Leave a Review Marathon ARCO Rewards
This app is crap!
I used to love filling up at this gas station. You entered your number and you get 5 cents off. Since this app was created, it is crap. It tells me that I have 10 cents off, and I earned $1.25 etc. when I get to the gas station and enter my number nothing happens. I just deleted the app and I’m going to go somewhere else.Show lessToo Expensive now
Developer Response
Hello Too Expensive now! We apologize for any inconvenience you have encountered when using Marathon ARCO Rewards. When you enter your number at the pump, the discount does not apply there. Please look at receipts and bank statements in order to see if the discount was applied. If this is not helpful, please visit https://www.marathonarcorewards.com/home or email support@marathonrewards.com. Thank you for being a member of Marathon Arco Rewards.Don't Bother With This App
Unlike Shell, Chevron & numerous other apps, the Marathon rarely works. 99% of the stations you're going to pull into won't recognize your phone number and say "invalid account" nor will the station itself even appear on the Marathon app's map despite said station having signs to "download the app and save" on every single pump. No use downloading this app until Marathon fixes it.Show lessCancelParkMobile
Developer Response
Hi CancelParkMobile. Can you please provide the station location that you were at? Thank you!Doesn’t appear to work at all. Not a good program.
Every time I select the discount through the app it never discounts it at the pump. Just this morning I made sure the $2 discount was selected and at the pump I followed the instructions to hit cancel and enter 11 + phone number and the gas never discounts. It doesn’t even give option to use cents off at pump. Just goes to payment method after putting in information. Sunoco works because it gets linked to your payment card so when you swipe you get asked for cents off.Show lessJohn Doe1977
Developer Response
Hello John Doe1977, please send a more detailed description including the specific station so that we can look deeper into this and get this problem solved for you. Please send this information to support@marathonrewards.com. We apologize for the issues that you have encountered while using our program. Thank you for being a loyal member.Reward
You do everything you need to do to get a reward and they don’t give it to you. The big corporations was losing too much money on the original perk system. So they had to go to a new one where they claim that they give you a reward but don’t. You don’t even get to use it. Then when you email them they want to blame it on the station that you went to.Show lessDarthvader415
Developer Response
Hi Darthvader415! I am sorry about the experience that you had with Marathon ARCO Rewards. Unfortunately, not all Marathon stations have programmed Marathon Rewards yet, causing you to not be able to use your rewards. If you click on the following link, https://www.marathonarcorewards.com/stations , you will be able to see sites that use the program after clicking the switch to do so. I hope this helps!Doesn’t work
This looks good and sounds good but simply doesn’t work as stated. Total frustration. I’ve talked to the store associates and they are clueless. Reached out to customer support and got a response which didn’t help. This app makes me want to purchase fuel at the competition out of pure frustration. Come on Marathon, do better!!!Show lessxt4 tmp
Developer Response
Hi xt4 tmp, I am sorry to hear your frustrations with our program. Can you please be more specific with the troubles that you encountered at support@marathonrewards.com? We care about customer feedback and hope that we can use it to better our program. Thank you!No value.
Half the time you go to a gas station, they either don’t recognize your rewards number, you don’t get the promised discount, or the station participates in the old “make it count” program, which doesn’t have a current level of discount.conewrench
Developer Response
Hi conewrench, we appreciate your feedback and find it valuable as we continue to grow and move forward with Marathon ARCO Rewards. As of now, not all Marathon stations have converted to our new rewards program, causing your phone number to not work. If you go to this link (https://www.marathonarcorewards.com/stations) and switch on "Rewards Stations Only", this will show you the stations on Marathon ARCO Rewards. If there is anything further that we may assist with, please email support@marathonrewards.com or call 1-855-920-3988. Thank you for being a member.Old Rewards Still Work
The new rewards program is garbage if stations have not upgraded to it….
However, you can still get the $0.05 off per gallon using your old rewards card at stations that have not signed up with the new program.FindDIY
Developer Response
Hi FindDIY, Thank you for your feedback. We understand that the transition to the new Marathon Rewards program may cause confusion, especially when some stations have not yet upgraded. Please note that you can still enjoy the benefits of the old rewards program, including the $0.05 off per gallon, at stations that have not joined the new program. We appreciate your understanding during this transition period. If you have any further questions or concerns, please don't hesitate to reach out to our support team.Good luck you’ll never actually get any of the rewards
You won’t be able to use spend or any of the rewards it’s all a big scam basically
Also let’s say the system is messed up which Is highly likely and your alternate id is not being accepted which is highly likely if you contact support and tell them your missing rewards and send them a pic of the receipt lol they will message you back saying nothing but this “some gas stations do not do rewards” it’s basically All they say in some copy and paste answer but even though you earned rewards there before and even if the gas station advertised it and even if it says on the receipt they do the rewards I guess nobody actually helps or works there it’s all bots pure scam beware pure scamShow lesshellofreshbean
Developer Response
Hi Hellofreshbean, Thank you for sharing your feedback. We apologize for the inconvenience you've encountered. We are continuously working to improve the adoption and functionality at all participating stations. Our team is committed to providing a positive experience and resolving any issues that arise. Please contact our support team with specific details so we can assist you further. Your satisfaction is important to us.No reward
I was offered 10 cents/gallon off on gas. I clicked on the needed steps and it said to go to the pump within the deadline and fill up, but once again I get to the pump and no such reward is given. This isn’t the first time this has happened.
Also there was a sign on top of the pump recently that said you no longer needed to put in the 11 before your phone number, but when I leave that out it doesn’t even give me the 5 cent discount. Very frustrating and disappointing!!Show lessbodiesmom
New app is slick
The new app is slick. Once you take a moment to understand how Rewards works, it’s great! I have $15 in my account…holding out for $20 off gas now.Owen Rode
Developer Response
Hi, Owen Rode, thank you for being a loyal customer! We appreciate your feedback and are glad to hear that you are enjoying the program.
