FAXER User Reviews

FAXER: Send FAX from iPhone

PLEKMIN TRADE SL

Business

Productivity

Reviews Summary

Positive highlights

🚀

This app hasEfficient and quick faxing

💳

This app hasAffordable pricing options

🏠

This app hasAbility to fax from personal device

🔒

This app hasSecure encryption during sending

⏱️

This app hasFast delivery of faxes (15 minutes or less)

Negative highlights

🚫

This app hasMisleading advertising about free faxing

🔒

This app hasDifficult to cancel subscription/service

❌

This app hasUnreliable fax delivery, with many reports of faxes not going through

🤔

This app hasLack of confirmation/status updates on fax delivery

💰

This app hasExpensive subscription fees for occasional fax users

Top reviews

Most RecentHighest RatedLowest Rated

Need to stop service

I snt fax to my client , bcz my fax machine was broke, client find paper there office , I like this app

But now I don’t need this app anymore how I remove my payment card from this app or stop service in future. I didn’t see any option in app settings

Jag jag123

4 months ago

Response from developer

Hi! Thank you for using Faxer. We appreciate hearing that you have enjoyed using our app. Your feedback is essential to us, as it inspires us to continue delivering an amazing user experience. Kindly note that you can cancel the Faxer automatic subscription renewal through the App Store, please follow the instruction you will find in the following link: https://support.apple.com/HT202039 . All the best, Nicole C.

Not Transparent with Fees

This app, based out of Barcelona, does not have an easily accessible subscription fee schedule posted on their app. Other than the 7 day free trial posted on their ad, you can't find out what they are until after you use it for the first time, then decide if you want to subscribe to their services.

From my research upon discovering this info, so far I've found that, as with most everything, Fax apps rates vary from $40 to $240 annually, with cheaper/shorter options as well as a 7 day free trial.

Whatever the developer's reason is to adopt not being upfront with their fee schedule is poor business practice. Why take a chance on this one since there's others that are transparent and make their fee schedules readily available?

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Naintsy

4 months ago

Response from developer

Thank you for your comment. We apologize for any confusion. Our app allows you to scan your documents for free. Subscriptions are only required for sending scanned documents. We appreciate your feedback and are committed to providing accessible options for everyone. We appreciate your understanding. Andrea L.

No chance to pick a plan

I wish I could have picked a subscription plan before I was automatically charged $36 for a year subscription. I will keep the service, but this is not a transparent customer service tactic.

NHoliday2019

4 months ago

Response from developer

Hi! Sorry to hear that you have encountered an issue with the subscription process. Please follow these instructions to verify the status of your subscription: On your iPhone, open Settings, tap your name, and then select "Subscriptions." Your active subscriptions are listed below, followed by any inactive ones. You can also change your plan on the same link. Please get in touch with us if you require any additional help. Paula M.

First time - it’s easy!

Fedex fax set ups would not work for faces to Germany even though they give directions for international faces. Staff had no idea why the faxes would not go through and offered no assistance to contact HQ for troubleshooting!
Went to my car and found Faxer and within ( minutes, my fax to medical clinic in Germany was sent and delivered. Never again will I try FedEx. No need and it’s much cheaper! What a fabulous tool and how pathetic was FedEx service!! Thank you Faxer!!!

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GreenSpartan51

4 months ago

Response from developer

Hi! Thank you for taking the time to share your positive experience with Faxer. It's great to hear that our app has been useful to you. We appreciate your support and encourage you to share your experience with your friends! All the best, Nicole C.

Doesn’t work

I tried sending something through the app and I’ve been waiting for 40 minutes now and it just says it’s sending but won’t load anything else. By the time they resolve the issue it was too late. I already paid for another app called fax that worked pretty quick and efficiently. It just cost more which was $10. I don’t know why they are still trying to charge me to use the app when it never worked for me and it never got the job that I needed to get done, I want a refund because I already payed more for another app.

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N@lily

4 months ago

Response from developer

Hi! We understand that your experience with our app was not what you were hoping for. Kindly note that once the subscription period expires, it will be automatically renewed and charged for the next week / month until you unsubscribe. Also note that you can manage your subscription through the App Store by accessing the following link: https://support.apple.com/HT202039 Refund requests must be requested through the Apple App Store. Click on the following for more information: https://support.apple.com/HT204084 If you have any other questions or concerns, please do not hesitate to contact us by filling out the "Contact Us" form in the Settings menu, and we will be happy to help. Kind regards, Paula M.

Not free

It asks for money at the first fax.

danielouimet

4 months ago

Response from developer

Doesn’t work… until it WORKS

Okay so I sent three times (resent) on the third time it did say delivered. May have to try a few times to resend before it successfully works and goes through.

Will keep updated as to whether recipient has actually received though.

This was written on 07/17/2024 @7:30PM EST

MoldyButthole

5 months ago

Response from developer

Hi! Thank you for taking the time to share your experience with our app. Please be aware that fax transmission is not an immediate technology. If there is a delay, it may indicate an issue with the recipient, and our system will make several attempts to resend it. On the other hand, kindly note that once the fax has been delivered, you will see it in the history. We'll keep improving Faxer to provide the best experience for you and our users. If there's anything you need help with or any suggestions you have, please don't hesitate to let us know. Paula M.

This works like a charm!!

Like most of us I do not have a landline. So, when I need to fax something, it becomes quite an ordeal. This app however, makes it easy. It really does. I highly highly highly recommended it!

John Yellowcard

5 months ago

Response from developer

Overpriced theft

They charge $15 a week with no warning.
First fax is free, second costs 50 cents or something and somehow if you do that your all the sudden paying $15 a week.

Proeliator_erus

6 months ago

Response from developer

We apologize for any misunderstanding regarding our subscription plans. Please note that once you have selected your desired plan, the corresponding charge will be applied accordingly. If you have any questions, please do not hesitate to contact us by filling out the "Contact Us" form in the Settings menu, and we will be happy to help. Thank you for understanding. Luke R.

Great FAX App!

Fax works great! It’s efficient and quick. I wish they offered a PER FAX price. Occasionally, I need to send a fax, it to pay $6.99 a month is not feasible for me. I’d gladly pay $2.99 per fax for the occasional fax. I don’t need an FAX app enough to justify a monthly subscription.

Carolinedivine

6 months ago

Response from developer

Hello Caroline! Thank you for sharing your suggestions on different price plans as it helps us make our app even better. Rest assured that it will be taken into consideration and escalated to the appropriate department for future improvements. All the best, Paula M.