Leave a Review BankMobile Vibe
5 Star in 5years experience and faith
It’s 5 for me, due to many past issues/encounters that have deemed worthy of these digits. There’s just one issue that cease to relieve itself, when I first registered to the account it saved my phone number through years I’ve have multiple numbers and the same old one will remain, & will not update, a glitch which has every agent, rep, and manager baffled. It’s a nuisance most Def! However, the professionalism of the organization, methods and procedures to ensure my Monies availability is abundant and secure is beyond my peace of mind.
FiX the darn Glitch please!
Namasté Always
Linda LuuShow lessLi'Luu
WORST MONEY APP EVER MADE!!!
They charge 25$ every time to transfer money to and from your checking and saving they charge random 5$ fees and all around completely just steal your money.. DO NOT USE THIS APP!!! If my school didn’t use it for my financial aid I would NEVER have used it.. MoneyNetwork is 10 times better. Terrible company and their customer service is so unprofessional... if I could give them negative 1 stars I would! NOW ON TOP OF THAT. A week later I made a 75$ purchase that I changed my mind on so the company I purchased it from ultimately gave me a refund have the email and screenshots saying it would be put back into my account in 3-5 days.... it never happened... the purchase is now dissappeared from my BankMobile purchase history. So they completely STOLE a 75$ purchase a company refunded me... GOOD THING I HAVE EMAIL AND SCREENSHOT PROOF... And in response to the developer... you have the worst fees of all major banks.. and even Money Network, as I said before is much more honest, cheap, and all around 10 times better. I will not let this company steal anymore money from me.Show lessSBVC..Student
Developer Response
I am sorry if you are experiencing problems with the BankMobile Vibe mobile app. We urge all students to compare our account versus the big banks and you will see we have very few low fees in comparison. And we have many options, which are free, to transfer funds to another bank account. Please contact us directly and we will gladly advise you of these methods. Thank you. PaulIt’s ok
The app is ok, the worse thing about it is when you turn your card off & want to turn it back on it sometimes won’t let you because the app is “updating”. This is unacceptable because it randomly does this, there were so many times I needed to use my card & I wasn’t able to. It is also the the only feature that can’t be used while the app is so called updating, It is very frustrating. Also they charge you $10 to reorder a new card, which is so stupid. I am canceling my card & account with BankMobile.Show lessMalaysia Patterson
Love this APP
I've been using this app since 2017 and I find it very convenient and easy to use. I use it everyday to manage my finances
But today the TOUCH ID feature isn't working and I find this feature extremely convenient especially with how often I use the app to manage my finances. I'm able to select this feature on the Log In screen and it says it's enabled but when I exit and log back in I have to type my password.
Pleaaaaaaaase fix this feature ! Being able to login and access my account with my fingerprint makes this app better.
UPDATE: I got a response the same day and they helped me fix my problem that day. I recommend this bank and app to anyone that wants to open a bank account. ⭐️⭐️⭐️⭐️⭐️Show lessbryansison85
The app is great. The bank?
We don’t get an option to have our school refunds sent to any other bank. It’s either wait forever for a paper check, or take this account. The app itself is fantastic. The developers did a bang-up job. The problem comes in when the bank you get stuck with then takes a monthly fee from you, even though you get no choice in the matter. Paper versus account isn’t even a competition and you should NOT be charging students monthly fees for their refund.
Update: Those are fair points, but with my own bank, I don’t pay per ATM transaction. My school only offers paper checks or your bank.Show lessBlobbyNugget
Student
I am so upset my school opted to use this option for their students. I never had a problem receiving my financial aid in a timely matter. For myself and many students rely on their financial aid. My check was sent via mail and was never received I waited two months. I then chose to get direct deposit to my personal bank and that never happened. They told me if I used the bank mobile I would receive my money immediately. I was now waiting 3 months for my money and desperately needed to pay for my classes and books. When I changed my preferred deposit option to the bank one I could only make purchases online or over the phone with the virtual card. Well what good is that ? So I tried to look for an ATM or bank that will allow me to withdraw my money. There are NO BANKS EVEN IN MY STATE! that should be the first thing a school and bank should consider when partnering. I never had this many problems before. I called customer care and asked what was the fastest way to receive my money I told them I have been waiting a very long. They were very kind and I was informed I could do a domestic wire transfer to my bank. That was a whole other problem within itself. I wish my school would of explored other options. It’s very unsettling now this whole other entity has all your information and holds your money as a student, I wish that international companies like BankMobile wouldn’t exploit schools/students for their own financial benefit.Show lessgallkass631
Developer Response
I am sorry if you are experiencing problems. Please contact us directly on Facebook (BankMobile Disbursement FAQs) or Twitter (AskBMD) and we can quickly resolve your issue. BankMobile has partnered with over 800 schools across the USA and successfully disburses refunds for over 5 million students each year. If you choose a BankMobile Vibe account as a refund preference, you have fee-free access to over 55,000 ATMs across the country, including those located in Walgreen and CVS stores. Your student refund will be deposited into your Vibe account the same business day we receive both your file and your refund from your school. The transfer of funds is not instantaneous, as it may take a few business days for BankMobile to receive the funds from your school. Please contact us so we can help you. We look forward to hearing from you. Thank you. PaulFees!!!!!
I hate how I have to pay a fee to load money into my account. My work doesn’t offer direct deposit and I get paid every other week so my checks are usually more than $500 which is the limit for making a mobile deposit by phone. So I have to pay a fee to cash my check and then I have to pay a fee to put it in my bank. Not to mention there is a limit on how much I can deposit at a time, which is $500. So if I need to deposit say $750 I have to pay $12 to cash the check, then $4.95 to load $500, then another $4.95 to load the remaining $250. It’s ridiculous. I asked for a limit increase on my mobile deposit and they denied me! Despite the fact that I had no issues with returned checks or overdrawing. Just another financial institution that preys on people.Show lessFee $&@% OFF!!!!!
Banking Made Hard
I’ve never seen a bank make things so difficult. Want to “transfer” your money from them...good luck. The transfer option doesn’t work so you’ll have to send yourself a good ole snail mail check.
They want to make things difficult for you to get your money so they can make more. $1.99 a month for non-student status? Really?! Why would I even contemplate paying that for below average features and service when every other bank in the US offers more for free.
The app is basic and bland. At least do something awesome and offer some type of round up feature. If people actually stay with this bank after completing school we need to seriously take a look at our education. Lol.Show lessjasonabullard
Very user friendly
I have never had a problem with the Vibe app., and my funds from the school have always been available fairly quickly, I usually get the email funds have been deposited from Vibe before the schools email telling me the loans have dispersed. The only issue I have and it’s not a big one , is there is no actual physical bank I can go to, so any questions, problems or issues I have to call, and I’m more of a face to face person, but obviously times are changing.Show lessTinker bell1031
Excellent banking!
I have been a card holding student into my 3rd year now and have zero issues or concerns. After reading a couple of negative reviews on here, I’m inclined to respond with strong support to Mobile Vibe and would love to measure the level of incompetence in the student that has posted negatively. I bet your transcripts reflect some other underlying issues you should be addressing first. BankMobile, THANK YOU for your diligence and care with my banking. Superb!!Show lessKJables
