# 5asec Laundry & Dry Cleaning — On-Demand Laundry App Dubai > On-demand laundry and dry cleaning services with eco-friendly processes. (iPhone/iPad app by Alpes Laundry Services LLC.) - Source: https://appshunter.io/ios/app/5asec-laundry-and-dry-cleaning/id1435726260 (this page in markdown: same URL + `.md`) - Developer: [Alpes Laundry Services LLC](https://appshunter.io/developer/1435726259) - Category: Lifestyle - Price: Free - Rating: 4.43/5 from 14 App Store ratings · 21 written reviews indexed - Age rating: 17+ - Requires: iOS 13.0 · 100 MB - Languages: English - Released: 2019-09-12 - Data updated: 2026-06-01 - Monetization: free with in-app purchases - User reviews in markdown: https://appshunter.io/ios/app/5asec-laundry-and-dry-cleaning/id1435726260/reviews.md ## What is 5asec Laundry & Dry Cleaning? Premium Laundry & Dry Cleaning at Your Fingertips Discover 5asec – the trusted global brand in textile care for over 55 years. Serving more than 120,000 customers across 33 countries, we bring decades of laundry and dry-cleaning expertise right to your doorstep in Dubai and Abu Dhabi. Our stores in Dubai Marina, Jumeirah, DIFC Gate and Port De La Mer by Meraas connect you directly to textile experts. With on-demand collection, eco-friendly cleaning, and global expertise, 5asec ensures your garments receive the highest quality care. Why Choose 5asec? • Same-day collection & delivery within 24 hours • On-demand laundry and dry cleaning app • Eco-friendly detergents & sustainable cleaning processes • Specialized services for: * Shoes & bag restoration * Wedding dress cleaning * Leather & delicate garments * Carpet & curtain cleaning • Trusted global brand with decades of expertise • Home sanitisation and bulky item care How It Works 1. Schedule a pickup via the 5asec App, WhatsApp, website, or in-store. 2. Garments inspected & cleaned using eco-friendly detergents. 3. Freshly cleaned items delivered back to your doorstep. App Main Features • Fast, user-friendly ordering process • Convenient 5asec Wallet & multiple payment options • Real-time order tracking with updates • Detailed order summary & notifications • Monthly subscription plans for regular laundry needs • Live chat support with real agents • Upload photos for special cleaning requests • Exclusive in-app offers & vouchers • Multiple drop-off & pick-up options (Home, Office, Reception, Store) Sustainable & Eco-Friendly Guarantee • 100% perchloroethylene-free dry cleaning • 100% phosphate-free washing treatments • Certified EcoLab (EU) products • 30% less water & energy consumption than industry standards • Harm-free chemicals for safer garment care Download 5asec today for premium, eco-friendly laundry & dry cleaning in Dubai and Abu Dhabi. Same-day pickup and delivery—right at your doorstep. @2026 Alpes Laundry Services LLC ## Key features - On-demand laundry and dry cleaning - Same-day collection & delivery within 24 hours - Eco-friendly cleaning processes - Specialized services for shoes, bags, and wedding dresses - Real-time order tracking - Monthly subscription plans - Live chat support ## Recent user reviews (10 of 21) All indexed reviews: https://appshunter.io/ios/app/5asec-laundry-and-dry-cleaning/id1435726260/reviews.md ### 1/5 — Worst service in UAE by far - not worth the money *2025-07-06, version 2.6.12* I’ve used the service for long time and 20% of the time they mess up and destroy the cloths. Is okay for bedsheets or non delicate tshirts/jeans. When it comes to something that you don’t want to spoil, just go somewhere else. ### 1/5 — Worst clean and press in Dubai *2025-03-22, version 2.6.12* I used few times the clean and press service, and every time shirts are not ironed properly. I tried to reach out to the customer service, and they didn’t pick up. Will uninstall the app ### 1/5 — Terrible service *2024-01-16, version 2.6.3* They damaged my several sweaters. All of them were shrunk and could not even remove a simple stain from the coat. Additionally I warned them not to wash my premium coat in the machine but they did and it does not look as good anymore! Very unprofessional! ### 1/5 — App is not working in good condition *2023-06-15, version 2.4.2* Customer care also didn’t respond ### 3/5 — Lost or stolen? *2023-03-01, version 2.3.7* They lost my wife’s jeans from our two wash&fold bags and refuse admit it. Very unprofessional UPDATE They were able to resolve this incident, so I updated the score to reflect the good job they usually do. UPDATE2 On the next order they lost my shirt. I fortunately noticed that, otherwise nobody cares. Ending my relationship with them. ### 1/5 — Bad quality *2022-06-26, version 