Leave a Review 7
Wow
I go to the store almost daily and never normally have an issue except for the coffee being old. I went into this location as usual this evening, there was 3 employees there, 1 I’m assuming was new, and the 2 seasoned employees were incredibly rude. I attempted to brew a pot of fresh coffee myself, as I always do, so that I don’t have to bother them, and the 1st employee stopped me and was so nasty that she had to brew coffee. Now mind you, I was brewing it myself again to not bother them. I did not ask her for help. She took it upon herself to take over and then was a jerk because of it. Then, upon checkout, I grabbed a pack of muffins and noticed they expired tomorrow. I asked if these were the only ones because they were basically expired and she said yes but did not care that they were out of date. Just a horrible experience! But let me sip my jerk off coffee and eat my stale muffins in peace lolShow lessNot tonight bro
System Designed To Scam You
I downloaded this because I go to my local store a lot for coffee etc., and when I looked into the wallet thing it listed my location as one that lets you pay with a 7 Eleven wallet. As soon as I added money to my account, the option to pay at my location disappeared and now the app says my location doesn’t accept payment with the wallet, despite there being signage up saying they do and the app saying it accepts it when I click anything else - but the function to pay is completely disabled so my money is just sitting there, unusable unless I happen upon a location somewhere else in the future that the pay option actually works at (which has yet to happen).
I’m glad I didn’t put a lot of money in, but I’m frustrated I can’t use the money at all and it just sits there, untouched and untouchable, because the app decided my location doesn’t accept payment after saying it did and allowing me to add money in the first place.
I want my money back.Show lessKevinIsaiah
Developer Response
Oh no! We sincerely apologize for the troubles you've had with our app. We'd be happy to take a look into this for you, please contact us at 1-800-255-0711. Thank you.The worst “rewards” program out there.
With the money I spent over the last month, ALONE, with 7-11, I could’ve gotten two free meals worth of food with other rewards programs……. with 7-11, I have enough for a whole, SMALL cup of coffee. I’d laugh if it wasn’t so sad 7-11: please don’t constantly bug us about using this program if the returns are so insultingly meager. Really. Really sad.
And why are NONE of my coffees credited toward this supposed program I see on the app for a free coffee? I buy them EVERYDAY and have one next to me, as I write this, and can take a picture of the PILE of them in my paper trash. Or, I suppose I should say, I have my LAST 7-11 coffee sitting next to me. And yes, I am one of the few Americans who actually won’t give someone my business any longer, after promising not to.
How this app has almost 5 stars is BEYOND me, considering the fact that I see NOTHING but negative reviews. I’m guessing Apple has some sort of rule in place, where bad reviews are eliminated, once the company places a fake, sugarcoated response under it, that solves NOTHING. Lol. And I’m guessing mine is a double whammy, now that I’ve brought them into the picture. It truly is disgraceful to see just how dishonest corporations are allowed(by the government and us civilians) to go on playing the games they play.Show lessTommy6X
Developer Response
We are very sorry to hear about these issues with our app! Please give us a call at 1-800-255-0711, so we can assist you on resolving this matter. Thank youMole satisfy customer
I was at a store 9495 US 1792 in MAITLAND and the cashier who is about to take a vacation because she told me all about it has the most blissful beautiful conversation she was a young black girl and I do not live on this side of town I was jogging at the park and I am a retired veteran who reside in St. Cloud Florida and her personality really made a mark I took the time out to write this review as a retired police officer who is very very used to hearing people complain for 15 years and very familiar with the fact Set no one take the time out and respect to those who go above and beyond to do the extra and go out of their way to make people smile and expect nothing in returnShow lessMsSatify'd
Not stocked well
I love the coffee bar and the selections that are offered at 7/11. Although it’s one of my favorite places to go, the coffee bar was un stocked and things ran out... I wanted the chai tea latte but they were out, so I had no choice for a cup of regular coffee (which was not fresh). Then as I’m making my coffee the cashier tells me there isn’t any sugar available they ran out, so I’m trying my best to just make a cup of coffee as best as I can but I was just not even in the mood for my cup by the time I got in my car. I love my 7/11 stores but being stocked up and not having a good selection any time of the day/night is a bummer after I worked all day! Cashier was nice and helpful (still looked in the storage for items even knowing they were out) so it makes it better at least for a cashier in a good mood.Show lessMelimel2386
3400 points disappeared after update!!!
This evening I saw on my 7-Eleven app that I had ~3400 reward points, so I planned to use 1000 points to purchase a Big Gulp drink at the closest store on my route home. I stopped in and filled my cup with my favorite diet soda then went to the app to redeem the “1000 points for a Free Big Gulp” offer before going to the cashier.
