HARNA User Reviews

HARNA: Pilates and Yoga

Amoapps Limited

Health & Fitness

Sports

Reviews Summary

Positive highlights

🎨

This app hasVisually pleasing and easy to use app

🌙

This app hasConcept of syncing workouts with menstrual cycle

💪

This app hasVariety of workout types (yoga, Pilates, HIIT)

🔍

This app hasDetailed explanations of workout plan and rationale

🤝

This app hasResponsive and helpful customer support

Negative highlights

💰

This app hasExpensive with numerous additional paid features

🔒

This app hasDifficult to cancel subscription and get refunds

📋

This app hasLack of customization and ability to preview/swap workouts

🔊

This app hasAudio/visual misalignment in workout videos

🤔

This app hasUnclear instructions and lack of modifications for different fitness levels

Top reviews

Most RecentHighest RatedLowest Rated

Fraud

Misleading page without any price information and tricked me to click on adding an unnecessary meal plan to my account ended up charging me another 77aud

Xx290

9 days ago

Response from developer

Hello ✨ We're sorry to hear about your experience. Please rest assured that all charges are displayed before confirming any purchase, and nothing is added to your account without your approval. If you have any concerns, please reach out to our support team at support@harnafit.com. We're here to review your account and assist in resolving the issue as quickly as possible. Thank you for bringing this to our attention!

They will steal from you

I accidentally clicked on a confirm button thinking it was to confirm to start. Nope it was to pay for a one time purchase. It was immediately charged using Apple Pay without asking for face or password confirmation. But the best part was that I was charged TIWCE for it. So I immediately asked for a refund understanding that maybe with the misclick i couldn’t ask for one but thought for sure I could get the 2nd charge refunded. Right? That makes sense, but No apparently being charged twice for a one time purchase doesn’t fall under their refund policy. Straight up stealing in my opinion. Honestly don’t think they’ll give you a refund if you fallow their conditions to the letter. Like make it make sense? And if you point out their stupidity they say all decisions are final.

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Sabely:3

16 days ago

Response from developer

Hello! 💫 We’re sorry to hear about the confusion and inconvenience this has caused. Please note that the additional costs are due to the fact that you requested additional PDF materials. We’ve reviewed your refund request and are currently looking into it again. Rest assured, we will get back to you as soon as possible with an update. Thank you for your patience and understanding.

Thieves

Please be warned that these people are thieves, i was simply trying to purchase a subscription for chair yoga exercises & somehow got billed for the diet menu & 1 on 1 coaching … i did not want either of these so a simple transaction that was supposed to cost $28 ended up costing me $117 and putting my bank account in the red. I lodged a claim with paypal & the company replied saying that i should of pressed the no thanks button on these items …. I was trying to decline these items & i literally shut the page down to try & stop it but to no avail. Adele from the company has basically told me tough luck & my refund has been denied. I am beyond furious 😡

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katrina_g

20 days ago

Response from developer

Hello!✨ Thank you for sharing your experience with us. We’re truly sorry to hear about the difficulties you’ve faced and the frustration it has caused. Please rest assured that we prioritize transparency in all transactions, and no services are added without your consent. During the purchase process, additional options like coaching or diet plans are offered as optional enhancements, which require manual selection or decline. Kindly note that we operate due to our refund policy terms, which are presented before completing a purchase. If you have any concerns or additional questions, feel free to reach out to our support team again, and we’ll do our best to assist you further.

scam

this app is scam, i registered for wall pilates because they had a deal and looked like a good app, then i get an email with two bills and the second one is a bigger charge for coaching and meal plan i never wanted. i contacted customer support right away got a response they would look at refund then next day i get an email says no refund but they can give me 3 extra months of something i didn't want in the first place. don't trust this app.

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CartoonRM

a month ago

Response from developer

Hello!🙌🏻 We apologize for any frustration caused. All payments are authorized and made with users' knowledge, as the details are provided during the subscription process. Our policies are available for review before subscribing, and we must adhere to them. Please feel free to reach out to our support team with any additional questions, and we’ll be happy to assist.

DO NOT CLICK ON THE ADDITIONAL GUIDES

The app itself is ok and I am happy to pay the subscription, however I am trying to get a refund for the additional guides that I have been charged £31 for. I keep getting told that their refund policy is transparent.. it is, but their website is not!!
It was not clear during the subscription process that if you clicked on any of the guides then you immediately got charged for all of them! They are just pdf documents and definitely not worth the money.
Because of, what I can only be called a scam, then I have only given this 1 star!

