Leave a Review 7
Support please
I racked up a bunch of rewards now I can’t get into my account. The free coffee expires and going to 7-11 almost every day I never saw the free golden doughnut. Can support please help me get back into my account? I’m just about done with 7-11 very poor execution this app. Ps not all 7-11 even are capable of accepting the app too! *** update they responded with a phone number that I already found and called a few days ago and guess what? Still no response. I’ll call again and give an update. I’m beginning to dislike the overpriced 7-11 experience. I can’t wait to talk to someone.
The issue was my Facebook got deleted so my account was not able to be logged in. After 13 mins with support I created a new account with a new email. I hope it’s not tied to my fb anymore. Time will tell.Show lessLongdomsilver
Lack of Training
The associates are kind when there is no issue; however, when I use the touch portion on the card reader it always reads, “invalid card” and the employee says it aloud. My card is not invalid, but the machine may be broken because when I insert the same card into the card reader, it accepts the payment. That has happened more than once. They must fix the problem instead of telling the customer (out loud may I stress) that their method of payment is invalid. Perhaps it's a training issue. One that I do not experience at any other 7-11. If they are not able to offer the “touch” portion of the payment method for whatever reason at this location, they should tell customers before payment is submitted. They should stop telling the paying customer that their method of paying is invalid. Using the touch payment is the safest method of payment so it's frustrating that no one at this location has bothered to address this particular issue. It's enough already.Show lessMcrhs
Developer Response
Oh no! We are very sorry to hear about this experience. Please give us a call at 1-800-255-0711, and a customer service representative will assist you further on this matter. Thank you for being a valued 7- Eleven customer!Needs improvement, can be very buggy
Overall, I like this app. The fuel savings is a nice touch, and being able to pay from your wallet is nice as well. However, the wallet is where I tend to have issues. There have been SEVERAL times when I only add $10 to my wallet, and then later that same day, I decide to add my funds to my wallet…but the app won’t let me. I get an error message stating that I have reached the daily dollar amount that can be added to my wallet. Huh?! After only adding $10?? What’s the daily limit anyways?? The app offers no further help when this happens. I also think that the fuel amounts should be broaden. There’s no option to do $15, $25, $30, $40, $45, etc. I may not always want to add the options that are currently in the app. Please update it to fix these issues.Show lesstallkenny
7-11 client
I was extremely tired but wanted hazelnut coffee with hazelnut cream. This was the third 7-11 I visited but they had what I wanted. The bonus was a free muffin. Approaching the register, I thought I removed $3 and a bag full of change.
I gave the worker the bills and change for a total of $3.06. Moving towards the exit door, the worker advised me that I overpaid by $1. I thanked him and explained I had just finished feeding the underprivileged a Thanksgiving meal and there was so much food left over so they were able to take a meal home for another time. The worker thanked me for my service to the community. I smiled and thanked him.
While sitting in my vehicle before leaving the parking lot, there was a knock on my car window. It was the worker with the corn muffin I picked out with my coffee that I forgot at the register.
That was a fabulous move. I now need to change which 7-11 I do my business at . 😉Show lesstrishmk
Awesome
I don’t usually go to this 711 because it takes forever and it’s a pain to get in and out of it and it’s always extremely busy and the people have been rude, however I went in today to get my 1.2 billion dollar lotto tickets and of course the line was a mile long however the two people working were AMAZING with how busy they were they had everything extremely organized and they had amazing spirits along with the sun glaring right in their eyes. They got people in and out swiftly and they worked so good together as a team. They deserve an extra day off for everything they have to deal with as everyone was buying lottery tickets.Show lessNavynurse35
Poor customer service!
I get we are all in the digital age, but, to many employees always on their phones while not taking care of customers, listening to their music, running outside vaping when 3 customer are in the store and the other employee is taking care of them, and there, are you talking to me or the person on your phone?
Not for anything, but, you get paid to work and provide customer service, my job has a personal electronic policy, may be you should look into one.
I spend a lot of money at this store with my vice of cigarettes and beer, what’s astonishing to me is that you sell bud light 18 packs, keep 4 in the cooler, and 30 sitting on the display floor- guess what there’s been 3 time in the last week - no 18 pks in the cooler- maybe if you employees weren’t on their phones they could refill the cooler once in awhile.
Just an insight to what I see while I’m at your store.Show lessSprahaka
Need to pay with app to get points
App is okay, but the clerks are not well trained in scanning. After loosing points and thinking “hmmm… I thought this coffee would be free”, I realized that most clerks act like they are scanning you phone but are not. There is no green light / check that tells you the transaction was good. Outside of getting a paper receipt and constantly checking your transaction history, the only way to ensure you are getting credit is to pay with the app. This forces the clerk to actually do the scan. Downside to that is you will often be stuck 1-2 minutes while the clerk figure out what to do.
So, app is fine, but the overall ability to use the app is poor. If they said up front “you have to pay with the app to get points” I’d be okay. At the moment it’s more work than I’m willing to invest in.Show lessDunfeeJD
App and mobile functions keep getting worse
Updated May 6, 2022: Dropping a star and adding to my earlier review below… I was going to use the mobile wallet portion of this app at the urging of a local 7-11 employee, but trying to set it up, it refused to accept my phone number as a valid cell phone number. That’s one way to stop a customer from using your product.
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Original Review: The rewards program has potential, but rather than being generally useful, 7-11 uses it to push specific menu items and products. What’s more, the largest coffee you can redeem points for is a medium. So, it takes a LOT of time and $$$ to earn rewards, and you can only redeem them for specific products that 7-11 wants to promote, and the most basic item in the store, a large coffee, isn’t an option. Additionally, they leave expired offers in the app well beyond the expiration date, cluttering up the app with ads for stuff that’s no longer valid.
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The appearance of app itself is fine, but the rewards program and the maintenance of the content leave a lot to be desired. Dunkin’ does this entire thing 1000x better. Copy them.Show lessXank
Developer Response
We're very sorry to hear that! Please give us a call at 1-800-255-0711 so a Customer Service Representative can fix this issue for you.So aggravated
So I just made a purchase with my 7eleven app, as I loaded money into the wallet, and instead of getting the $2 muffin and coffee deal I was charged the FULL PRICE of $4.69! When I asked tb guy behind the counter why that was, he said its because I would have had to has a DIFFERENT BARCODE scanned first and then the wallet barcode! HELLO, newsflash, if you have the app with the 7eleven wallet, then you have a rewards account! Why should TWO separate barcodes need to be scanned?! This is stupid, and I want my extra $2.69 back! It might not seem like a lot of money, but it's the principle of the matter. You need to change it so that if you are paying with the wallet, you automatically get the discount!Show lessSelenay2k
7-11 on Lyons & Apple
This is my favorite 7-11. They have the BEST ice (important to me), they have diet Dr Pepper in the fountain drinks (others don’t) and most importantly, the people who work there, specifically Janet & Sandra, are by far the kindest, most caring staff especially for regular customers and they always want to make sure the customer is happy. If the store is out of stock on something, they do their best to help find a similar item or even give an approximation of when the item will be in stock. When customers are belligerent or angry, they diffuse the situation sometimes at the risk of their own safety. It’s wonderful to see how many police officers come in to get something & are treated with such respect. But again, Janet & Sandra treat everyone with respect. They even ask me how dialysis is going for me or give me a heartfelt wish for a good treatment that day. Thank you for these wonderful people.Show lessBlessedVal
Developer Response
Thank you for your review. Please share this information to reviews@7-11.com, so we can get this information to the correct team.
