Leave a Review StorageTreasures Auction App
App is awesome
Makes the auction life very easy, but they have a couple little quirks that need to be smooth out other than that great outJayveere
Developer Response
Hello, Thank you for your feedback! We're glad to hear that StorageTreasures makes the auction life easier for you. We understand there are a few areas that need improvement, and we're actively working on them. Your input is valuable, and we appreciate your support. Thanks for being a valued member of our community!Bait and switch
Purchased a one year subscription then three months later they sent a message talking about all the enhancements to the membership.
Those enhancements included higher fees, fewer auctions allowed to be won, geographic restrictions that were not previously present, fewer authorized pickup personnel and other great enhancements that wanted to charge me more and provide less in the way of service.
They have the business for some large national chains and make a ton of money from that and have more auctions than most sites but they also are the worst auction site.
They constantly reply to messages with “great idea” that then goes into a vacuum with zero enhancements over quite a few years.
When I am ready to buy a unit I check every other site first because I don’t like how they run there business.
Would have let the sleeping dog lie but they sent an email asking for reviews. Seems like I am not the only unhappy customer.Show lessDiorex
Developer Response
Thank you for sharing your detailed experience and feedback. We understand your concerns regarding the changes to your membership, including higher fees, fewer auctions, and geographic restrictions. These changes are intended to improve the overall quality and fairness of the auction experience. We value your input and would appreciate the opportunity to discuss your concerns directly. Please contact us at yourinputmatters@storagetreasures.com to start a direct feedback loop. We are committed to full transparency and would be happy to review your account information to address the issues you've mentioned. Additionally, it's important to note that the terms regarding buyer premiums in the annual membership are honored throughout the term. For a more detailed view of our services and to find the best options for your needs, please reach out to us. We're here to help find the best solution for you. Thank you for being a part of our community and for helping us improve. - The ST TeamCould use some transparency
Storage Treasures provides a useful service. However, there seems to be a little shady business that’s not addressed in the app, website, or through their customer service.
When you bid on a unit, and are outbid, but the winning bidder does not decide to purchase the unit, you will receive an offer from Storage Treasures to buy the unit for the last bid that you made. You are given two options, accept or reject the offer. This practice feels a little shady, and opens the door for facilities to run the price up with no intention to actually buy.
My suggestion to Storage Treasures app devs is to #1; Provide the actual bid list and #2 if an offer is given, it should exclude any bids that the winning bidder (that never intended to actually pay) put in.
I’ve been burned a few times, and my faith in these facilities and this app have diminished significantly. Please fix this.Show lessDirtysouth3412
Developer Response
Hello, Thank you for your feedback and for bringing these concerns to our attention. We understand your frustration with the process when the winning bidder does not purchase the unit, and you're offered the unit at your last bid. To address potential issues, we want to clarify that we refuse any engagement from facilities' IP addresses to prevent bidding manipulation. Additionally, our new ProBidder program, with required membership terms, is designed to prevent any form of unfair bidding practices and ensure a fair and transparent auction experience. We appreciate your suggestions and are committed to maintaining the integrity of our platform. If you have any further concerns or ideas, please feel free to reach out. Thank you for being a part of our community.Storage treasures
Won't find the address or my bank card we have tried literally everythingJake1993$
#1 auction app
Been using this app for years it is by far the best app for any auctions easy easy to use so I have bought many auctions in the years!kinktattoos
Developer Response
Hello, Thank you for your loyal support over the years! We're delighted to hear that you find our new app the best and easy to use for auctions. It's fantastic to know you've had great success and bought many auctions with us. We appreciate your continued trust and are thrilled to have you as a valued member of our community!Love this app!
The app makes it so much easier to navigate through each auction. Definitely worth getting!!Kim wrong
Developer Response
Hello, Thank you for your review! We're glad to hear that the app has made navigating auctions easier for you and that you find it worthwhile. We appreciate your feedback on the app and are grateful to have you as a valued member of our community! Best of luck with your next auction win. -The ST TeamGreat app for quick searches
The app is easy to use, everything you need to see on one screen. Makes the hunt fun and fast, now if only all storage facilities took quality photos and didn’t mess with the contents, lol!Tiana3
Developer Response
Hello, Thank you for your feedback and 5-star review! We're glad to hear that you find the app easy to use and that it makes the hunt fun and fast. We understand the importance of quality photos and untouched contents, and we actively train storage facilities through weekly webinars and a grading system during seller reviews to maintain high standards. Thanks for being a part of our community and happy hunting. Good luck with your next win!Avoid this App
They’ll decline your payment. Then blame your CC company. CC company said it was pending a merchant pulled payment.
Then storagetreasure will suspend your account. Avoid using them for biding on units.Rykwondo
Developer Response
Hello, Thank you for your feedback. This issue seems to be specific to a single transaction rather than app-specific. We are sorry to hear about your experience and would like to address your concerns. Our goal is to ensure successful transactions for all parties involved. If there was an issue with your payment being declined, it is essential for us to understand the specifics. Sometimes, errors can occur between our system and the credit card company. We have an account review process to address situations like this. If your account was suspended, please reach out to our support department at 480.397.6503 or mobilesupport@storagetreasures.com for assistance in getting your account evaluated and reinstated. We are committed to improving our services and ensuring a positive experience for all users. Thank you for bringing this to our attention. Best regards, The StorageTreasures TeamApp is great !! Picture quality is terrible!!!
The app is great. Everything seems to work like it’s supposed to! but this app is for bidding on the units and the person taking the picture is usually always posting blurry pics and you can’t see what you’re bidding on!kysoysoysoyd
Developer Response
Hello, Thank you for your feedback and for appreciating the app's functionality. We understand your concern about picture quality. While we don't control the photos uploaded by sellers, we train them to provide the best images possible. We're actively researching technology to detect subpar photos to improve your experience. Thank you for your understanding. Best regards, The StorageTreasures TeamRunning into one main problem
Hey normally I don’t leave bad reviews so I apologize but I want to use this app but I’ve been waiting for since last Friday for my account to be reviewed normally I wouldnt have a problem waiting but it’s now Thursday and I’m still waiting for my account to be reviewed I think if you can take away the review part it would go a lot more smoothly. I have been looking for a app like this for a long time but it stinks because I can’t use itShow lessCampanzee
Developer Response
Hello, Thank you for reaching out and sharing your experience. We apologize for the delay in reviewing your account; we understand how frustrating it can be, especially when you're eager to use the app. Our review process is in place to ensure a safe and fair environment for all users, but we recognize that it can sometimes cause delays. To expedite the process and get you started, please contact our support team directly at support@storagetreasures.com or call 480-397-6503 if your review is still pending. We're here to assist you and ensure a smoother experience moving forward. Thank you for bringing this to our attention, and we look forward to welcoming you to our community!
