Shady
There is always a convenience fee, $2.85 in my case, even the first time when it says “convenience fee $0.00”. I put in $20 and had a $2.85 convenience fee. I’m not paying almost 15% for the “convenience”. You can’t get reimbursed for this hidden fee and there is a maximum amount you can put in at a time, forcing you to pay the convenience fee more often. Their system also benefits those that can afford to max out the payment each time, literally making the per meal cost more expensive for people with less money. I will be sending my child to school with a check solely to avoid financially supporting this type of system.
Also, how does this app have such a high rating? Look at the reviews.
Also, how does this app have such a high rating? Look at the reviews.
Show less
Response from developer
Thanks for your feedback! We try to be as transparent as possible with our fees. This information can vary by school district and payment type, so we cannot display the convenience fee amount until we know your payment amount and method. We are working to make this more clear. If you have any specific questions, please email us at support@linqconnect.com.
Easy to use! Great app & company
Love using the app to add funds to my children’s account and check on the balance. It’s perfect for when I’m not at my computer and working - saves me time to do it on my phone when I get low balance reminders.
Response from developer
We're happy to hear it! Have a great school year!
Nothing but buggy
Always buggy, like it’s never updated enough to keep up with other typical updates. Not as user friendly as it should be and no longer see exactly what my child is buying extra.
Adding funds
There is no where on the app to add funds
Response from developer
Hello! LINQ Connect fully supports adding funds to meal accounts; however, it will be up to your district to determine whether the feature is enabled. We recommend reaching out to your district office to get more information or to our support team - support @linqconnect.com - and we'll be happy to assist.
Vague description
The previous version of this app used to say exactly what my child purchased. Now all it says for every single transaction is “meal purchase”. Now i can’t tell if they bought a juice or a cookie or chips etc. please add this feature back!!!
Response from developer
Thank you for providing this feedback. This is a known area of improvement and we're working on it!
Software not working
Just logged out automatically, couldn't open the software！
Response from developer
Hi Ceci - we're sorry to hear you are having trouble. Please reach out to us at support@linqconnect.com and we'll be happy to assist!
Terrible design
One of the worst apps I’ve ever had to use. Interface is painfully unintuitive and cumbersome. Does not use any of the modern interface conveniences common in today’s apps. For example, there is an arrow at the bottom that points left. You would think this button allows you to go “back” to the previous menu. Nope, it logs you out. When filling out a form, it seems the fields aren’t labeled properly in the software because it doesn’t auto fill your info (first name, last name, etc). When entering a credit card, it will not look up your saved cards, nor will it allow you to paste a copied number from your clipboard. When switching back and forth from another app, it will either clear out the fields or it will log you out. Also, logging in takes an unusually long set of clicks. All this on top of the fee that is charged, per student, each time you add money into their account. Took the time to write this review since my experience was so bad. I hope they are able to improve it, or start from scratch by getting a new developer.
Show less
Worst app on my phone
I use this app to introduce my computer science students to app programming with the prompt, “What is the worst app currently on your phone?” LINQ wins hands down for me. It is the definitive “what NOT to do” in app creation. From the lack of modern authentication capabilities (instead type long email address and long random password every time), to the complicated and unintuitive interface that makes the simplest of tasks (transferring money between students) almost impossible to figure out. If you’re using this app it’s probably because you have no alternative as your school district uses this system exclusively. My understanding is they are re-designing the app from the ground up. This can’t happen quickly enough.
Show less
Useless
I login and can’t access the “menu” for my
Kids school as there is no drop down menu like app states. To go “back” I have to completely log out. Can’t “search your districts menu” at the log in screen because “sorry something wrong” and every school district pops up except the one I need. Follow the notification badge for app support/email and as soon as I get to the email for support, the app force closes.
Kids school as there is no drop down menu like app states. To go “back” I have to completely log out. Can’t “search your districts menu” at the log in screen because “sorry something wrong” and every school district pops up except the one I need. Follow the notification badge for app support/email and as soon as I get to the email for support, the app force closes.
Show less
Slow, clunky, wrong info
We have to sign i to this app multiple times. If all my apps this is the only one that doesn’t save my signin information and requires hitting login at various places. We also get errors often about wrong balances. Plus we have to click in multiple places to find the menu. It’s awkward and awful.
