Leave a Review Alerus Benefits
Ease of use
The app version is so easy to navigate and the communication is immediate. It makes submitting claims seamless.CO Educator
More instructions needed
Needs more instructions and or the basic procedures (step by step)for filing a claim for getting reimbursed from the HRA.bubba6r
Like this app
Love the App. It’s easy to use and intuitive. I always receive a quick response when filing claims.chad-r
Constantly deny receipts
Super frustrating to deal with. Constantly rejecting receipts over some minor detail. Overly complicated process that was much better before it became Alerus. Have had FSA for years and it has become a nightmare since they changed to Alerus.Hdiirjrjtktotto
Error about setting up dependent
Keep getting error message about no dependent set up. However, error message is vague on how to resolve issue and website is equally not helpful.JKSend
Clara Hayes
My account was just recently transferred to Alerus and I have no complaints about the service. However, the Money Market involvement is a problem.. I don’t quite understand it.Smith Hayes
Reimbursement Procedure
Quick easy process when submitting claim for reimbursement. Thank you.CKrawf
Made as difficult as possible
This group that manages my money makes it as difficult as possible to prove that payments I made are legitimate. I provide receipts and proof of services for my flex saving account and claims are denied as they cite proof from insurance also. This is not a requirement per IRS rules but they take it upon themselves to add additional requirements so they can claim my money at end of tax year after making it as difficult as possible. In addition, expect to spend at least 30 minutes on hold to talk to them also. If I could them negative stars, I would.Show less//me//
Worst ever
This company makes everything as difficult as possible from account access through uploading a receipt.
I can access my account on the website using stored password but won’t work on website.
Where is the tool to upload receipt under the “Tools” tab??????
Nowhere to be found!!!upset789
Terrible service
This FSA group is really hard to deal with and takes a really long time to review claims. It has been my experience that the company works hard to deny claims so they can keep the money from the contributor/member. It also takes a long time to get through in the member service line in order to resolve issues.Show lessdissatisfaction100
