Allow email verification and not just number
Hopefully this works soon.
Response from developer
Hi, Please be informed that the OTP for onboarding is delivered to you via email and SMS. If you require any further assistance, please contact our support team at esupport@gcb.com.gh.
The negative side is about their help services 👎
I didn’t receive any payment at all,
And I tried to complain to the customer support team on WhatsApp, instagram, facebook and I also tried their toll free number but they can’t help me to get my money back 😢
So all my advice is that, when you see or done any mistake about your money just move on because you can’t get it back 👎
Response from developer
Hi there, We're sorry to hear about the challenges you encountered with your recent money transfer. We understand it's frustrating, and we appreciate your patience. To help us address this swiftly, please share the transaction details, including ID, date, and amount, with our support team via esupport@gcb.com.gh. We recognize the importance of your funds and are committed to resolving this issue promptly. Thank you for bringing it to our attention.
USELESS APP
My deposits can hang in the air because of this app for more than 2weeks.
What is that money was to be used for a medical condition, I think I would have been mourning by now. Don’t rely on this app for your deposits, it’s wack!!!!!!!!!!!!!!!!!!!!!!!
Response from developer
Hello, We genuinely apologize for the inconvenience you've experienced with our mobile app. We understand the frustration caused by delayed deposits, and we sincerely regret any impact this may have had on your situation. Your feedback is crucial to us, and we're actively addressing the issue to improve our service. We're committed to resolving the delays and ensuring a more efficient and reliable experience for our users. If you have specific details about your deposit that you'd like us to investigate, please share via esupport@gcb.com.gh, and we'll prioritize resolving this matter promptly. Thank you for bringing this to our attention, and we appreciate your patience as we work to enhance our app's performance.
Can’t register
Response from developer
Hello, We appreciate you informing us about the app crashing issue during registration, and we apologize for any inconvenience. This isn't the experience we aim to provide our customers. Please share more details by reaching out to esupport@gcb.com.gh. This information will assist us in addressing the issue effectively.
The App is fantastic!!
Great Job
Great App
Response from developer
Hi Cissey, We truly appreciate your positive feedback! It's great to hear that you find our interface seamless and user-friendly. Ensuring a smooth experience for our users is a priority for us. If there's something specific you enjoy about the interface, please feel free to share. Your support means a lot to us!
Kudos GCB
Response from developer
Hi Harrison, We appreciate your positive feedback about our mobile app! If you ever have any suggestions or feedback, feel free to share. We're here to ensure your banking experience remains top-notch!