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MylomanP

a month ago

Response from developer

Hello! We are very sorry that you have encountered this situation. We understand your frustration. All transactions and terms of subscription, including additional manuals, were prescribed and agreed upon at the time of registration. If you believe there has been an error, please contact our support team at support@harnafit.com and we will be sure to look into your situation and find a solution.

Misleading Charges and Unhelpful Support—Beware of This App

I downloaded the HARNA app with high hopes, but my experience has been nothing short of frustrating and financially damaging. When I initially purchased the app through my Apple account, the subscription didn’t even appear there, making it impossible to manage or cancel like a typical app subscription. I was charged twice right from the start due to misleading in-app offers, and despite trying everything to cancel on time, I was charged three times in total.

What’s worse is that HARNA’s customer support has been unsympathetic and unhelpful. I reached out multiple times explaining my situation, but my requests for a refund were denied, even though this unexpected charge left me struggling.

I don’t usually leave negative reviews, but I feel compelled to warn others. Beware of unexpected charges and the lack of support if things go wrong. This app has been a major disappointment and a financial hardship.

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P.v.5.6

a month ago

Response from developer

Hello! We are very sorry that your experience with the HARNA program did not meet your expectations. All subscription and transaction terms are spelled out and agreed to at the time of registration. If you have any questions about cancellation, please contact our support team at support@harnafit.com and we will assist you. Your feedback is important to us and we are working on improving the service. Thank you for your patience and understanding!

DO NOT DOWNLOAD IT IS A SCAM

ZERO STARS!!! DO NOT DOWNLOAD THIS APP! This company scams people out of money! DO NOT DOWNLOAD THIS APP! You may think you are only paying for the initial app which is actually not that great anyway only gives you 2 work outs a week WTH? and next minute you are being charge for services that you have not given permission to be charged for. There are no prices given for anything, no time lines and no confirm button and you realise you have been charged $100’s and when you contact them within minutes of being charged they refuse a refund. There are many other apps out there that better than this one. Please read the other reviews and DO NOT DOWNLOAD THIS APP

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Kerri66

a month ago

Response from developer

Hello! We’re deeply sorry to hear about your negative experience, and we understand your frustration. We want to clarify that all charges are authorized at the time of subscription, and pricing details are available before completing any purchases. We do our best to ensure transparency and clear communication about our services and charges. If there’s been any misunderstanding or if you feel your charges are incorrect, please contact our support team directly. We are here to assist and review your case.

Billing

If you're signing up for the free trial make sure you cancel it before it ends. Otherwise, these greedy people won't give me my refund and they don't even notify you when and how much they're gonna charge you. Such infuriating app and team.

Rijeu

2 months ago

Response from developer

Hello! We're truly sorry for the frustration this has caused you. We aim to make all billing details, including trial periods and subscription charges, as clear as possible, and notifications should be provided before charges occur. Please note that our refund policies are available for review before registration. If your request falls under these policies, we will gladly issue a refund. If not, we're always open to working with you toward a fair solution. Please reach out to us at support@harnafit.com, and we’ll do our best to assist you. Thank you for your patience.

Signed up and didn’t get a plan

Hello I signed up for a plan and paid the $15USD but when I opened the app was instructed to do another quiz where I had to pay another $40USD to get my plan. I now can’t see any plan just an option to pay more $$ I haven’t seen the last plan I paid for yet why would I buy another it’s also confusing how to unsubscribe !

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pink elephsnt

2 months ago

Response from developer

Hi! Thank you for reaching out and sharing your experience with us. We’re genuinely sorry to hear about the confusion you encountered while trying to access your plan. We’d like to help you access your plan. After installing our app, please choose "I already have an account" on the initial screen and log in using your email. If you’re still having trouble seeing your plan or navigating the app, we recommend reaching out to our support team at support@harnafit.com for assistance. To manage and cancel your subscription, you can do so directly in the app by going to Settings → Manage Subscription. If you need any further help or clarification, please don’t hesitate to contact us. Thank you for your patience, and we hope to improve your experience moving forward!

Billing

Be careful when subscribing. You may think it’s just bringing you along the way, choosing ex:face yoga (no extra price was indicated) once you’ve subscribed but it’s another charge. And when you contact them within 20 minutes from error (once looking on my credit card), there policy is not to refund.

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Kimb923

2 months ago

Response from developer

Hello! We sincerely apologize for any confusion or frustration caused. Our goal is to provide clarity in the subscription process, and we regret if this wasn’t your experience. All charges are made with the user’s consent, and our refund policies are shared during registration. If you feel there’s been an error, we encourage you to contact our support team, and we will review your case thoroughly to find a suitable solution.