But all I got was an “invalid” error message. I closed the app, logged in, and tried again with the same result. The app didn’t mention needing an update, but I went to the iOS App Store anyway, and it indicated the 7-Eleven app DID need an update.
A couple minutes later, I opened the app, logged in, and was shocked to see I had ZERO POINTS!
I clicked on “Missing points?” and it said “you may have multiple accounts. Search here with email address or phone number.” I did, but I knew I only had one account.
Granted, a $.79 drink doesn’t sound like too much to pay, but the Covid Pandemic has wrecked my two businesses, and I’m emptying piggy banks to pay bills. I rarely drink sodas, because that is a luxury when funds are tight, so I have appreciated this loyalty Rewards app to get an occasional soda.
If nothing else, please create an alert on your app when it needs to be updated.
But I still don’t know why my 3400 points disappeared!! Can someone restore them or tell me why an app update would make my points disappear??Show lessGirl frog
I am deleting this app
This is one of the worst store rewards apps apps I’ve ever seen/used. First, it’s very confusing to look at. Second, it feels like it has bugs that won’t load what you want to load or do what you want to do. Half the screens I tap on give me an error message that says “Oops” when it won’t load correctly. Third, it takes a very long time to gain any points before you can actually earn any rewards - they should at least give you some smaller reward options earlier on. Fourth, the app keeps giving me a notification badge that I have an unread message or something in there, but no matter how many times I open it I don’t see anything there for me, yet even after opening and closing the app my notification badge is still there on my phone. Fifth, I’m trying to deactivate my account before deleting the app - I don’t want them to have my name or address in their files - THERE IS NO WAY TO DEACTIVATE YOUR PROFILE! This means when you delete the app, your name/account is still in their active database. After having this app for 6 months, I feel it’s more frustrating than it is helpful, so I’m deleting it today. I don’t recommend it, unless you enjoy confusing screens, and fake notification badges when there’s nothing for you there.Show lessayoshi
Developer Response
Hi there, Oh no! We sincerely apologize for the troubles you've had with our app. We'd be happy to take a look into this for you, please contact us at 1-800-255-0711. Thank youTerrible
I put money in the wallet for gas since I have a store right across the street. Worked great at first but over the past couple of months I’ve had nothing but issues. At first it was just annoying little things like having to force close the app to get it to finally pull up the store location I was at so I could pay for my gas. Tonight was definitely the worst. I tried to pay using the wallet at the pump and it would either allow me to pick pay with wallet and then go right back to trying to use Apple Pay or it would simply say “get started” like I’d never used the wallet before. Even tried going into the store to have them ring up the gas then pay with wallet and it just spun every time the two different associates tried. I have over $50 in the wallet that I can’t even use now. I’ll definitely be calling and getting a refund or disputing the adding of funds with my bank.Show lessCeeJay326
Developer Response
Oh no! We sincerely apologize for the troubles you've had with our app. We'd be happy to take a look into this for you, please contact us at 1-800-255-0711. Thank you.Complaint
The last two times we went in! The employees (a lady and a guy)during the day are always on the phone,not acknowledging their customers and when you have a problem with a price they look at you instead of finding ways for you to leave happy because the tag is there or something is sticker in the wrong spot ! They need people that speak English and are not living on the phone while they have customers! The guy in the night time he is amazing and I believe he’s the owner! He use to work days and always took care of his customers! He knows us as we are on going customers! Something needs to be done! We walked out today due to the lady not acknowledging my boyfriend she was too busy on the phone while he was trying to pay! I have over 15 years of customer service and this is not great customer service at all! Your going to lose great customers with this kind of service!
ThanksShow lesscustomer nikki
Worst rewards program I’ve ever seen
First of the all the design of the app is nice but is just way to overly user friendly, provides way too many ways to access features and makes it oversimplified and confusing. But my main complaint for the locations in North Carolina at least is that they have the absolute worst rewards system I’ve ever seen at any chain restaurant, gas station, grocery store, etc, in my entire life. Tiered rewards by the 1000?!?!? It takes $100 dollars (on qualifying items mind you) just to get 1000 points because it says you only get 10 points per dollar spent. Imagine spending $100 to get a free ripened brown banana or brownie or a bag of chips... or $500 for two free Red Bull’s. Absolutely ridiculous. And those who say the other ways to get points is beneficial obviously hasn’t played the slurpee game that gives out 5 points on most days. Or am I missing something ? The special promo deals they do at least at the stores near where I live are just not worth the time or money. Especially since they don’t participate in the Fuel Loyalty program. Come on 7-11 I expect a lot better. Bout to start going to Quik tripShow lessMr. WRR
Developer Response
Hi there, Thank you for your review. We apologize deeply about your experience. Please share this information to reviews@7-11.com, so we can get this to the correct team. We greatly appreciate you!
