Leave a Review sweetgreen
Not Impressed with Latest Update
Until this update, sg was one of my fave apps for ordering food: I love the many, many options for order customization, the detailed item descriptions and topping images, and as a vegetarian, the ability to apply personal dietary restrictions as profile rules sets the bar for other meal order apps. On my first try, this latest version was a fail for me, though ... there is now no customer control over when to use rewards credit (and one has to use the app to order to get credit in the first place, which I have grumpily accepted). In my case, I have rewards dollars that don’t expire for three months, but they are automatically added in the app to my order with no option to ‘save for later’. Also, there is no notification that a store is closing soon - the app just kicks orders to the next day with no explanation if an order is made in the app within 30 minutes of a store’s closing. I understand that sg employees might want a half-hour buffer for app orders before a store’s closing - the app for a certain ubiquitous coffee shop does the same thing. But unlike said coffee shop app, there is no explanation that a store is closing soon and sg operation hours aren’t provided on the ordering page, so it’s easy to miss and really frustrating to go through the motions of making an sg order only to get to the order pick-up page and have ‘tomorrow’ as a customer’s first available option. How about a ‘closing soon’, sg?Show lessqu2enb2e
Developer Response
Thanks so much for sharing your feedback - we'd love to help! Please reach out to hello@sweetgreen.com so we can help clear this up!Big Fan
The Sweetgreen app is nothing short of incredible. I’m a frequent at Sweetgreen, but this app greatly enhances my experience. I’m able to order ahead of time and stroll into my local Sweetgreen to pick it up when I am ready for lunch.
The app not only makes ordering convenient, but customizable and intuitive/easy for the consumer. What’s more, the app has beautiful images of my options and reminds me of how healthy I’m being by eating salad!
Even if you’re not a frequenter at Sweetgreen, the app has a scanner to track your rewards and allow you to pay with your iPhone in store (you have to connect your credit card / Apple Pay).Show lessChessPlayerRob11
Just want to order food!
This app is not working for me at all. These are the problems I encountered:
- Was told by the in-store personnel that I could order after closing hours for the next day but the app cannot do it for my location!
- was told by the same in-store personnel that I could enter my in-store purchase into the app to get credit for the purchase - but this is NOT possible
- when I attempted to contact troubleshooter through the app, I ended up on a screen that led nowhere - I had to exit the app and start over
- there is no easy way to delete an item from my order for example, if I ordered a drink and then realize I don’t need it, there is no way to just delete the drink from my order. Also, I doubt that it would be easy to go back and change an order - ie if I need to remove beets from an item that I already confirmed for my shopping basket.
- all of above makes it frustrating and impossible to use this app - certainly for my geographical location. I don’t know about California but I’m not going to fly there to pick up my lunch. And of course even though I’ve now downloaded this app, I will not be able to apply my in-store purchases to the rewards that you are offering the app users.
Please take a look at the Starbucks app - while not perfect, it actually works and I can get my coffee.Show lesselevenatians
Works Well
I enjoy the ease of ordering and picking up my salad at my convenience. I gave a 4-star rating because I placed an order a few days ago and when I arrived to pick it up the store was way behind in processing and I had to wait another 30 minutes. They seemed to be moving as quickly as possible but it was very chaotic, messy and at times some staff appeared to be standing around instead of helping. I have seen a notification on the app before when they were not able to process online orders but it would be nice to have a notification when orders are delayed as well. My co-worker submitted his order at the same time as me (and I know this because I was there when their ticketing system spit out the labels) but I got my order 15 minutes after him.Show lessITChick
