GT eToken User Reviews

GT eToken

GUARANTY TRUST BANK PLC

Utilities

Finance

Top reviews

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App has bugs

The app doesn’t open.

Hamza_a

a year ago

Response from developer

Hi, apologies for the inconvenience. Please email us a screenshot of the error you are facing along with your mobile number at mobiledevsupport@gtbank.com so we can look into this for you.

Time consuming and frustrating

Very useless app, I kept getting different error codes

jhfbxxhkitrdxjj

a year ago

Response from developer

Hi, apologies for the inconvenience. Please email us a screenshot of the error you are facing along with your mobile number at mobiledevsupport@gtbank.com so we can look into this for you.

Not as described

this app is a failure. tried activating with token and activation code and still didn’t work. this is so frustrating

Adeobosslady

a year ago

App won’t open

I got a new phone and now the app won’t open for me. Being a diaspora customer it’s not easy for me to call to be setting these apps up-the customer service is good but these calls cost a lot and you have to be on hold for ages before getting through. Please find a better way for people who don’t have the ability to dial your *737 or whatever…it’s too much of a hassle for those outside the country.

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Anyzee

a year ago

Works fine

I opened an account while in Nigeria. I’m now back home in the states and unable to receive OTP or tokens. This app helped me to receive OTP and tokens. Definitely worth the download!

Steph11223344

a year ago

Cannot verify

Ever since I downloaded this token app, I have not been able to verify and setup. When I enters the OTP, it will just be buffering.

Adepejujay

2 years ago

Response from developer

Hi, apologies for the inconvenience. Please email us a screenshot of the error you are facing along with your mobile number at mobiledevsupport@gtbank.com so we can look into this for you.

App not working

Can’t activate with the hard token

Phaisal1106

2 years ago

THE APP WORKED FINE

I was having a problem logging into my account, so I had to reach out to the customer support; they went above and beyond to help me get started. Everything took less than 15 seconds and I’m up and running again! GTbank is the best!!!!

Bad guy 682

2 years ago

Best experience

At first I regretted using the soft token because of technical glitches, so I reached out to the gt developer via email. They took their time to make sure the issue is fixed. I prefer the soft token than the hard token. So easy to use.

darhymiee

2 years ago

Response from developer

Hi, apologies for the inconvenience. Please email us a screenshot of the error you are facing along with your mobile number at mobiledevsupport@gtbank.com so we can look into this for you.

Very very bad and Rude customer service

It is very sad that you treat customers with no amount of seriousness. I happen to be out of the country and lost my token I have been on and off calls with your customer care agents on activating a soft token the codes they give end up not working and poping different error codes and I have been waiting from one 24hours to another if one cannot control his banks from wherever he is in the world then what's the use of having the mobile banking apps and all. I was taking to one agent this morning he hung up on me

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user Lisa

2 years ago

Response from developer

Hi, apologies for the inconvenience. Please email us a screenshot of the error you are facing along with your mobile number at mobiledevsupport@gtbank.com so we can look into this for you.