Terrible App
This app is making us want to switch agencies. It is that bad. The new features where you can “chat” via the app is non functional. It kept cutting us off and we had to chat via What’s App anyways. The time it takes to post a response are very delayed in the app as well which makes it very difficult to communicate. They removed the area which notes the au pairs number so it is impossible to communicate otherwise unless they provide you with that information. Not sure why there is not a website anymore but instead we have a app version on a desktop? It’s very difficult and annoying to use. Not to mention it cut off most of our responses and we had to redo our profile. As a second time family in search of a new au pair this is making the process very time consuming, annoying and stressful. Au pairs that have matched already with families still show up on the app.. or have already hit their chat limit. Just absolutely terrible. This should have been beta tested prior to being released.
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Want to give zero stars
This app is an atrocity. I have been a custom Cultural Care for eight years and paid tens of thousands of dollars to the company. I can stay unequivocally that this is an appalling change of direction. Cultural Care is forcing host families to use an app to choose au pairs. For a host family to choose an au pair is not equivalent to ordering takeout, which is what apps are designed to do. When I choose an au pair, I want to see substantial information that lets me understand the personality and preferences of the au pair, and for her to be able to understand those of my family. Disability has been destroyed by an obsession with moving to an app.
On top of all this, their website from a desktop computer is effectively using an app as well, removing any ability for their customer to find work to this dreadful and forced cheapening of the entire experience.
The app should just be deleted.
On top of all this, their website from a desktop computer is effectively using an app as well, removing any ability for their customer to find work to this dreadful and forced cheapening of the entire experience.
The app should just be deleted.
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0 out of 5 Stars
If you thought the Microsoft / CrowdStrike IT outage was bad, wait until you see the new CC app. All of the basic functionality that you would expect (and which existed on the former website) -- the ability to filter data, basic keyword searching, being able to sort -- is totally absent, and CC has no response as to when (if ever?) this basic functionality will be introduced.
As frustrating as it was to have to re-enter all our family profile data which was summarily deleted due to app character limits, I did that in the hope we would still be able to match. But after chatting with an extension AP, the app “automatically disconnected” us because the AP changed a preference that meant we were “no longer compatible.” Despite opening support ticket and reaching out to our matching specialist, CC couldn’t do anything to fix it, even though the AP did not want to disconnect from our family. Just one headache after another, and absolutely zero customer service support from CC.
As a long-time host family who was in the middle of searching, this stupid app has been totally disruptive to my search process, and CC has been totally unresponsive to issues. I would give this 0 out of 5 stars if possible. We will be switching agencies as a result.
As frustrating as it was to have to re-enter all our family profile data which was summarily deleted due to app character limits, I did that in the hope we would still be able to match. But after chatting with an extension AP, the app “automatically disconnected” us because the AP changed a preference that meant we were “no longer compatible.” Despite opening support ticket and reaching out to our matching specialist, CC couldn’t do anything to fix it, even though the AP did not want to disconnect from our family. Just one headache after another, and absolutely zero customer service support from CC.
As a long-time host family who was in the middle of searching, this stupid app has been totally disruptive to my search process, and CC has been totally unresponsive to issues. I would give this 0 out of 5 stars if possible. We will be switching agencies as a result.
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TERRIBLE
I could give zero stars I would. Since the opening of the app it has only worked for two days. Very frustrating. Unable to chat with anyone. It says that I have already matched with another au pair which isn’t true. I’ve wasted so much time on the phone with a non-responsive IT department that does nothing. They haven’t fixed the app and I am stuck without the ability to search for a new au pair when my au pair leaves in two months. I’m paying for a service that isn’t being provided. My child care needs don’t stop just because your program app doesn’t work.
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Beyond embarrassing for cultural cares
To be in 2024, call yourself a premier agency, and to not have an app was irresponsible enough, and their antiquated website and utter lack of messaging cost me an au pair 6 months ago.
Now there’s an app and it’s completely useless. I’d be beyond embarrassed to be anywhere on their team, it’s an absolute disgrace. My interface is completely different - and changes every few hours - to what the au pair I’m hoping to match with can see, to what my LCC, regional coordinator, and her boss can see. It’s delayed my au pair’s arrival and the only communication I currently have is texting with her.
