Leave a Review 7
Can’t sign in if cell service
Love this app, many times it gets me food and drink when I’m out of funds.
But terrible timing has it that I’m out of money (I have a good job I just have to provide a lot), my cell was shut off even thought I thought I made arrangements for it (surely no one else’s problem just want to avoid any mean comments), and for the first time ever that I’ve had the app I was signed out of it for whatever reason.
I can’t sign back in as I don’t have access to my phone number right now, and as I’ve spent the past couple of days trying downloaded apps to use for the number but with shoddy wifi thinking it was maybe that, I finally get to a point where I can log in- or so I think- just to have the new response of “please use a valid number” as the one it accepted for adding in as my cell to confirm my log in wasn’t good enough to have “on file”.
I’ve called and emailed but am told I have to have both an email and a phone on file to log in. Which is good design I suppose but not for those hard up who rely on a free drink and cookies as their only meal perhaps that day. Again, not the reason this app is there, just explaining how it can take away customers if there’s a group of people who don’t particularly have a cell service but have a phone number. Please feel free to correct me if I’m wrong! Thanks!Show lessAll of it, please.
7-Eleven Mobile App
I LOVE this mobile app! There are tons of deals and savings on multiple brands & items everyday, not to mention the member exclusive deals. Plus, the fuel price lock option is THE BEST! I just recently found this searching through the app & could not believe I hadn’t found it sooner. It finds the lowest price on gas at any 7-eleven in your area & locks it to that lowest price for 4 days, then you get an extra 5 cents off for a member exclusive saving, plus if you add money onto your wallet (cash in-store or with a card on the app) and set the amount of $ you want to pay in gas to be taken from your wallet for mobile fuel pay, you get an extra 3 cents off when you choose the pump # & fill from your wallet saving you a total of 8 cents ONTOP of the lowest price you already locked in. I’ve saved almost 20 cents 1 day & 11 cents another day, I can’t believe how good a deal this is. I will definitely be getting all my gas from 7-eleven now & if you haven’t figured this hack out yet, hop on it! Totally worth it!Show lessMorgen Schmidt
Developer Response
Hey Morgen Schmidt! We appreciate you taking the time to share your recent experience. It's feedback like yours that keeps us motivated and helps us ensure we're on the right track. Thank you for being a valued 7-Eleven customer! 800-255-0711Can’t delete account even with staff. Still waiting for the “email.”
Still waiting for email to confirm account is cancelled along with whatever response is needed. Also had same trouble setting up the app. If I do t receive the email in a timely manner, they don’t cancel account yet they have made it so I can longer use my cell phone for the account which is in limbo until I receive their email. If not, I will still have an account with a phone number they can no longer use with the app.
Update: Sunday . I still haven’t received email to complete my account deletion. Yet they have burned my phone number so can’t use the app. I called again today and they said I have to wait 24 hours. I said I’ve already waited at least a week since I asked to cancel my account. Then the guy blamed their system & said I have to follow the process and wait for the email that was not sent and may never be sent. Tuesday I’ll call again if I don’t get the email. Figure they’ll tell me the same info and make me wait another 24 hours. Maybe they have no desire to delete my account that contains information. They have trashed my phone number and may never delete my account.Show lessDysbrat
Developer Response
Hello and apologize for the frustrating experience. Please know we cannot identify your account using AppStore post. Ask for your request to be escalated to a Supervisor for assistance. 800-255-0711 or 855-711-7669The only way
This is the only way I purchase gas unless there happens to not be one in my vicinity being that I have 2 homes. Being able to pay with your phone while you’re sitting in your car next to the pump is very convenient especially if the weather outside is inclement, you don’t have to worry about the card reader not working at the pump which happens all the time. The only reason why I didn’t give it five stars is because there are 7-Eleven that have Mobile as the gas station and you don’t obviously get the discount that you do if it’s a 7-eleven pump. To this day, I can’t figure out why they wouldn’t just only have 7-Eleven pumps but I’m sure it has to do with the fact that the 7-Eleven store was around a lot longer and therefore some of them have different gas stations associated with it. So you have to pay attention when you’re looking on the app to make sure you’re not on the 7-Eleven convenience store but on the 7-Eleven fuel pump.Show lessScubaKing63
7 Steps for Mobile Checkout?
UPDATE II: And stop with the “splash screen” there’s no need to add dead weight to the app and use up valuable time when all the customer wants to do is pay. This new version takes longer and bogs down the user experience. Just hire back the original developer.
UPDATE: The developer response was why they shouldn’t be in the app business. If the issue is too many steps to purchase an item with the updated app, and the response is a phone call, 7-11 needs to rehire the original app developer that designed the easy-to-use prior version. Just removed a star based on the absurd response.
ORIGINAL: This app was 100% five-star all around for the longest time until they decided to make the update and now mobile checkout throws stuff into a shopping cart which defeats the whole purpose of speed. It takes seven steps plus verification at the front counter for mobile checkout on the new version of the app. The new app developers were obviously not 7-Eleven customers that just want to grab a coffee and get out and the fact that there is no option for quickly checking out with recent items is another feature that 7-Eleven should have borrowed from McDonald’s.Show lessMr. Harry Otto
Developer Response
Thank you for providing us with feedback! We are always looking for ways to better our service and your feedback is an invaluable part of that process. We will forward your comments to our Product Team for review and acknowledgment.7 Steps for Mobile Checkout?
