Leave a Review StorageTreasures Auction App
Ex user or storage treasures
I quit storage treasures a few months ago, left because of the higher premiums, you have to pay to see auctions that are over 300 miles away, you have to pay to bid over a $1000 on an auction, you have to pay to get the original 10% premium charge. Then if you happen to win an auction, you can’t make any money on it because you have to pay too much, NO THANKS. I’ve gone elsewhere, like most of the reviews I’ve just read
I guess since I bought 1 or 2 storages a month, I’m no longer a serious bidder, I’ve was here a long timeShow lessU owe mep
Developer Response
Hello, Thank you for sharing your feedback. We understand your concerns and are sorry to hear that you were dissatisfied with the premium structure. The new fee structure is designed to encourage only serious bidders and help prevent bid inflation. We strive to provide value to our bidders, and your input helps us in evaluating and improving our offerings. If you ever choose to return, we would love the opportunity to better meet your expectations. Please feel free to reach out if you have any further questions or feedback. Thank youEx user or storage treasures
I quit storage treasures a few months ago, left because of the higher premiums, you have to pay to see auctions that are over 300 miles away, you have to pay to bid over a $1000 on an auction, you have to pay to get the original 10% premium charge. Then if you happen to win an auction, you can’t make any money on it because you have to pay too much, NO THANKS. I’ve gone elsewhere, like most of the reviews I’ve just readShow lessSign Up-Er Beware
Right off the bat when signing up for an account, you’re asked to verify your identity by providing photo verification of yourself & a form of gov’t issued ID, along with the “option” (lol) to give away your ssn. Then your asked identifying questions as a follow up. If you have questions regarding this process you’re directed to a small blog post containing info about something named “identiflo”… which after googling returns very few matching results.. 1, of which also appears to be the most recent, from 2022 by a company that doesn’t even promote their “identiflo” system on their current webpage, instead boasting about a different ID verification system….Absolutely zero info is given on what safeguards “Storage Treasures” has in place to safeguard the info we’re expected to just hand over to them no questions asked.. is the info destroyed immediately? Is it stored on a server? If so, what kind of encryption is used to protect that server? In today’s age, these are all some of the most basic things a company asking for this info should readily put forth… You can sit there and snicker “oh he’s overreacting… what’s he trying to hide? Hmmmmm?” … & the answer is simply .. nothing at all.. blindly follow the interwebs all you want… just know that to the online criminal underworld.. your photo id, payment info, & possibly even your ssn!!?? Is basically the same as a crackhead who finds himself locked in the evidence holding room inside an empty police precinct…Show lessDook Campbell
Greedy company - not focused on enhancing user experience
I was a pro member before their price changes. My premium was 10% because of that. Suddenly, without warning, I noticed that even though I am paying extra each month, the premium was being charged at 15%. What showed me they are greedy was that on a $10 unit, I was charged $10 in premium. For a $40 unit I was charged $10, and and for a $100 unit I was charged $15 in premium. Before I used to pay less with each unit. Besides that, the actual user experience has not improved in any way. If anything, the app and website fail more. Charging more for less is just greed.