There’s no way I could recommend this organization to anyone looking for an au pair and honestly after this, I don’t plan to work with them again.
Now there’s an app and it’s completely useless. I’d be beyond embarrassed to be anywhere on their team, it’s an absolute disgrace. My interface is completely different - and changes every few hours - to what the au pair I’m hoping to match with can see, to what my LCC, regional coordinator, and her boss can see. It’s delayed my au pair’s arrival and the only communication I currently have is texting with her.
There’s no way I could recommend this organization to anyone looking for an au pair and honestly after this, I don’t plan to work with them again.
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Broken app
Cultural care decided to redesign and launch their web and app. It looks like nothing has been tested before making it public. The functionality is broken, search function doesn’t work, UI layout is cut off, there is missing content. Horrific! At the same time their help center content hasn’t been updated to match the new UI and functionality. I have been unable to search and connect with Aupairs now for almost 2 weeks.
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Believe in Cultural Care AU Pair App
It’s a bummer that the app isn’t 100% perfect just yet, but there’s an amazing team working hard on it! I think they made the switch from the website to the app with everyone’s best interest in mind. Transitions can be tricky, but I’m all in for the app and super excited to support the process.
Bad UX! Critical information is missing
AuPair health insurance / flight information is missing. LCC information is wrong. Unmatched my current AuPair. They took away credit card payments and forcing ACH Payments. There are no other payment options! AuPairs videos and photos aren’t loading. They say FAIL! There is no keyword search. All past invoices and payments are missing. Keyword search is missing to search through AP Profiles.
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Response from developer
Thank you for your feedback, and sorry for the inconvenience caused. Like all new technology, we expect to make improvements as we discover bugs and gather feedback from customers like you. Should you have any other feedback or suggestions, please reach out at support@culturalcare.com
Security?
Apps that contain personally identifiable information including social security numbers, address, phone number, and take ACH payments should have 2 factor identification or at least a login screen. Customer service informed me that there are security concerns in uploading current host family signed documents, yet I’m supposed to trust that my personal information is safe? There is no login screen, app stays logged in all the time with no security. I have to login each time for Old Navy to purchase $100 of clothes, but I don’t have to login to make a $3000 payment on an au pair?
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Response from developer
We appreciate your patience and feedback on our new app. Thank you for giving our app a try. Like all new technology, we expect to make improvements as we discover bugs and gather feedback from customers like you. Should you have any other feedback or suggestions, please reach out at support@culturalcare.com.
Rollback the rollout
Hosting an au pair is a massive investment of time, resources, energy, finances, and love. Catering to TikTokers / phone addicted young adults is just so antithetical to the au pair experience that I want for my family. Even if overall experience is ultimately improved with an app, eliminating the functional website alongside the rollout makes no sense. I am not comfortable with uploading images of my home - that can be shared live via video chat. I have logged into the app and somehow am not able to do so with the same information on the website? My login email is associated with another account? Yes, that’s correct. And I would like to access it.
While I found photo uploads frustrating on the old website, I far preferred that platform to the new app.
Transition documents for au pairs in rematch are not accessible.
Entire bodies of text are eliminated due to shortened characters, which means rewriting entire carefully written sections.
Having hosted for 5 years, including one with another agency for a specific extension match and then returning to CC because I valued the customer experience even at a higher cost, I am sad to say that I will be leaving again and for good at the end of our current term if changes aren’t reversed and upgrades made.
While I found photo uploads frustrating on the old website, I far preferred that platform to the new app.
Transition documents for au pairs in rematch are not accessible.
Entire bodies of text are eliminated due to shortened characters, which means rewriting entire carefully written sections.
Having hosted for 5 years, including one with another agency for a specific extension match and then returning to CC because I valued the customer experience even at a higher cost, I am sad to say that I will be leaving again and for good at the end of our current term if changes aren’t reversed and upgrades made.
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Response from developer
We appreciate your feedback and are very sorry for any inconvenience caused. As with any new launch, we’re working through initial issues, and your feedback is instrumental in making improvements. We’re rolling out updates frequently, so please enable automatic updates to get the latest fixes. We value your business and hope you will choose to continue hosting with us, if you wish to discuss this further, please email us at support@culturalcare.com.