Great app, needs different payment options
Response from developer
Hello! Thank you for sharing your suggestions on our plans as it helps us make our app even better. Rest assured that it will be taken into consideration and escalated to the appropriate department for future improvements. All the best, Andrea L.
Difficult with auto editing of documents
Up date: I did get a response from the developer and they will look further into that matter. This makes for a great company that is willing to look at ways to enhance their product, which will benefit all of us in the long run. Thanks again for the reply. An addition observation the photos of the documents I took had partial shadows on them which caused the auto editor to over adjust.
Response from developer
Hello! Thank you for sharing your suggestions on the auto editor as it helps us make our app even better. Rest assured that it will be taken into consideration and escalated to the appropriate department for future improvements. All the best, Anna P.
Got charged UNsubscribing
Response from developer
Hello! We apologize for any confusion. Kindly note that once the subscription period expires, it will be automatically renewed and charged for the next week or month until you unsubscribe. Please note that uninstalling the app, in general terms, does not automatically stop the selected subscription plan. Please note that you can cancel the Faxer automatic subscription renewal through the App Store, please follow the instruction you will find in the following link: https://support.apple.com/HT202039 Additionally, you can follow these instructions to verify the status of your subscription: On your iPhone, open Settings, tap your name, and then select "Subscriptions." Your active subscriptions are listed below, followed by any inactive ones. Please get in touch with us if you require any additional help. Paula M.
Poor
Waste of time. Useless App.
Response from developer
Hello! Thank you for leaving a review. We would like to help you resolve any issues you're experiencing with our app. To better assist you, please contact us by filling out the "Contact Us" form in the Settings menu with any additional information such as the model of the device you're using and a screenshot of the issue. We will get back to you as soon as possible. We look forward to hearing from you soon! Best regards, Lao Kim.
Successful fax - unreasonable weekly charge
Response from developer
Thank you for your comment. We apologize for any confusion. Our app allows you to scan your documents for free. Subscriptions are only required for sending scanned documents. Please also note that is a subscription and not a fee for each sended fax. We appreciate your feedback and are committed to providing accessible options for everyone. We appreciate your understanding. Andrea L.
Payment
Response from developer
Hello! We greatly appreciate your feedback and will take it into consideration for future enhancements. We also offer a range of subscription plans that are customized to your needs. You can check them when you attempt to use a premium feature The Apple Store will handle your refund request in accordance with its own policies. In order to request a refund, please click on the following link https://support.apple.com/HT204084 Anna P.
Not work!
Response from developer
Hi! We understand that your experience with our app was not what you were hoping for. We would like to help you resolve any issues you're experiencing with our app. To better assist you, please contact us by filling out the "Contact Us" form in the Settings menu with any additional information such as the model of the device you're using and a screenshot of the issue. We will get back to you as soon as possible. We look forward to hearing from you soon! Best regards, Lao Kim.
Delivered but not Delivered
Send me a confirmation… but the receiver never reveived it… I confirm twice the fax number.
Response from developer
Hello! Thank you for leaving a review. We would like to help you resolve any issues you're experiencing with our app. To better assist you, please contact us by filling out the "Contact Us" form in the Settings menu with any additional information such as the model of the device you're using and a screenshot of the issue. We will get back to you as soon as possible. We look forward to hearing from you soon! Best regards, Lao Kim.
No option to unsubscribe
Response from developer
Hello! Kindly note that you can cancel the Faxer automatic subscription renewal through the App Store, please follow the instruction you will find in the following link: https://support.apple.com/HT202039. Best regards, Lao Kim.
Don’t purchase in the app before reading this
Response from developer
Hello! Thank you for leaving a review. We would like to help you resolve any issues you're experiencing with our app. To better assist you, please contact us by filling out the "Contact Us" form in the Settings menu with any additional information such as the model of the device you're using and a screenshot of the issue. We will get back to you as soon as possible. We look forward to hearing from you soon! Best regards, Lao Kim.
