Leave a Review sweetgreen
not so sweet, poor sweet greens!
I wish I could pay to market this and get this vital. Order for sweet greens and expect a few ingredients missing, always! I was very happy with SG prior COVID when I ordered from the NYC branch. But from the time I have started ordering from the Jersey branch they swore to not deliver me the the food I ordered. Spilling bowls in COVID times, items missing and sometimes my warm bowl came without rice itself.
Definitely, I shouldn’t have ordered from them at all after the first time they goofed up! Had they not lured me with minor credits for each time.
My message - stop making Instagram filters, instead put some effort in quality check and delivering the right food for the money you charge.Show lessMEG Gl
EDIT: Incredibly Broken App
EDIT: deleting and reinstalling the app fixed whatever glitch I was having below. I love sweetgreen overall, and the app is great when it works, which it is doing at this point.
“I love sweetgreen and typically have a great experience all around. However, the recent version of the app is incredibly broken putting me in a perpetual order loop that I can never complete. I select delivery, add an item or two, but at checkout it defaults back to pickup. I go to change it back to delivery and it resets my order to nothing. I LITERALLY CANNOT ORDER DELIVERY. It rarely works.”Show lessEstrouse
Spammy notifications
This app violates Apple’s guidelines by sending push notifications for promotional purposes, with no way to opt out except disabling all push notifications for the app. This should be remedied, or Apple should remove it from the App Store. I’m tired of apps spamming me with push notifications, especially when the only way to turn them off is to disable the app’s useful notifications.
Edit: Developer has responded and says they hope to roll that out in the future. The developer should consider that they’re violating the Apple App Store guidelines. Section 4.5.4: “Push Notifications should not be used for promotions or direct marketing purposes unless customers have explicitly opted in to receive them via consent language displayed in your app’s UI, and you provide a method in your app for a user to opt out from receiving such messages. Abuse of these services may result in revocation of your privileges.”
It would be great if Apple would actually enforce this.Show lesscablesm
Developer Response
Thanks for sharing this feedback with us and sharing this great suggestion! We apologize for any frustration this has caused and we hope to roll out that functionality in the near future.The potential is there
Hello, I am a former Hummus Tahina superfan. I’ve never met anyone who had the same amount of passion for a salad as I had for the Hummus Tahina. Since the release of hot plates and the hummus Tahina has gone away, I have felt empty inside. It feels like my dog has passed away, and now I’m just staring at a pet that looks similar, but just doesn’t feel the same. I know it’s dramatic, but I can’t brush this feeling off. Please I beg of you, at least make falafel and hummus once again so I can make the Hummus Tahina-oh how I miss you- once again. Honestly I feel like hummus and falafel are the two most sophisticated and cultured items on the menu. Even if they aren’t popular with average folk which is most of your customer base, the daring ones who are willing to experiment and discover new taste combinations surely feel unwanted right now.Show lessBlogarth
Developer Response
We completely understand how you feel. As we had to make some room on the menu for our new plates and sides, this was truly a difficult decision and we're sorry to have let you down. Please reach out to us via hello@sweetgreen.com so we can help make this up to you!Many flaws & no customer service
I think my biggest complaint is that you can’t adjust or cancel an order. I understand that the company doesn’t want people to adjust or cancel once a salad is made, but there should be a window, like 10 minutes after ordering. I placed an order the night before pickup (15 hours in advance) and realized there was a mistake. I reached out to customer service twice and they were no help. I can’t go into the store to have the mistake fixed due to COVID, so I had to order an entirely new salad because the mistake meant that the person who got that salad wouldn’t eat it (realized there was an allergen).
Also- ridiculous that you have to make an account to order online. I had to jump through hoops and then once I made my order, it was 30 mins before close and they wouldn’t accept it. There isn’t a warning that last orders are taken 30 mins before closing.
Also- when making an account, I got 4 verification emails that don’t work. I started making my original order at 7:15, jumped through all the hoops, and then submitted it at 7:35 which I then found out was too late, so then I placed it for the next day.
