# 5F Freight — user reviews > 52 indexed App Store user reviews of 5F Freight by Vorto Technologies, LLC, rated 4.60/5 from 1,718 ratings. - Source: https://appshunter.io/ios/app/5f-freight/id1561016470/reviews - App overview in markdown: https://appshunter.io/ios/app/5f-freight/id1561016470.md - Rating breakdown: 5★ 1,465 · 4★ 74 · 3★ 30 · 2★ 25 · 1★ 124 ## What do users think of 5F Freight? Overall sentiment: negative **Pros** - 👍 Easy to use app - 🚀 Efficient app - 💡 Customizable tours - 👍 Helpful for hard-working drivers **Cons** - 🐛 Constant technical issues - 🐛 Unreliable app performance - 🐛 Frequent crashes and logouts - 🐛 Buggy and glitchy - 🐛 Disconnection problems - 🐛 Loads disappearing - 🐛 Inaccurate load tracking - 🔍 Poor customer support - 🔍 Unresponsive AI support - 🔍 Difficult to contact real people - 💰 Unfair pay and deductions - 💰 Oversaturation of drivers - 💰 Unreliable earnings **Commonly reported bugs** - Frequent app crashes - Login issues - Incompatibility with older devices - Inaccurate load tracking and completion - Unreliable app updates **Most requested features** - Dark mode option - Better communication tools - Improved dispatch system - More transparency in pay and deductions ## Newest reviews (17 of 52) ### 2/5 — AI IS TERRIBLE *2025-05-14, version 3.8.2* The AI system needs to go. It is unhelpful in many aspects, and the app glitches alot. ### 3/5 — B *2025-04-22* App keeps showing I’m not on shift or on shift for a different kind of load not sand. And I’m missing loads trying to get with customer service ### 3/5 — B *2025-04-09* App keeps showing I’m not on shift or on shift for a different kind of load not sand. And I’m missing loads trying to get with customer service ### 2/5 — App Updates *2025-04-03, version 3.7.8* We are scare to the new app updates, every single update is worse making the app’s access more difficult and less connectivity, now we have to restart the app many times during the shift… ### 1/5 — I would give negative stars if I could *2025-03-09* I could not be more unhappy with this app. Kicks me out constantly and I have to log back in. Customer service is a joke. You go into driver support and you get an AI bot program that has not been helpful or relevant to the questions I’ve asked in the entire time I’ve used the app. It’s difficult to get a human being to help you. You can’t export any of your personal pay information and once the administrators terminate you, you no longer have any access to any of your own personal information or records of your work history or financial records. Completely not user-friendly and this app constantly logs your location and accesses your camera photo galleries and send information to various websites even when you’re signed out and not logged into it. It’s a huge invasion of privacy and a waste of battery. Do not download this app. And the company is all about wage theft. ### 2/5 — Robby *2025-02-04, version 3.7.5* App freezes and will not auto update outside of geo fence. Also can’t approve loads which is messing up peoples money or log out of shift. ### 2/5 — KICKED OUT !!!! *2025-01-09, version 3.7.4* Probably for the area we are having to try and use this App in it’s absolutely hands down the WORST MOST AGGRAVATING APP I’ve ever tried to use since I began trucking Sand back in 2016 ! ### 1/5 — Latest update made it worse *2024-09-17, version 3.6.1* App was working ok before the latest update. After the latest update two weeks ago that changed. It takes time to accept the BOL, it keeps kicking us out of the app and sometimes it won’t let us sign in, it keeps saying code expired or some error when the password is inserted. App stopped uploading pictures in the customer support section long time ago, when talking to customer support and they need proof of something, we have to now send a picture to a different number. Please fix this issues 🙏🏽🙏🏽. Thank you in advance. 9/17/24 ### 1/5 — There is no way this is is legal *2024-09-13, version 3.6.1* For one the wait time are a joke with no pay yeah right. When there is a mistake the driver no matter what is at fault and you don’t get paid for it. Pay rate is worse the regular freight and you really think this app is fair it’s not even close to fair. There is no timer reason to how the ai runs it self there is no effect way to run this app there is no fixes need to go back to old school dispatching not this app ### 1/5 — Over it *2024-07-18, version 3.5.3* Dispatch is Ai .. that’s not smart.. point’s system is unreliable and unjust., The humans in charge act like they can’t fix the system errors that grossly impact our gross ! It’s very flawed! We loose money cuz of their flawed system! It’s a Ponzi scheme at best!!! ### 1/5 — C.J.Moore *2024-06-10, version 3.5.0* Check In Last Few Day’s. Waiting Forever For First Dispatch Hours Of Wasteful Time. Too Much Wasted Time Per Shift Always. Some Days No Load Offer At All. Poorest Utilization Of Trucks Ever In Transportation Period and Poorest Utilization In Northeast Sand Deliveries… Poorest Dispatch In Deadhead Miles and Pad Customers Service. 