2.3.1* A high end branded shirt that I purchased in less than 6 months and from the moment I started cleaning it, I gave it to them; guess what! White marks were there all over the collar due to the bad pressing and they couldn’t remove a stain that was on the shirt and claimed that it is normal that after 2 to 3 washing services, the shirt will not return to its nice condition as before; really very poor customer service !!!! They charge you 25 AED/item if you give them one shirt only for a clean and press service and you receive a service like any laundry that charges you 3 AED !!! ### 1/5 — App doesn’t work and chat took 20 mins *2021-12-22, version 2.2.3* Even though I’m an existing customer the app wouldn’t let me complete an order. Thought I’d try the chat. Took 18 minutes before someone replied. I took my business elsewhere ### 1/5 — Textile Damage Experts *2021-06-16, version 2.2.1* Don’t give them your delicate suits unless you want them to be returned damaged from lapels. ### 1/5 — Rude, overcharging, Ripped up clothing *2021-06-12* Returned a pair of swimming trunks with rips and tearing. Triple charged the fee over 2 days and then completely ignored my request to explain or refund. When I write to ask for refund on ruined clothing they don't apologize just say they will check store - Agnes. They will be nice until they decide make a mistake, then the real face of terrible servicing and thieving overcharges comes up!! ### 1/5 — Customer Service Is A Disaster *2021-06-01, version 2.2.0* 5asec has a good and premium service which is expected compared to their rates, but watch out as once something goes wrong their customer service wouldn’t be much of a help! I’m never using their services again and the reason is the customer service! ## Frequently asked questions about 5asec Laundry & Dry Cleaning ### What services does 5asec offer? 5asec offers on-demand laundry and dry cleaning, including specialized services for shoes, bags, wedding dresses, leather, delicate garments, carpets, and curtains. They also provide home sanitisation and bulky item care. ### How fast is 5asec's pickup and delivery? 5asec offers same-day collection and delivery within 24 hours for your convenience. ### Is 5asec's cleaning process eco-friendly? Yes, 5asec uses 100% perchloroethylene-free dry cleaning, 100% phosphate-free washing treatments, certified EcoLab products, and consumes 30% less water and energy than industry standards. ### Can I track my order with 5asec? Yes, the app provides real-time order tracking with updates and detailed order summaries, ensuring you are informed throughout the process. ### Does 5asec have subscription plans? Yes, 5asec offers monthly subscription plans for customers with regular laundry needs, providing a convenient and potentially cost-effective solution. ### How can I get help if I have a special request for 5asec? You can upload photos for special cleaning requests directly through the app. Additionally, live chat support with real agents is available for immediate assistance. ### Does 5asec have ads? Yes, this app contains advertisements. ### What is the age rating for 5asec? The age rating for 5asec is 17+, indicating mature content may be present. ## Version history (last 5 releases) ### 2.8.3 — 2026-04-29 Bug fix and improvements ### 2.8.0 — 2026-02-12 Bug fix and improvement ### 2.7.0 — 2025-12-23 - Bug fix and improvements - Updated logos and assets ### 2.6.16 — 2025-10-09 Bug fix and Improvements ### 2.6.15 — 2025-10-07 Bug fix and improvements ## Apps similar to 5asec Laundry & Dry Cleaning | App | Rating | Price | Category | | --- | --- | --- | --- | | [Maids.cc](https://appshunter.io/ios/app/maidscc/id1498420736) | 3.3 (14) | Free | Lifestyle | | [Washmen & The Finery](https://appshunter.io/ios/app/washmen-and-the-finery/id1037965236) | 4.7 (1,661) | Free | Lifestyle | | [Al Tayer Motors](https://appshunter.io/ios/app/al-tayer-motors/id1149759021) | 4.8 (484) | Free | Lifestyle | | [Laundry Box Dubai](https://appshunter.io/ios/app/laundry-box-dubai/id1274441896) | 4.7 (245) | Free | Lifestyle | | [Tips and Toes](https://appshunter.io/ios/app/tips-and-toes/id6502279265) | — | Free | Lifestyle | | [Be-You-Ty Bonus](https://appshunter.io/ios/app/be-you-ty-bonus/id6449249567) | — | Free | Lifestyle | ## Related topics [alpes laundry services llc](https://appshunter.io/ios/topics/alpes-laundry-services-llc) · [5asec](https://appshunter.io/ios/topics/5asec) · [dry cleaning on demand](https://appshunter.io/ios/topics/dry-cleaning-on-demand) · [dry cleaning app](https://appshunter.io/ios/topics/dry-cleaning-app) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*