Leave a Review Cultural Care
Amateurs
What a rookie mistake for the biggest au pair agency in the country to completely delete a functional website in order to hope that a new app would function properly. It feels like cultural care hired a bunch of high school kids to do this in their spare time. I have enabled the app for automatic updates but every time it does update nothing changes, as if the developers are not being paid for this. “I’m going to forward your complaint ticket,” is the only thing matching specialists have to say. 1800 number is unable to bypass the malfunctioning app, LCCs don’t know what to say and the support within the app is the most useless bot I’ve ever encountered. How many families will need to leave the program until they realize they can’t be amateurs when dealing with one of the biggest problems in the US (childcare)? 0 stars for user XP. 0 stars for customer service. Nobody (and no company) is irreplaceable.Show lesshostingforyears
Worst App I’ve Ever Experienced
I can’t say that anything is going right with this app. It is preventing me from matching, rematching, and has already made me lose the perfect au pair that we spent so much time interviewing! I called and told them that we pay $10,000 for this platform. And now they can’t even provide a platform that works, this app is causing me to switch companies and go with Au Pair In America or any other one with a better platform. This has been a horrible experience.Show lessJB7150
Not great - the website was better
The app shows me the old LCC for my area who was replaced 3 months ago. I cannot see any documents for my current au pair. I cannot reach out to any new au pairs even though my current au pair has decided not to extend. When I add an au pair to my favorites list, the screen turns gray as I scroll through. A lot of glitches that need to be ironed out so families can figure out childcare.
I have 2 children I would need an au pair for. The app is showing I have 2 children and that I won’t require childcare. Which makes no sense because I wouldn’t need an au pair then!Show lessNic Pel
Awful. They did not user test this.
When time is critical (in either finding childcare or an au pair in rematch), cultural care has rolled out something unusable. As one review said, this isn’t just a few wonky bugs. I’ve taken various screen captures that I’m happy to send to developers. I can’t even do something as simple as plugging in an au pair’s cultural care number so I can pull up a profile. Or I have multiple screen shots where things don’t load, with “fail” on the image. Or my profile basically wipe out of pictures. Way to help me call another au pair agency.Show lessLoden82
Disastrous
The app has been problematic since launch. Our profile was deleted when the system transfer happened. Recreated our account. Trying to use the app results in crashes and inconsistent search results. We found a cultural care au pair outside of the system and we have been unable to match with her because the app and new system has problems with rematched au pairs.
Just look at the release notes. There are new versions pushed out daily to try to resolve all the issues. Six new versions this week.
It is clear there was inadequate testing of this project and now families and au pairs are stuck because of it.Show lessJohny Appleseed 2.0
Horrific experience
Launching a new app and website on the same day, neither of which is functional was a diabolical move. This is directly interfering with my ability to match with an identified au pair and may cost me the match after countless hours interviewing a dozen au pairs. No guidance issued on navigating the new app or the fact that “connections” is now “chats” as if that was intuitive - HORRIFIC disaster of a rollout and whoever built this app should find a new career path - and I work in the software development industry!
Another thing - the new REQUIREMENT to upload pictures of the inside of your home is a complete invasion of privacy and cheapens the entire process of matching. To publicly display photos of my home on my profile as if au pairs are shopping for a home to live in based on looks - absolutely unacceptable. This itself is enough to have me looking for a new agency. Pictures of the au pairs room? Fine. But inside of my private home? Absolutely not. This is about cultural exchange and relationship building, it’s not Zillow. Remove this requirement or you will be losing a lot of families who value their privacy and the integrity of the search process.
DO BETTER Cultural Care. For the tens of thousands you take from your repeat families like mine, I couldn’t be more disappointed.Show lessAcds92
Search functions do not work
The App literally does not allow a family to search for an Au Pair. It shows 2-7 Au pairs available and has lost some functionality/preferences for searching. While a family cannot search for important characteristics, the app also puts families in continuous loops of watching videos/taking personality profiles, and not recognizing that step was completed. Unfortunately the Au Pair company is also paralyzed by the ‘upgrades’ and also cannot search or provide support.Show lessRematch family
Developer Response
Thank you for trying our app and sharing your thoughts. We understand that new apps often come with growing pains, but we’re committed to resolving bugs and enhancing the experience for users. We’re pushing out updates continuously, so please enable automatic updates to receive the latest features. For any additional feedback or questions, our team is available at support@culturalcare.com.Terrible app
Too many issues to list:
(1) The app still thinks we are with our old au pair.
(2) We cannot chat with any new au pairs because of issue 1.
(3) It is difficult to look at profiles because the information is so large and encompasses the entire screen.
(4) It takes hours if not days to fix any issue with IT.
(5) The app deleted au pairs we were previously chatting with prior to the app rollout.
(6) The new website/app does not allow for a keyword search.Show lesstina23g
Developer Response
Thank you for trying our app and sharing your thoughts. We understand that new apps often come with growing pains, but we’re committed to resolving bugs and enhancing the experience for users. We’re pushing out updates continuously, so please enable automatic updates to receive the latest features. For any additional feedback or questions, our team is available at support@culturalcare.com.Shame on cultural care!
Horrible app, bad roll out, bad customer service to deal with the crappy app they forced on their customers.Nev word hound
Not user friendly
The previous website was so much better. The search functionality is awful. I cannot see extension details for the au pairs that are extending their year or in rematch. The old website was much easier to use.MrsDaMa