App is fine. Stores need help.
I’m 0-4 with this thing. There is only one kiosk in my store (Belleville) which supports it, and this time it was not working. Attendant’s podium does not have a produce scale so we had to tie up another kiosk and two employees to ring it up. At that point self scan or the regular register would have been faster.
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Checkout is never smooth
Every single visit (>10) at checkout, system tells me there is a problem and need an attendant who then needs to perform an audit. Store personnel have no idea why. Whole purpose of using the app is to avoid delays at checkout.
App would also be better with some enhancements:
Ability to add a quantity rather than having to scan the same item multiple times
Discount pricing is confusing: 12 pack of coke is 5.88/pack or 3/$12. Scanning 3 packs shows to entries for 5.88 and one for 0.24 which adds up to $12 but there’s no explanation it’s doing it this way vs realizing there’s 3 packs and just putting in a single $12 entry
App would also be better with some enhancements:
Ability to add a quantity rather than having to scan the same item multiple times
Discount pricing is confusing: 12 pack of coke is 5.88/pack or 3/$12. Scanning 3 packs shows to entries for 5.88 and one for 0.24 which adds up to $12 but there’s no explanation it’s doing it this way vs realizing there’s 3 packs and just putting in a single $12 entry
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Great App, store implementation is important!
The app has been a great addition to an already good shopping experience.
Scanning is quick and reliable and if there were any early checkout glitches they seem to have been resolved.
Just as important as the app, is the in store experience that goes with it. Once you learn where the smart scales are for produce and the dedicated mobile scan checkout station, using the app for shopping is a no- brainer.
My only recommendation would be to add an in-app notepad for my shopping list. Now I’m forced to jump back and forth between my notes app and the mobile scan app.
Scanning is quick and reliable and if there were any early checkout glitches they seem to have been resolved.
Just as important as the app, is the in store experience that goes with it. Once you learn where the smart scales are for produce and the dedicated mobile scan checkout station, using the app for shopping is a no- brainer.
My only recommendation would be to add an in-app notepad for my shopping list. Now I’m forced to jump back and forth between my notes app and the mobile scan app.
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Needs more work
I was able to use it without any problem while in the store. The problem came at checkout when the system ended up shutting down completely so it force me to use a regular cashier and rescan everything. Also, what is the purpose of me scanning everything if at checkout the cashiers has to scan it again to verify? This just waste way more time. It took almost 10 minutes for the cashier to verify everything and then the system shut down. I get this done quicker just using self checkout.
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Terrible - just what I would expect
No list building functionality unless you want to select from what's in deal this week. You can't build a list from scratch or add items not in the circular.
Also for the digital coupons lovely they show you what you've downloaded but how about taking them out once you've redeemed.
Less useful than their last app.
Also for the digital coupons lovely they show you what you've downloaded but how about taking them out once you've redeemed.
Less useful than their last app.
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I like the experience but app looks dated
The app looks like it's on a much older version of iOS, like its on my old iPod touch running iOS 5. It needs to be updated to at least look like newer apps. But as far as functionality goes, it works. You need to be on the ShopRite in store wifi. You do need to register with customer service, where you show your ID and agree to terms and conditions. And oh yeah, the store has to have the capability. But it's pretty nice to bypass long checkout lines and use the self checkout lanes, bag as you go.
I see a few one star reviews that say it won't work - it won't work unless your store supports it. Stores that support it advertise that they do, and sometimes give you incentives to use it. You'll also see the mobile scan checkout bar codes above the self checkout registers. If those aren't present it won't work.
I see a few one star reviews that say it won't work - it won't work unless your store supports it. Stores that support it advertise that they do, and sometimes give you incentives to use it. You'll also see the mobile scan checkout bar codes above the self checkout registers. If those aren't present it won't work.
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Register at Customer Service Before you Attempt to Use Mobile Scan App
I don't know if anyone knows this or not but you have to physically go to the customer service counter at a participating "Mobile Scan" Shop-Rite and register yourself and your PricePlus Card before you can even use the Mobile Scan App. Once registered you connect to the Shop-Rite wifi network (Mandatory) then open the App and input your PricePlus Card info (Input only one time). Once that is done then the app will work as intended.
You can't just download the App and attempt to start shopping.
You can't just download the App and attempt to start shopping.
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Does not work
I have time and time again to get this app to work. I install the app and go on the internet to scan the Shoprite price plus card. It will not scan. You must be on the Shoprite network to scan your price plus card. I go to the W. Deptford Shoprite store and try to scan my price plus card. I get a message waiting to connect. I'm given a choice to try again or wait to connect. Neither one works. In other words you must use the price plus card to get the savings. You are unable to use your smartphone to apply the price plus savings. You'd think in this digital world we could expedite and reduce the amount of 'loyalty cards' to a minimum or eliminate them all together.
Calgon take me away.
Calgon take me away.
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Love it
I love it. I walk by the other shoppers 2-3 in line and wave suckers! I'm bagged and ready to pay when I get up to the self checkout. it would be nice to have a section for my list so I wouldn't have to keep closing the app to bring up my list then go back to the app. Coupons too. And better communication between the app and register. I've had a man get mad thinking I'm doing a big order in the 20 or less self check. It took a few minutes for it to load. Otherwise, love it.
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Ok in General
We used this today for the first time in the Byram store. The process basically worked but there were 2 hitches. First the scale in the produce dept seemed to update the shopping total ok but at the next scan there was an error message from the scale. I started back to the scale and on the way the message cleared.
Second at checkout there was an call attendant message. It seemed they needed to audit the bags after scanning 3 items we were able to pay.
Juggling the smart phone, shopping list and self packing was a lot of busy work. Suggest that you bring clips into the store to hold bags open on the cart sides to make packing a bit less fumbling.
Also consider setting the timeout on your screen to 3 or 4 minutes so app does not go to sleep.
Did this save any time? I really don't know. There were no lines at the self checkout so unknown if we saved time overall. I do know we were busier during the shopping trip scanning, packing and juggling the shopping list.
I will try it again next time and see if it is any smoother.
Second at checkout there was an call attendant message. It seemed they needed to audit the bags after scanning 3 items we were able to pay.
Juggling the smart phone, shopping list and self packing was a lot of busy work. Suggest that you bring clips into the store to hold bags open on the cart sides to make packing a bit less fumbling.
Also consider setting the timeout on your screen to 3 or 4 minutes so app does not go to sleep.
Did this save any time? I really don't know. There were no lines at the self checkout so unknown if we saved time overall. I do know we were busier during the shopping trip scanning, packing and juggling the shopping list.
I will try it again next time and see if it is any smoother.
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