Customer service can not help you with mistakes in orders or cancellations. And don’t call because you won’t get to a person. Overall tedious and wouldn’t recommend.Show lessashleyeva16
The best of places with the worst circumstances
I’m so torn. I love sweetgreen, it was my food spot in college park and now in Baltimore. Today the amazing people at sweetgreen mistakenly made an extra salad when making my to go order and gave it to me free of charge, so generous! The people that work at the Baltimore location are sweet, personable, and amazing. I have nothing but great things to say about them! However, unfortunately when I got home I found a bug in my salad. It was a small white inch worm (1cm) which was coming out of my salad on the inside wall of the to go bowl. This has never happened before in all of my years attending sweetgreen and I’m aware it’s a risk with eating lettuce but it really really grossed me out. I have a video if you’d like me to send you to dive deeper into what specific contamination was present. I’m not sure if my stomach will let me go back. Hopefully you guys are able to fix this in the future somehow and continue to reward your employees and recognize how amazing they are. Thanks!Show lessAmber Wincek
Terrible pick up experience
I have been using this app for a couple of weeks for occasional lunch orders. Conclusion: the pick up experience is a deal breaker.
Both their Bryant Park and Grand Central locations are the victims of their own success. It starts with online orders. Every day the app says one or more ingredients of the bowls I want to order are missing. Pickup windows are only available every 15 mins. If you pick 12:30, for example, you will find yourself at 12:30 in the shop with another 50 12:30 customers plus all the 12:15 customers who whose orders they botched. It’s so full that you can’t even reach the pick up shelf. Everyone touches every bowl they can get their hand on to check if their name is on it. Completely overwhelmed staff have no clue how to handle the situation. Dozens of customers want to talk to 2 staff about the whereabouts of their orders. Meanwhile dozens of orders pile up on the counter because there is no way to put them on the pick up shelf. Angry delivery drivers shout at staff because they can’t find the orders they were supposed to deliver half an hour ago.
It’s a mystery to me why sweetgreen is so popular when the execution is so ridiculously poor.Show lessx8c9s47d3r
Developer Response
we really appreciate you keeping it real with us about your experience with online orders. we're working on improved technology to address these issues and improv the experience for our guests and team members. please submit any feedback about specific order(s) via the app, so that our customer experience team can help make this right!Best App Ever
I think this may actually be the best app I’ve ever used. You just find your location and choose your order. At the click of a button you can edit the order. With each item you remove or add the calorie count changes. They give you options for mixing your salad or having dressing on the side. If you mix it, they also give you the option of how much dressing you want. I think the only thing I’d like to see changed is that there be an option for even less mixes dressings (even the smallest of the 3 choices is quite a lot). You can choose your time to pickup when you get there it’s sitting on a shelf waiting for you. You just walk in, grab it and go. This business plan is wonderfully executed.Show lessSheriH7800
5 bumped to 4 — Too much motion
I like how sleek and clean the interactions are in the app. It’s fun to swipe through the screens / menu. One thing I noticed though was I started to feel motion sick, oddly enough. I realized the direction the screens slide in is “backwards” from a US user perspective at least. For instance when viewing a menu item and then tapping on bag, the menu screen slides up and to the right. When navigating back the bag slides to the right and the menu comes back from the left. It should be the other direction: menu slides to the left and bag comes in from the right; navigating back pushes bag to the left and menu comes in from the right.Show lesskaela.
Great app—unless they run out of ingredients
I appreciate the convenience of being able to custom order online and avoid the line to pick up my order. The one drawback is that one evening the store I order from ran out of kale so they just didn’t make my order or even let me know that it was a problem for them until I walked in and couldn’t find my bowls on the pick-up shelf.
There was a great deal of confusion about getting a credit issued and a new order placed, though those two things eventually happened. Unfortunately, my husband who expects the trains to always run on time was starving by then and wanted nothing to do with Sweet Green again. I also noticed that there were two big bunches of kale ready to be cut up so it seemed like the manager hadn’t allocated staff properly to keep food prep running smoothly. Another woman in line to make a new order had the same problem so anyone who wanted kale that evening was out of luck.
This happened only once during the dinner hour. I order dinner online maybe twice a month and lunch about four times a month.Show lessabstractions888