5F Has Been Most Disappointing Situation For Northeast Sand Hauler’s… Classic Carriers Dispatch Cherry Picking The Best Opportunities For Their Trucks and Drivers and In Our Face Make 5F Look Like Garbage! Showing How It’s Supposed Too Be Done We Need A Different Plan Very Soon ### 1/5 — Any company wanting to use this don’t *2024-04-25, version 3.4.4* App crashes all the time, will randomly say load is complete even when you haven’t arrived at drop off, will randomly not upload your BOL, will randomly log you out during your drive shift. Worst dispatching app I have ever used as a driver. ### 1/5 — Over it *2024-03-09* Dispatch is Ai .. that’s not smart.. point’s system is unreliable and unjust., The humans in charge act like they can’t fix the system errors that grossly impact our gross ! It’s very flawed! We loose money cuz of their flawed system! It’s a Ponzi scheme at best!!! ### 1/5 — Getting worse *2024-03-08, version 3.4.1* New points system is completely useless and absurd . They’ve created a new way to rob you for their lack . This is not grade school we are truck drivers not kiddos needing a gold star! Pay us for the work and waiting accordingly that’s it ### 1/5 — Worst company to ever work for *2024-01-02, version 3.3.3* This company will run you until you wreck. They don’t care about hours of service. If you don’t do what they want you will be punished with demotion or wages. They have no sympathy for drivers. They will give you 1 load on your entire shift (14-20 hours) and still expect you to pay trailer rental and if you decide to take more than 60 hours off they deduct $400. Regardless of when you were available. They up from your last load. So if you only got one load your time starts from there. Fmcsa should be notified about them. ### 3/5 — Can I get some Night Support *2023-12-06, version 3.3.1* The app malfunctioned so I deleted it and downloaded it again. But now I cant log in. I’ve requested several codes, and reset my password several times. I keep getting a “contact support”, message. How do I contact support? ### 1/5 — Loads *2023-11-14, version 3.3.1* I haven’t gotten a load in two days. Support stated that I’m eligible to receive loads and that other drivers are waiting but my team members click in after me and receive loads and I still have yet to receive a load ## Most critical reviews (10 lowest-rated) ### 1/5 — En los IPhone es muy deficiente *2026-03-08, version 3.8.7* Muy deficiente en IPhone ### 1/5 — Support-un-useable *2025-12-19, version 3.8.6* I have been stuck in a chat with “support” since November 25th. I get no response whatsoever to dispatch, or even their incredibly useless “AI” the generally ties you up trying to get issues resolved. So essentially I accept and deliver loads for this company and have been completely black listed and unable to talk to anyone in regards to clearing loads that stay “frozen” or n me after delivering or any support in general. I have no way g contacting anyone from this company at all since November 25th. I’ve asked for help to get it resolved and all I’ve been told is, don’t feel bad there’s like 10 other people having the same issue. Please update and fix your app. As an owner operator. I am begging you ### 1/5 — No me puedo ingresar *2025-08-02, version 3.8.5* Error LK01 ### 1/5 — 😡 *2025-07-15, version 3.8.5* You need help? You can’t get anyone but AI and it frustrates a lot of drivers ### 1/5 — App *2025-06-21, version 3.8.5* This app will log you out want log you back in make you miss loads and deduct points and the AI is a joke good luck talking to a real person ### 1/5 — 😡😡 *2025-06-11, version 3.8.5* The more they update the worst it gets. And this pt system is stupid They send loads. And if you’re in a bad area and can’t accept the load they penalize u ### 1/5 — B *2025-04-29* App keeps showing I’m not on shift or on shift for a different kind of load not sand. And I’m missing loads trying to get with customer service. Kicks me out at least three times a day when trying to do paperwork. And sends me loads longer distances for less money. And they hardly help with finding closer places to load. ### 1/5 — Crash city *2025-04-22, version 3.8.0* If you have an iPhone expect this ap to operate at 30%, super lag, crashes all the time and will log you out multiple times through out your day. Developers struggle keeping this platform going ### 1/5 — New updates everyday, less functional with every update. *2025-04-05, version 3.7.9* They should pay me for the every minute of my time that has been wasted fooling with this useless junk of an app and worthless embezzling company. ### 1/5 — SUGGESTION *2025-03-29, version 3.7.6* App kicking us out multiple times per shift, we know that, please fix that. SUGGESTION: Please add dark mode for us that work night shift, many time we got our screenlight deemed down and as soon as we open the app, it blind us with full brightness. So, please add dark mode, that would be great. ## Most praised reviews (10 highest-rated) ### 5/5 — Can you give us dark mode *2026-05-09, version 3.9.1* Please give us dark mode, enough enlightenment, dark ages now. Thank you. ### 5/5 — Muy eficiente la app *2025-05-17, version 3.8.2* Fácil de trabajar ### 5/5 — Ok *2024-07-06, version 3.5.0* Ok ### 5/5 — Trabajando para la familia *2023-08-28, version 3.2.9* Realmente la aplicación es la mejor que e visto hasta ahora soy nuevo aquí pero me gusta. ### 5/5 — Owner operator *2022-09-21, version 1.7.4* Best conmpany in trucking industry. ### 5/5 — Driver *2022-07-26, version 1.6.8* I wish we had leases to own trucks ### 5/5 — AI Autonomous Supply Chain *2022-03-14, version 1.5.9* This application has revolutionized sand hauling! This app delivers more value to the hard working American truck driver. ### 5/5 — Technology revolutionizing the industry. *2022-03-14, version 1.5.9* Great app that makes the difficulties of running a trucking company so easy. Spend more time driving and making money than chasing money owed to you. The tours are so customizable and built to flex with my type of running. ### 5/5 — Dee (Driver) *2021-09-22, version 1.3.0* Such a awesome company to work for ### 5/5 — App *2021-09-01, version 1.2.1* Excelente aplicación, muy completa, la recomiendo 👍👍👍👍 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*