UPDATE: The developer response was why they shouldn’t be in the app business. If the issue is too many steps to purchase an item with the updated app, and the response is a phone call, 7-11 needs to rehire the original app developer that designed the easy-to-use prior version. Just removed a star based on the absurd response.
ORIGINAL: This app was 100% five-star all around for the longest time until they decided to make the update and now mobile checkout throws stuff into a shopping cart which defeats the whole purpose of speed. It takes seven steps plus verification at the front counter for mobile checkout on the new version of the app. The new app developers were obviously not 7-Eleven customers that just want to grab a coffee and get out and the fact that there is no option for quickly checking out with recent items is another feature that 7-Eleven should have borrowed from McDonald’s.Show lessDeveloper Response
We're very sorry to hear you are having problems with your app. Please, contact us at 800-255-0711, select Option 1 so we can assist you in resolving this matter. Thank you.Soda bar
Visited this store today as I always do. One of the worst I’ve been in. Told them they were out of Dr Z pepper Root beer an Diet Coke to return 5 hours later that they new about it but weren’t sure they had anymore. Also came here a few weeks ago wearing a fitted dress I had to leave store to get my phone for payment and when they didn’t have 2 out of the two products I was looking for I left to basically be accused of stealing a drink Really?? I asked the lady where she thought I would be hiding it and the time b 4 that using my ebt card buying cold and hot drinks I paid cold first and she gave me the balance a charge for large coffe I grab my cold drinks leaving my friend to pay for his coffee and five minutes later he comes out saying I didn’t pay for my drinks so I checked my friendly little app at hand to see that the charge had been processed meanwhile holding up the line making it seem like once again I stole something out front of all theses customers sheProceeds to tell me that the cashier had voided the whole order and wanted to re-charge me for the beverages it was at that point in time I said she could keep her beverages and that she needed to reimburse me for the original order how embarrassing and humiliating can one store make a person feel one more time and my thoughts are going to be going in a different direction shame on theses employees they have no respect for the people paying their paycheckShow lesssodafancy
Developer Response
Thank you for providing us with feedback! We are always looking for ways to better our service and your feedback is an invaluable part of that process. We will forward your comments to our Product Team for review and consideration.Can’t use it at many locations… money added is money down the toilet
I had an emergency situation in which I had to get some gas money to a sibling. Created an account, loaded up the 711 wallet… turns out she couldn’t use it because they don’t accept it (and the 711 staff at the location where my sibling was stranded was like, I don’t know anything about no app… get bent, scammer! So that was nice.)
It turned the crisis we were already having from bad to worse. We found a workaround, and I thought, well, that was a lot of unnecessary stress, but not that big a deal… I’ll just use the balance in the 711 wallet to fill my own car at the location up the road. Except, you guessed it, they don’t accept it there, either.
So if you want to do what I did and put $100 into the app, you can’t spend it, and you can’t get it out, and as far as I can tell you can’t contact anyone at 711 who can help, but you can look at the number 100 on the screen, so that’s something I guess.Show lessbikeish
Developer Response
Oh no! We are very sorry to hear about this experience. Please give us a call at 1-800-255-0711, and a customer service representative will assist you further on this matter. Thank you for being a valued 7- Eleven customer!app discounting
to whom it may concern
On multiple occasions, I have entered different locations without having my cell phone to be able to use discounting that is applied.
I am aware that entering my phone number at the point of sale should apply the same discounts because my phone number is tied into my apps of reward. Unfortunately, this is not the case for pumping gas, or receiving discounts on items, such as beverages from the fountain, although the modest $.30 difference( large beverage drink in this example) most people would scoff at for me, it is the principle of the advertisement that coincides with the use of the app. I was told on more than one occasion that it was the computers. Obviously, I am not blaming the rep/cashier at the point of sale. However, once the difference has been acknowledged that the discount did not apply, I do think that the right thing to do is to correct the error at the point of sale, instead of overcharging, shrugging your shoulders and asking if i wanted to continue with transactions.
I hope this message falls on the correct set of ears and it is used for education and possibly correcting the computer errors so reps don’t have to give a customer A DUMB look and not be able to problem solve.Show lessDahnP
Developer Response
Oh no! We are very sorry to hear about this experience. Please give us a call at 1-800-255-0711, and a customer service representative will assist you further on this matter. Thank you for being a valued 7- Eleven customer!3rd shift asst manager
I work at the one in front of the new jeep and dodge dealership in Spartanburg, South Carolina and my manager, which is a third shift assistant manager taught me just about everything I know, except for what I’ve had to learn on my own. She is one of the best people in person I’ve ever worked with if there could be more people like her in management a lot of these places would have more employees. She works very, very hard, under the circumstances that she goes through, I give her more than a five gold star. If I could give her 100 gold stars, it still wouldn’t be enough. But she is very well thank by me, if anything was to ever happen to her that store is going to go downhill. I really appreciate everything you do for me and she is the only one. That I’ll let call me rere I look at her as more then a manager or coworker. She is a friend. And I really really do care about her as a friend. Keep it going, and you’ll always be in my thoughts and prayers, and you know exactly. Who you areShow lessrere tyler