I went from buying 3-4 units a week to now buying 3-4 a month.Show lessploljdnehsbshebdbdusbdbf
Long-Term Buyer
My only complaint is that the unit size is not on the search. You have to individually click on each search item to see its size. On the website, this is given on each searched item. If this were fixed, it would be 5 stars.thebigt3x
Horrible app
How this app/ company is still in business and running after 4 years is incredible you would think the app was thrown together yesterday. I finally just gave up, their cvs system claims my address doesn’t match billing. I couldn’t edit myself and had to have them do so took a total of 4 days to make it happen, almost non existent customer support. After they edited to my P.O. Box where i receive my mail and use every other app and auction sites same entries. The app flags it and it doesn’t match so much for bidding. I wonder how much business the storage unit sites are missing out on it has to be astronomical.Show lessSvennnyyyyyy
566% increase in buyer premiums
I have bought several storage units from this site. I bought one today and found out they made changes to buyer premiums. I purchased a $10 locker and was charged another $10 for the buyer premium. A fee of $10 for a locker that would not have sold at all just like a couple others that just ended and nobody purchased. It used to be 15% of the sale price, now it is 18% or $10, WHICHEVER is HIGHER, unless you want to buy a subscription. A $10 fee for a $10 locker is crazy when it used to only cost $1.50! That is an increase of 566%! That is pure greed! Total rip off for people who are occasional buyers especially considering how terrible the photos have been lately and how many of the lockers have been ran through and do not match the photos when you go to pick them up. They will offer you a refund but when you waste your personal time, rent a truck and purchase gas to drive 20-30 miles to a locker, only to find out the employees done went through everything, or the locker was listed at the wrong location, it is EXTREMELY irritating! Not to mention many of the facilities take junk and trash from who knows where and will just throw it all on the ground of a unit and sell it as if it belonged to someone. It’s always the same locations that do it so you cannot tell me it is legit. These locations do not ever list normal looking units they will ALWAYS consist of a bunch of random junk and trash thrown on the ground.Show lessSknowWhyte
Developer Response
Hello, thank you for using our site for storage auctions. We understand that with changes in the industry and marketplace requirements, this experience can be frustrating, especially when it involves your time, resources, and expectations. Your concerns about fees and the condition of the units are completely valid, and we appreciate you sharing them with us. We do our best to train sellers, but we recognize that some factors, like unit conditions, may fall outside of our control. However, we always review transactions when issues arise, so please don’t hesitate to reach out if something doesn't meet your expectations. Regarding the fee changes, several emails were sent to communicate the updates. The adjustments are meant to protect both buyers and sellers while ensuring a fair and transparent process. That said, we understand how these changes can impact occasional buyers, and we’d love to hear your thoughts on how we can improve further. If you'd like to connect at a time that works best for you, please contact us at support@storagetreasures.com, and we’ll work with you to address any concerns. Your satisfaction matters, and we’re committed to ensuring you have the best possible experience. Warm regards, The StorageTreasures TeamLOVE IT!
I absolutely love this app! I have won over 9 auctions and it just keeps getting better! I recommend this to anyone that likes the storage auction life! Great platform & great customer service!!!Nitewriter00
Developer Response
Hello, Thank you so much for your enthusiastic feedback! We're delighted to hear that you love our app and have had great success with over 9 auctions. It's wonderful to know that you're enjoying the storage auction life. Our service team works hard to provide a top-notch experience, and we're glad you're finding them as awesome as we do. We really appreciate your recommendation and are excited to keep making your experience even better. Good luck on your next auction win—we're cheering for you! Thank you for being such a valued member of our community!Excellent and professional
Really it’s the more professional and honest app for myFerrus viejo
Developer Response
Hello, Thank you for sharing your thoughts! We're glad to hear that you find our app to be the most professional and honest option for your needs. We strive to provide a trustworthy and high-quality experience for all our users. If you have any questions or need assistance, our service team is always here to help. Thank you for being a valued member of our community!Buyers Beware!!!
12 Year full time storage buyer here: Since going online instead of holding live local auctions, the storage facilities have started scamming buyers. They have a “no trash” policy, so instead of hiring a trash removal service to clean out trash and broken items left behind by tenants, they pack it into units and sell it as “storage lockers”. Most of the units now are tossed and picked through also by the facility employees who also are responsible for “staging” the lockers. This is encouraged by the storage companies to recover their losses by non-paying tenants. You can still find a decent locker here and there but beware because a lot of what you see will turn out to be broken or damaged goods. You have been warned.Show lessBRINGITOUT24
Developer Response
Hello, Thank you for sharing your experience as a long-time storage buyer. We understand your concerns about the transition from live local auctions to online auctions and the issues you've encountered with "no trash" policies and staging practices. Please note that we are not the sellers; we provide a platform for storage facilities to auction off units. We can only train and guide the sellers to ensure transparency and fairness. Tampering with a legitimate lien unit poses legal risks, as tenants still have the opportunity to cure their accounts. If a unit is not in its original state, it could lead to potential lawsuits. It's important for buyers to carefully read all the information provided in the postings to make informed decisions. If you're ever misinformed or misled, our support team is here to work with you. We know that not all sellers follow the rules 100% of the time, and that's why our team is available to listen and assess each situation. We value your feedback and would appreciate any suggestions you might have to help us address these concerns and improve the buying experience for everyone. Thank you for being a valued member of our community.
