Cultural Care User Reviews

Cultural Care - Host Family

Signum International AG

Education

Travel

Reviews Summary

Positive highlights

🎨

This app hasRefreshed visual and brand aesthetics

🌟

This app hasOverall improvement, but still frustratingly buggy

Negative highlights

⚠️

This app hasBuggy and unstable app, crashes and hangs frequently

🔍

This app hasTerrible search functionality, no way to filter or sort profiles

🖼️

This app hasBroken image and video uploads, many profiles missing photos/videos

🧭

This app hasIncomplete and inaccurate profile information, loss of previous data

🤯

This app hasForced migration to app, no option to use previous website

💸

This app hasExorbitant fees with poor service and product quality

🕰️

This app hasLengthy blackout period with no access to the service

🤔

This app hasLack of user testing and QA before launch

🤷‍♀️

This app hasConfusing and strange mobile-first web design

Top reviews

Most RecentHighest RatedLowest Rated

Garbage

Just terrible. Please restore the website.

S37L

3 months ago

Response from developer

Thank you for your feedback. We remain committed to fixing know bugs and will continue to improve the systems moving forward.

Host family nightmare

The new app and website app is HORRIBLE! Host family profiles are incomplete or contain inaccurate information. Au pair profiles are also incomplete. Asking host families or au pairs to re-create their profile again is a nightmare! Cultural Care clearly didn’t consider host families at all when developing this app. Requiring the au pair search in an abbreviated app view is NOT realistic. When searching for someone to join your family and care for your most precious children, this is NOT app appropriate!

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blueberryblues

3 months ago

Terrible execution. Big miss for CC despite all the hype.

Cultural Care is using their host families and Au Pairs as guinea pigs. Somebody needs to be fired for this app roll-out. Did anyone test this app or did you just force it out and pray for the best? Our family is extremely disappointed and very frustrated. Cultural Care basically replaced a fully functional website with a beta app that wasn't completely thought through. It would be one thing if the app was optional, but they entirely replaced their entire system so that everything is dependant on the app. Even their website is now the app on a computer monitor. They didn't even bother designing or integrating the app into a web interface, it's basically a vertical phone screen on a horizontal monitor. What a joke.

I can live with bugs because those can be fixed. A lot of what they have done here cannot be quickly fixed, it has to be rethought and redesigned. I wish they didn't take host families and Au Pairs along for this awful ride. I feel so bad for rematch Au Pairs, I can't believe what you're doing to them (CC knows what I'm talking about). I have a call with Au Pair Care tomorrow.

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Stevwo262626

3 months ago

Response from developer

We appreciate your feedback. As with any new launch, we’re working through initial issues, and your feedback is instrumental in making improvements. We’re rolling out updates frequently, so please enable automatic updates to get the latest fixes. We value your business and hope you will choose to continue hosting with us, if you wish to discuss this further please email us at support@culturalcare.com.

Not good

Filters are off, can’t search. Really bad.

Mbt cmb

3 months ago

Poor interface

Extremely poor performance

crnaalimama

3 months ago

Response from developer

We appreciate your patience and feedback on our new app. Thank you for giving our app a try. Like all new technology, we expect to make improvements as we discover bugs and gather feedback from customers like you. Should you have any other feedback or suggestions, please reach out at support@culturalcare.com.

Terrible app

Hundreds of people depend on this service for childcare and work. This new app update required 3 days of a blackout period where no one had access to anything regarding cultural care. We were told a new app will be launching and it will be amazing.

This app is actually awful. I am not able to browse any au pairs. I have an au pair in rematch living with me and host families are unable to view her profile. She is stuck trying to find work, without access to anyone who can provide work. I am now entering week 5 without proper childcare and it has impacted both me and my husband’s ability to do our full time job.

This app launch is incredibly irresponsible. There should have been a lot more testing completed and a backup backend in case there were system issues. This is a total failure.

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O.co

3 months ago

Lots of glitches and issues

Photos not uploading, hard to find relevant info on Au Pair. Previous version and website was much better.

nanguillen

3 months ago

Response from developer

We appreciate your feedback and value your experience with our new app. As with any new launch, we’re working through initial issues, and your feedback is instrumental in making improvements. We’re rolling out updates frequently, so please enable automatic updates to get the latest fixes.

Definite downgrade

Horrible change to the platform. Doesn’t let me see any candidates, shows outdated information and makes you re enter information. Basically has rendered their services useless to me

DrFitzy

3 months ago

Response from developer

Thank you for trying our app and sharing your thoughts. We understand that new apps often come with growing pains, but we’re committed to resolving bugs and enhancing the experience for users. We’re pushing out updates continuously, so please enable automatic updates to receive the latest features. For any additional feedback or questions, our team is available at support@culturalcare.com.

Filled with bugs and removed the best web search features

Cultural care said an app will make the search better. Instead they delivered a terrible app and at the same time redid their website to make it worse. A case study in how not to treat customers.

ddddnyc

3 months ago

Response from developer

We appreciate your review and your willingness to try our app. As with any new technology, some adjustments are needed, and we’re continuously updating the app based on feedback like yours. Enabling automatic updates will ensure you have the most current version. For further assistance or suggestions, we’re available at support@culturalcare.com.

Profile Non-Migration

In anticipation of my upcoming busy season at work, I spent a considerable amount of time updating our host family profile last month. I opened the app and was prompted to redo a considerable portion of our host family profile. It is frustrating and disappointing to not only have wasted my time updating our profile last month, but now have to duplicate the effort in the middle of my work busy season. The “web to app” update comes on the heels of Cultural Care eliminating the option for Host Families to pay annual program fees via credit card. While paying program fees in full is an option for us, I use a specific credit card for all major purchases as the spend through that card helps me build airline status (very valuable to me in my line of work). Our family is disappointed.

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AppStoreReviewer3162

3 months ago

Response from developer

We are very sorry to hear your experience, thank you for sharing your feedback with us. We’re working hard to address the bugs and issues that arise during the early stages of any app launch. We welcome any additional feedback or questions at support@culturalcare.com.