LINQ Connect User Reviews

LINQ Connect

EMS LINQ Inc

Education

Reviews Summary

Positive highlights

⭐

This app hasSimple to use for basic functions like checking account balance and adding funds

⭐

This app hasAbility to transfer funds between students

Negative highlights

🚧

This app hasUnintuitive and cumbersome interface with confusing navigation

🔒

This app hasLack of modern authentication capabilities like biometric login

⏱️

This app hasSlow and clunky performance, often freezing or crashing

🔍

This app hasDifficult to find and access school menus and other key information

💰

This app hasCharges additional fees for credit card payments

🤖

This app hasPoor customer support with unresponsive and unhelpful responses

📝

This app hasInconsistent and unreliable data, with incorrect account balances

🗓️

This app hasDifficult to view monthly calendar and lunch menu

Top reviews

Most RecentHighest RatedLowest Rated

Awful

This app is so not user-friendly. It’s hard to get into the app because you cannot save any of your information and it brings you right to the website. The app is very clunky and feels very outdated. I wish we didn’t switch to this application and went back to the other app that our school used.

Roxee22

2 months ago

I guess my kids will starve

Impossible to log in. I see my name flash on the screen for one second and then it disappears and never lets me in.

emrlplizzy

2 months ago

Response from developer

Hello - this is not what we would expect either. Please reach out to us at support@linqconnect.com so we can get this taken care of for you!

Not Intuitive

I’m a relatively tech-savvy person. I rarely have issues figuring apps out, but for the life of me I cannot figure out how to access my 2nd kid’s funds. I have to add money to my first kid’s account and transfer? But then I can’t see the balance for my 2nd kid. I don’t know. It’s unnecessarily frustrating.
I’d much prefer to pay the school directly.

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LauraNGill

2 months ago

Response from developer

Hi Laura -- all of the students linked in your account are listed in the top carousel on your dashboard. Simply scroll to the right to see additional students. From there, you should be able to add funds as you have for your first child. If you have additional questions, feel free to reach out to us at support@linqconnect.com and we can further assist.

Much room to develop

How i wish school-related apps could be improved. Not sure how the local government called for tenders and how transparent it was, but believe contractor services has much room to improve, and LinQ is one of them. Not good experience everytime using the apps. They weren’t smooth.

Kninh2024

2 months ago

Sketchy

I recently downloaded the LINQ Connect app at the recommendation of my child's school to avoid sending him in with lunch money. Online funding of kids lunch accounts sounds like a solid idea, I was hopeful. Signup was easy enough and I was able to get money into the account quickly. However, there is *always* a convenience fee. $2.85 in my case, even the first time when it clearly states "convenience fee $0.00". I put in $20 and had this $2.85 convenience fee. 15% seems exorbitant for the "convenience". You can't get reimbursed for this hidden fee, even when LINQ has admitted it was a glitch in their software that inaccurately showed a $0.00 convenience fee. Also, there is a maximum amount you can put in at a time, forcing you to pay the convenience fee more often. Their system clearly benefits those that can afford to max out the payment each time, making the per meal cost more expensive for people with less money. Again, funding kids lunch money online is a solid idea, but LINQ's system is too expensive and exploits those that can't afford to max out the payment. I will be sending my child to school with a check to avoid supporting this company. Also, how does the app have this high of rating, look at the reviews. I originally put this review up in August and it was somehow taken down without providing me any notice. Wonder if that’s why it still has a 4 star rating?

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JJjjjKol

2 months ago

Response from developer

Hello and thanks again for your feedback. We aim to be as transparent as possible with our fees. This information can vary by school district and payment type, so we cannot display the convenience fee amount until we know your payment amount and method. We have taken steps to make this more clear and have addressed this with other users. As previously stated, you are welcome to reach out to us at support@linqconnect.com to rectify issues with your account. Regarding payment amounts, the maximum deposit amount allowed is set by your school district, not by LINQ. If you have concerns, we recommend reaching out directly to your district office.

Broken

The app is currently broken. It won’t open anything but a white screen. I tried the website as well and it fails to open the sign in when prompted.

cj450

3 months ago

Response from developer

Hello-- we have not seen this issue ourselves or with other customers. Please reach out to us at support@linqconnect.com so we can assist you further. Thanks!

Okay

This app was wonderful before the update. Now it does not show which student had lunch or breakfast. It used to show each students name but now it doesn’t. Please bring back the feature which shows a name text to meals purchased!

Kimmalyyyy

3 months ago

Response from developer

Thanks for the feedback! We're working on this now!

Not for the ipad

I am disappointed to see that the LinkQ app is just a horrible as the K12 predecessor app. In this age of apps, one would think that you could at least make an ipad friendly version. The orientation is portrait only, which means you have to turn your ipad upside down to use and also renders a keyboard useless on the ipad. I am sad that my district has chosen to stay with this antiquated software.

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Sophia910

3 months ago

Convenience fee??

Being charged $2.85 every time I add money to my child’s lunch account is wild!! Unfortunately, this is the app that the school is choosing to use. I’ll start sending cash because why does the fee cost more than the lunch?

Melie Renee

4 months ago

Response from developer

Hi Melie - Thanks for leaving us feedback! We understand that convenience is important for busy families. LINQ Connect offers many services completely free of charge for families and school districts. The only time there's a fee is when a payment is made. While you're welcome to add funds through other methods, LINQ Connect is the only option that guarantees your child's account is credited instantly and securely — no need to hunt for checks or worry about lost cash. Simply set it up, and you can be 100% confident that the money will be there in seconds. Of course, you're always welcome to take advantage of our free features at any time!

Vague purchases

This app used to be great and listed the specific items that were purchased at school and now it’s vague and just states “meal purchased”. If the specific items were still listed I’d consider not giving this app1 star.

Ashkins90

4 months ago

Response from developer

Hi there - thanks so much for taking the time to provide feedback. We are continuously working on the LINQ Connect experience and we think you'll be pleased with some of the updates we have in store! Thanks for your patience