Leave a Review BankMobile Vibe
No complaints
I have been using this bank since 2007 and I've used it for more than just school. I've used it for payroll direct deposit as well. It was a different name back then but same service. Anytime I've had a question or concern, they've addressed it for me. I like the check deposit feature. When I use this feature I usually have my funds available by the next day. But this does depend on when you take a picture and upload your check. I can use my fingerprint to login to my account which is cool. Overall, I like it.Show lessObrilliant1
Excellent app for an Exceptional Bank
I have never had any issues with this bank. They do exactly what they say they’re going to do when they say they will do it. The customer service department is outstanding, as is Tech Support. I’m so grateful Liberty University utilizes BankMobile. Thank you BankMobile for the updates on my balance and all the tips and tools for saving money and earning interest on the money I have deposited. —- One Happy Customer!
May the blessings of the Lord rain down on you in abundance.Show lessHmking
Set up directions
For those who don’t want or haven’t been involved in their banking accounts I can see the benefits here, with the less fees etc.
However, though an easy step by step initial set up, the direction for the additional aspects are not.
The mobile app is recommended but doesn’t answer the questions for the items that MUST be done on the PC side of the website.
I have a regular bank and checking account that have used for years and have set up to any external accounts with out fee and ready to go once approved. I only opened this account for school purposes per school requirements, only i want all my funds controlled and ran in one. There were no directions on the mobile app on how to set up external preferred transfer if a refund or other deposit were to be made. I actually found out from another student.
Then apparently too late for regulars with out getting hit with fees via having to wire it to myself or having to go to my branch to handle the transaction once I get the card to do cash withdrawal and then deposit to my account.
There were also misleading or not direct answers involving this process from pop ups, emails and customer service.
So far not impressed and will not be looking to use on any kind of regular basisShow lessdolfinxprs
Developer Response
Thank you for your comments. BankMobile Care agents are available from 8 AM to 11 PM ET, 7 days a week and can answer any questions you may have regarding the mobile app or the Vibe account. If a student selects to open a Vibe account, full disclosures are provided to them so they may make an informed decision. BankMobile only has four fees listed, while most banks in the country have over forty. In addition, BankMobile offers fee-free access to over 55,000 ATMs across the country. These ATMs are located in CVS< Walgreen's and Target stores. Please contact us directly if you need further clarification regarding your account or the mobile app. Thank you. PaulGreat bank
I love this bank. It’s the only bank account that I have . I have been with them since 2014 and have been satisfied since. They always post my deposits instantly . I can see everything from the app , I can transfer money into my savings , I can send money . I can do slot of things . AND when all my bills try to take from my account and my account becomes negative they stop the payment and reverse the money so my account isn’t negative. Whenever i call customer service they are ALWAYS nice , apologetic and they fix everything right then and there . I don’t have to be transferred or given the run around . I really love Vibe . I trust Vibe and Vibe always looks out for me and I love that .Show less😍💇
Student
The only thing I hate about this card is the 4.95 fee that you have to pay to load the card, every time. There was one time I loaded late but didn’t knw there was a cut off time and my money wasn’t available until the next day, but I discovered that from the faq. Wish there was an actual bank we could use to deposit money into account without the fee. App is ok I get to see what I need and if I need further help I just call customer service who helps me out. Other than the above stated concerns I’m cool with card and app.Show lessMrsLee17
Crappy bank, crappy app
This bank was forced on me by my school. Over the years it’s only gotten worse. The app likewise just keeps getting worse. It somehow seems to lose features every update to look shinier. I absolutely hate it.
Edit: I hate inform you guys, but many schools have actually cut down significantly on the options students have as ways to receive aid. The “quickest” way to receive a refund at my school is still through your bank (at least on paper), with the only other option being direct deposit to a bank that takes around two weeks longer at minimum. My school at least is absolutely pushing you guys. Formerly checks were actually the quickest option, but this was removed years ago. When this bank was pushed, the direct deposit option to another bank took even longer. I’m sure this varies by school, but while saying there’s a choice may be true, having that choice in arrival be the difference of 1-2 paychecks in time between significantly is going to alter that choice. But at this point I likely while switch anyway, since Vibe rarely delivers my refund when it’s actually supposed to anyway.Show lesssunmornrain
Developer Response
Hello! Students always have a choice on how they want to receive their financial aid, including opening a BankMobile Vibe account. Thousands of students currently enjoy their BankMobile account using this mobile app and we have been adding features constantly. Please contact me at help@bankmobile.com and I can assist you with any issues you may be having. Thank you! PaulIt's not your Chase or BOA, this is for student accounts.
First off, it does what's intended and has progressed a long ways in terms of functionality of its app, the ability to deposit from the mobile app. ( This can take a few days). I have yet to be charged for any services, it's included in the schools end I'm guessing.
Though beware, I did have to call in the first semester, the reason was that it was first set up as a none student account. A few min on the phone, and a stop by the administration office on campus and it's worked great since. I didn't know this was how I would be receiving the money, direct deposit into my main account to would of worked.
However, it also can act as a "greendot card" type, and a rechargeable Mastercard card that has some great functions. So for now I can say it's been a decent account. Thanks for that, the work on the app compared to others, is night and say so cheers for that too.
One star off due to time for things to clear. The CS has been very helpful in my experiences. For some I'm sure this card is a must. Sorry for the -1.Show lessitsjustoneimo
Depositing Funds in
As. Student in college I love having this card, I go to school online and I am unable to go to a campus to deposit funds to my account. I can not deposit funds through an ATM nor am I willing to pay a fee to wire transfer funds nor pay a $4.00 or $5.00 fee to deposit funds which is paying to put funds into an account. It’s like pay a fee to withdraw money from and ATM, your paying to access your own money.Show lessedleg
Indifferent Opinion
This app is very useful to me. I am a online student, and I LOVE that one can just take a picture of a check and get it deposited. It would be nice however, to have a smaller re-load fee for adding money to a depleted account. For the most part, they have done a great job of keeping my money safe. The only thing I think it should seriously include is like a e-pocket. Something you can put a little money aside that will not come off when you make a purchase. The snapshot function is useful but it doesn’t secure it the way I would like. If I want something put back, and I make a purchase it still takes money out of whatever I have in the rainy day fund.Show lessdestinyrocks333
$$$$$
Want to deposit money into your School account? You can enjoy a $4.95 fee each time you deposit cash oh and you can’t do it at they’re atm on campus you have to go to a retailer and load up your card like a pre paid card. I just deposited cash and paid the outrageous fee for a government school account and I get a msg saying there systems are currently down and the money will appear some time or day no specifics. On top of that I was supposed to receive my fafsa refund on the 9th “Tuesday” and I haven’t gotten it yet or even received a msg saying it’s processing, they have a useless faq tab that gives you tutorials on how to view the process of your refund but there’s no option on this poorly designed app. So if any student reads this Beware, refuse this ripoff and rather choose direct deposit into a safer,reliable, and trusted bank with 24hr customer service like Bank of America or chase, sure it might take an extra day or two but you will save your self a lot of time and a huge amount of money.Show lessjaime torres student
