Leave a Review Heads Up!
App runs great but support is horrible
My family and I play this game all the time together and never had an issue. That is until I upgraded my phone. It says that you can restore all of the packs you purchase in the app but that is not entirely true. You can only restore the individual ones you purchase. If you purchase one of their sale pack sets you will not restore those. I have emailed support numerous time and there has been 0 response. If you are going to buy things in this game make sure you buy each one individually so that you don’t have this problem.Show lessquentin2502
Can’t share decks?!?
I purchased this app for my son in order for him to play with his friends as well as our family when waiting in various lines. It is rather annoying to have to buy additional decks, but I was shocked when I found out that the decks cannot be accessed by my own family members on their respective phones. I had downloaded the Harry Potter, Marvel bundle and Star Wars decks onto my phone with the reasonable expectation that my wife, son and daughter would be able to use them as well.
It is understandable that Ellen DeGeneres would want to make money, but it is terribly petty and unbecoming to be this greedy. As I stated above, it is reasonable to charge money for specialty decks, but unscrupulous to not be transparent wherein these decks cannot be shared whilst the actual app can be shared.Show lessKen7795
Love the game, lost a deck
Love the game. Tons of free content if you pay attention. Would leave as five stars but I have to remove half a star since my Transformers Deck was removed (and i guess i have to round up since there are no half stars). Last time I was in the game, my Bumblebee deck “Dynamic Duos” was glitched and wouldn’t open. It was off to the side at the bottom of my archive and I couldn’t move it. Now it is missing. Was this deck removed from everyone that had it in their collection?Show lessB4Starfire
Decks I paid for are gone & customer service app support won’t help
I’ve purchased many MANY decks over the years. I’ve tried downloading/redownloading & “Restoring My Deck Purchases” countless times on the App but nearly all my purchased decks are gone. They dissappeared, were wiped clean. The only option is to keep re-buying everything I’ve already paid for over & over to get it to stick. I’ve tried emailing Head’s Up App support numerous times w/ no response. They can continue to add new seasonal decks & do updates but they don’t have the decency to reply to paying customers who’ve helped contribute to this game’s profittable success. Can someone from support please kindly contact me!? I just want the game decks I paid for back (I have my iTunes receipt emails as proof!). Thank you.Show lessFreeapplover2
Used to be a five star game
I played this game when it first came out, it was an awesome family game and we had a lot of fun playing it. After a while the limited amount of cards got boring and repetitive, sadly the content included in the price feels more like a free to play game not a game you actually have to buy. It’s extremely annoying to want to play but have to purchase everything separately. There are plenty of apps like this one that are almost exactly the same but include more content and allow you to unlock other packs without paying money, and those apps are free.Show lessBrandoncomandon
Customer Service, or lack there of and deck problems
I used to love this game. It was a weekly game night activity with my family. However, one day, the app would not even open before it crashed. So, as many people do when troubleshooting, I deleted and again downloaded the app. When downloading, it gave me the ‘family download’ message, and being the only option, I of course used it. When I opened the new app, I could not restore purchases because I “do not own the app.” I have tried everything I could, and having done so, I did what the app said and contacted them about the error. I have emailed probably around six times with no response in about a month. I have purchased 9 decks, some on one account and some from the phone I am trying to get them back on. I understand that they don’t family share, which is kind of dumb but not the issue. The issue is I spent money on decks to get on my phone. I cannot get them back and the “customer service” won’t even respond. I just want my decks back. I spent money on them and I am VERY disappointed in the app service department because they are NOT doing their job. IF YOU HAVE FAMILY SHARING DO NOT BUY DECKS OR YOU WILL LOSE YOUR MONEYShow lessI love joeys!
Increase the game time
All is great in this game except the 1 minute limit on the game. I wish it was something you can alter, as in one minute you get only few answers. Especially if you take a deck where you have to act it out without words. That takes longer and the game is over after just a few questions. Also the one we play with kids. Same thing. They need more time to think about it and get really upset that it’s over so soon. It discourages then and they don’t feel like playing again cuz they feel like failures.Show lessKiev girl
Disappearing decks and the purple question mark?
I LOVE LOVE LOOOVE this app! I have bought all the extra decks they have offered and tried to get all the free ones when they are offering them. Unfortunately this last time when I was trying to get the free Summertime by Halo Top deck it was not working and then it disappeared :( Also there is a deck that showed up one day that is purple with a yellow question mark. When I select that deck it freezes my app to where I have to completely quit out of the app and reload it to make it work again. I’m just wondering if anyone else is dealing with the same issue? I LOVE this game with all my heart and my goal is to own all of the decks! The only reason why I did not give this app 5 stars is because of the disappearing decks. It makes me very sad when I miss out on a deck. 😭 Other then that, I highly recommend this app because I doubt the missing decks doesn’t bother anyone else besides myself.Show lessThe Deck Collector
Great game but you need to fix this
I just recently bought the game and personally I think it is amazing. I bought a few of the packs and one of them was the write your own deck. It was working well but when we started to play after we got the word it wouldn’t go to the next card it was stuck on that card and we couldn’t get it to go to the next. That needs to be fixed whenever you can or we just do t know how to play heheh. Other than that amazing game I’d recommend this to everyone I know but pls fixed this asap or I would like a refundShow lessCoolcatgothacked
So much fun, only one complaint
This game is soooo much fun and it’s great for playing with friends, there is only one drawback to the costume decks (which are ¢99 each), there is no way to reset them! I have bought 3 costume decks already and created about 600+ cards on each but they’ve gotten boring since they’re quite old, and the only way to reset them is to swipe left on each card which would take forever. I just hope they add a costume deck reset button because it would be very useful and would compensate better the ¢99 we pay for each.Show lessthisnicknamemakesnosense
