Leave a Review Cultural Care
Lots of glitches and issues
Photos not uploading, hard to find relevant info on Au Pair. Previous version and website was much better.nanguillen
Developer Response
We appreciate your feedback and value your experience with our new app. As with any new launch, we’re working through initial issues, and your feedback is instrumental in making improvements. We’re rolling out updates frequently, so please enable automatic updates to get the latest fixes.Definite downgrade
Horrible change to the platform. Doesn’t let me see any candidates, shows outdated information and makes you re enter information. Basically has rendered their services useless to meDrFitzy
Developer Response
Thank you for trying our app and sharing your thoughts. We understand that new apps often come with growing pains, but we’re committed to resolving bugs and enhancing the experience for users. We’re pushing out updates continuously, so please enable automatic updates to receive the latest features. For any additional feedback or questions, our team is available at support@culturalcare.com.Filled with bugs and removed the best web search features
Cultural care said an app will make the search better. Instead they delivered a terrible app and at the same time redid their website to make it worse. A case study in how not to treat customers.ddddnyc
Developer Response
We appreciate your review and your willingness to try our app. As with any new technology, some adjustments are needed, and we’re continuously updating the app based on feedback like yours. Enabling automatic updates will ensure you have the most current version. For further assistance or suggestions, we’re available at support@culturalcare.com.Profile Non-Migration
In anticipation of my upcoming busy season at work, I spent a considerable amount of time updating our host family profile last month. I opened the app and was prompted to redo a considerable portion of our host family profile. It is frustrating and disappointing to not only have wasted my time updating our profile last month, but now have to duplicate the effort in the middle of my work busy season. The “web to app” update comes on the heels of Cultural Care eliminating the option for Host Families to pay annual program fees via credit card. While paying program fees in full is an option for us, I use a specific credit card for all major purchases as the spend through that card helps me build airline status (very valuable to me in my line of work). Our family is disappointed.Show lessAppStoreReviewer3162
Developer Response
We are very sorry to hear your experience, thank you for sharing your feedback with us. We’re working hard to address the bugs and issues that arise during the early stages of any app launch. We welcome any additional feedback or questions at support@culturalcare.com.Terrible
This app is extremely buggy. Also, there has been a major regression in the product offering. These changes make it impossible for host families to find a match. Look to other agencieseeejster
Horrible Interface and User Experience
This app is horribly designed for host families. You can not search by keyword, the filtering options are limited. Photos and videos load slow, its missing information that was previously available on the website.
It has the wrong information for my LCC.
Payment options are ACH only! Which is absurd in todays world of vast payment options.
Referral codes are missing for host families
Favorites lead to blank screens
AuPair pictures are missing / do not load / say FAILShow lessSFCali4nia00
Overall improvement but frustratingly buggy
The app freezes whenever I click a profile from my likes list. Many of the videos take forever to load, if they load at all. Lots of things never load. It has so interfered with the connection and matching process that I’m thinking of signing off for a few weeks until these issues are fixed - frustrating because we only have a few months to match.Show lessB ruby
Flaky
Horrible downgrade from the previous site. Most profiles don’t load and it crashes and hangs every few minutes. Complete fail.JKFamily64
Developer Response
We're very sorry you experienced these technical issues. We will be fixing bugs and making improvements continuously over the first few days and weeks, so we ask you to please check back daily. In the meantime, please ensure that you enable automatic updates to the app to ensure you always have the latest version. Please also feel free to reach out to share any suggestions or concerns at support@culturalcare.comAwful search functionality
Profoundly disappointed at the search functionality on the new app — presumably one of the most important aspects of the matching process. There’s no way to “hide” profiles you’re not interested in, no metrics about the number of profiles that match your search criteria, no way to sort profiles that your search returns, no indicator of where you are in the list of returns, so you just end up kind of scrolling endlessly, waiting for new profile cards to load every few seconds. It’s a giant step backwards from the old website.Show lessRyan14632
Developer Response
Thank you for your feedback and for trying our new app. As with any new technology, we anticipate that there will be a number of updates to continually improve the tool based on customer feedback and identified bugs. We will be fixing bugs and making improvements continuously over the first few days and weeks, so we ask you to please check back daily. In the meantime, please ensure that you enable automatic updates to the app to ensure you always have the latest version. Please also feel free to reach out to share any suggestions or concerns at support@culturalcare.com