m just tapping my screen and it’s not responding only on the password it lets me type so I if I need to log in I have to delete the app and download it again just so I can attempt to login just for it to say my account doesn’t exist.Show lessKglez159
Super impressed!
This is hands-down the best bank I’ve ever known or heard of. The fees are reasonable, easy to load money on it & since they made my account a checking account I requested checks & also ordered some which completes all my banking needs. Whenever I talk to customer service they are super nice knowledgeable & professional. After I had to leave school to take care of my Mom they still continue to serve their customers. Quite frankly I will never have another bank account the rest of my life, they made it so good I don’t want to switch to any other bank including the big name banks!!Show lessBeadGirlRocks
Developer Response
Wow, what else can we say but thank you for this incredible review! We appreciate you taking the time to post!! Thanks for being a loyal customer of BMTX, f/k/a BankMobile, where we want customers for life! Thanks again, and take care! PaulCompletely satisfied
Since being with bank Mobike I’ve experience it transition progressively and it has always been their goal to offer the best customer service, in which I’ve always received. The representatives are caring and have been trained to deal with a range of issues dealing with your accounts. I would recommend bank mobile to others for the convenience of mobile banking, the customer service and overall resources that is offered.Show lessDAmoemoe
The best!!!!!!!!
I am very satisfied to use vibe bank. School funds are easy to access. I pay my bills with efficiency because the program is easy to use and saves my previous used accounts. And if I need to add funds I can do so. It’s sad to read negative reviews when I haven’t had any bad experiences. Or even talking to friends and school peers who use the app or have a vibe account they have only positive words to say about it.Show lessSansheart17
