Good… But Needs some work!!
Response from developer
Now, when conducting a global search, the system will center and highlight the record on the map while displaying the details in the side panel. For improved usability on mobile devices or when viewing the maximized detail screen without the map visible, we are adding the map at the top of the detail screen in an upcoming release. We welcome any additional comments, ideas, or feedback you may have – please don't hesitate to contact us at productenhancements@cartegraph.com.
Good… But Needs some work!!
The asset cards should show a map image with the location at the top instead of attachments. The old app was much better in this way.
Response from developer
Now, when conducting a global search, the system will center and highlight the record on the map while displaying the details in the side panel. For improved usability on mobile devices or when viewing the maximized detail screen without the map visible, we are adding the map at the top of the detail screen in an upcoming release. We welcome any additional comments, ideas, or feedback you may have – please don't hesitate to contact us at productenhancements@cartegraph.com.
Frequent Crashes and Drains Battery
Response from developer
Sorry to hear about the troubles you are having with. We would like to learn more about the device you are using to troubleshoot further why your battery is draining and the app is crashing capturing pictures. Please contact support@opengov.com and our team can help troubleshoot and resolve these issues for you.
Why are we missing options from the old app?
Response from developer
Thank you for your feedback. You should not be missing options in the new app. The display of your work is displayed as a list or as cards. Switching to a card mode on the right side above the list will show the image and fields of your choice such as the entry date. A quick video on “Customizing Task / Requests” and “List Anchored to bottom” can be found here to explain more https://opengov.my.site.com/support/s/article/01a05541-4ac0-4fba-94f8-65c983ec02f7. We would like to assist you with the troubles you are experiencing and recommend contacting our technical support at support@opengov.com or through our website https://opengov.my.site.com/support/s/contactsupport. We will also look for the email you sent to follow up.
Go Back
Response from developer
We are very interested to learn more about your experience with the app. Any additional comments, ideas, and feedback will help make improvements. Please contact us at productenhancements@cartegraph.com.
Updates
Response from developer
Sorry to hear that you're not happy with the recent product updates. We value your feedback and would love to understand which specific updates you believe have had a negative impact on the product. Additionally, we welcome any other comments, ideas, or questions you may have. Please don't hesitate to contact us at productenhancements@cartegraph.com.
This app was rushed, has good ideas but none of them work
So first things first it absolutely cooks your phone/tablets battery. I’m talking in a hour and a half your phone goes from 100%-9%, how can I be productive during my work day with that kind of battery life?? Next, if I don’t have full 5G service(which is almost never) the app refuses to upload the pictures I need to upload. It just deletes all of them and I have to go back and do the exact thing I had just done, I do this for every other task assigned to me. ALSO while going through the map on the app, you can’t rotate or change the orientation of the map? which for my job that’s very important because it requires the precise location of each task and in certain areas there are tons of tasks on top of each other. Not only all of those issues my team and I experience, the app will straight up just crash and never run for you. With no ability to log in after it crashing for absolutely 0 reason, just can’t use it. I make almost double my paycheck in overtime which requires me to work extra hours(obviously) and this app makes it almost IMPOSSIBLE to do that, so my disdain for this app is through the roof because now it’s affecting my ability to pay my bills.
Take the app offline and fix it. For the love of god.
Response from developer
Sorry to hear about the troubles you are having with. Please contact support@opengov.com and our team can help troubleshoot and resolve these issues for you.
Good… But Needs some work!!
Response from developer
Now, when conducting a global search, the system will center and highlight the record on the map while displaying the details in the side panel. For improved usability on mobile devices or when viewing the maximized detail screen without the map visible, we are adding the map at the top of the detail screen in an upcoming release. We welcome any additional comments, ideas, or feedback you may have – please don't hesitate to contact us at productenhancements@cartegraph.com.
